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1 Review by Allison

Frontgate

Frontgate

2/22/17

PLEASE SEE THAT UPPER MGM'T RECEIVES THIS CONTACT. I encourage you to go to Yelp and read the reviews posted on FG. I am obviously not the only customer that is displeased with your customer service and considering that FG has "monopolized" nothing, I would assume that these reviews would be a concern. After several unnecessary calls to FG it was determined through your reps that the reason that my credit card shows my order as pending as of Feb. 3rd (even though it has clearly been processed, cleared, shipped and even received since Feb. 16), therefor showing a duplicate charge and reducing my available credit, is because of PayPal. After contacting PayPal because your reps were politely of no assistance and I was never able to speak to mgm't direct, PayPal explained that the charge continued to show as pending because FG did not mark the transaction as "completed". This makes sense considering I NEVER have problems using PayPal. The obvious variable here is FG. We are remodeling a 4000 sq./ft. home and my intention was to place a very large order with FG. That will no longer be occurring. I refuse to have the available credit on my card tied up due to FG's incompetency. Right now PayPal has assured me that the transaction will "fall off" on its on accord within 30 days, but why should a customer have to wait for this? My hope is that this contact reaches the hands of those who have a vested interest in the success of FG. Poor customer service will undoubtedly catch up with FG eventually, and as a multiple business owner correcting this issues would be of my utmost concern. You are welcome to call or email me, but regardless of contact, I will not be placing a 2nd order with FG and I couldn't possibly recommended them to another.

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