GiftCards.com

BEWARE: giftcards.com ruined my companies $8,000 employee and resident incentive reward program.

If you are a business trying to use this company for any purpose -not only are you TACKED with a $5 fee PER CARD, but their customer service team was less than helpful, and even though I spent thousands of dollars there is ZERO working with you to solve any sort of issues that come up.
No one in the corporate office understands this or even cares. So now- rather than have my company continue spending hundreds of thousands of dollars a year with them, I just sent out a memo to all 300 employees to no longer use this company in any fashion.

SO DISSAPPPOINTED.

I purchased a gift cards from this company on 3/7/2014 for $83.57. On or about 3/21/2014 I called the merchant to ask where my giftcard was. I was informed that it should arrive no later than Monday 3/24/2014, but was not provided with any tracking information for the shipment. I've had discussions with their Social Media person over Facebook and was informed that it essentially was my fault for choosing the method of shipment. Again no tracking information nor a real solution to this problem was ever presented. I've informed them that I would have no choice but to proceed to dispute the charge since I've never received the item when I was told to go ahead as I will be blacklisted by the company. Here we are today, 4/3/2014, with no giftcard from the merchant. As proof the merchant should be able to look up the giftcard balance as I'm confident that all of the funds are still intact because we never received the giftcard. I've proceeded with the dispute with my bank as promised but felt the need to inform other consumers of not only problems with their shipment but simply their lack of approach to resolve this issue.

Cards were provided at a significant (but realizable) discount & shipped quickly enough; site has since partnered with SaveYa & moved its inventory of discounted cards to its partner.

Site repeatedly malfunctions at check out (from multiple computers) and $2k worth of gift cards are at our local UPS distribution center and NOT moving and giftcards.com says they will check into with THREE TO FIVE DAYS! Nope. DO NOT trust them!

Because of the stay at home order, we decided to send gift cards to our granddaughters for Easter. All seemed OK, and when we got confirmation from giftcards.com, we expected "as soon as 2 hours" per their website. Notified the recipients, then... nothing. Order entered at 1 PM; at 5 PM got an email that the order was cancelled "for security reasons". Checked my bank and they had put through a $1 charge to test the validity of the card; it was valid. Went into a chat session and got a lot of repetitive boilerplate including "try another payment method" which seems to me to mean that the bank would not accept this merchant's charge (merchant fraud perhaps?). They promised to "escalate" the issue and I gave them until 12 Noon the next day to resolve it or cancel.

At about 1:30 PM (they missed the 12 Noon deadline) we got a call offering to send the gift cards. We declined, and told them this was the most unscrupulous website we had ever encountered. I am now worried that they have my cc information and it will be used for some scam. If I could give them zero stars, I would. We had to call the girls and tell them to not expect the cards we had promised; now we have to get our gift cards the old fashioned way and mail them.

Wish I had read the hundreds of 1-star reviews before we ordered the cards. Multiple review sites have the same comments about the same shoddy practices. Stay away.

I ORDERED A GIFT CARD ON 11/22/16 AND AS OF 12/21/16, NO GIFT CARD WAS RECEIVED. I CALLED AT THE BEGINNING OF DECEMBER TO ASK WHY I HAD NOT RECEIVED AN EMAIL INDICATING THE CARD HAD BEEN SHIPPED? THEY HAD NO ANSWER AND INSTEAD TOLD ME THAT THERE WAS A DELAY IN THE SHIPPING AND THE CARD SHOULD BE RECEIVED NO LATER THAN 12/15/16. CUSTOMER SERVICE REP INFORMED ME THERE WAS NO TRACKING WITH USPS? I ALWAYS SEND PRIORITY MAIL AND TRACKING IS INCLUDED. I CALLED ON 12/21/16 TO ASK THAT GIFT CARD BE SENT EXPRESS MAIL WITH TRACKING THIS DAY AND THEY REFUSED TO DO SO. I ASKED FOR A REFUND AND SUPERVISOR HENRY STATED HE DID NOT KNOW HOW MUCH THE REFUND WOULD BE OR HOW LONG IT WOULD TAKE.? VERY UNPROFESSIONAL. THIS WEBSITE IS A SCAM!

After three weeks I have not received cards ($500 worth!) nor have I received tracking information I was promised. I am beginning to think this is a fraudulent practice of Giftcards.com.

Beware of the massive fees on these gift cards! Don't save the card for a rainy day. I was gifted a card late and it already had funds taken out and customer service was no help.

Customer service is meh at best, GC is better but saveya doesnt even reply to emails but they respond if you call. GC is unreliable but saveya is even worse. First order I made they declined for no reason and I never received a email notifying me of anything, I waited a week expecting a check in the mail and found out nothing was sent out. Then I tried again and it went through. Again, I never received any confirmation saying it was processed or that my check was sent out and I had to keep calling to make sure as each day passed. Shipping takes ridiculously long, there is no reason for shipping to be 7-10 days, not including weekends, when I can go to a site like cardpool for just $10 less on my check and who has probably worse customer service but can be counted on to deliver the money on time ( 3 days for check to come in mail). Im still waiting for my check, tomorrow will be the eight day, not including the weekend that passed so really its been 9 days ive been waiting. When I tried to use an option for paypal or ach, it never appeared and I was forced to pick to receive a check in the mail. If I dont receive anything by the end of the week I will be very mad, I was depending on the money and needed it a long time ago.

I can understand fraud issues but today i couldnt buy anything and when i went to check my balance it said my acount was suspended. So i call them and they tell me it was because i checked my balance a certain number of times. It makes no sense why I can't check my balance anytime i want. If that was the case they could of atleast warned me or have that labeled. I shouldnt be waiting days to be spending my money. NEVER USE THIS SERVICE

Terrible delivery system. I purchased an online gift card so I could save some money on a sale that was happening at the retailer (I even paid a higher price than other site's cards because it was an online code and I needed it right away). The money was immediately taken from my account and an invoice was emailed to me. The invoice said it could take a couple hours for delivery of the code, no problem, I still had a day and a half until the sale ended. I waited and waited and waited for delivery... the following day I called the customer service number. Calling it customer service is by far an overstatement. I was told that the process takes 24-72 hours, a far cry from what their original invoice stated. I asked if I could get help from someone expediting the process as the sale at the store was ending that day. I was told there is no technical support on weekends so I could not get my card. In the past couple months have purchased thousands of dollars of gift cards from other sites and have not had a problem. I will never attempt to use this site again.

Oh, to top it off, when I talked to "customer service" she sent a complaint in for me and sent me an email with the number. I sent in my own complaint 10 minutes later and was five numbers further meaning that they had had several complaints submitted in that 10 minutes. You have to wonder about a company having that many issues in that little time.

I received an AmEx Gift card from Simon Gift cards after Christmas. I just tried to use it and it has a 0.12 cent balance. Apparently someone paid for a month of parking in Brooklyn, NY on April 16th. I live in Florida and have the card in my possession.
I just got off the phone with Americanexpress.com/mygiftcard customer service - another scam. Basically because I told them I had tried to use the card and it was DECLINED - that was translated into I used the card and now it my problem - and I have to fight it out with the parking garage merchant in Brooklyn, NY- you have to be kidding me - Oh but lets not forget that AmEx gave the merchants number -- they had no ability to understand that I did NOT use the card in Brooklyn NY in April 2019 and someone has obviously cracked their code - do they care? NOT in the least...
Stay away - something is not right here

Employer purchased gift cards for employee's & some expired & were not used.
I called & was told that the money would go back to the employer's credit card & then it is up to the employer, but the money would be issued back to the employer.

Now I find out that was NOT TRUE & they will not issue money back to the employer's account. NO ONE CAN TELL ME WHERE THE MONEY WENT!---This is NOT RIGHT!----This money should be reported to The Missouri Secretary Of State.

This company giftcards.com which was acquired by Blackhawk Network has kept the money?--What a deceitful company!----I wish I would have read the reviews from the BBB before ever dealing with these people.

I wonder how much money they continue to get after deceiving the public & how much they report to IRS