Orchard

Excellent service and communicate. Picked up an unlocked 5c as first time iPhone user. Phone arrived today - very timely; dispatch time was very impressive. Phone is solid. Excellent service included before and after e-mail contact; as well as short note offering to help if need. Well done!

I purchased my phone from Orchard last March and have been very happy with it so far. It seemed like new when I first received it. I recently started having a few problems with the power button and the headphone jack. I contacted Orchard (I purchased an extended warranty) and they were extremely helpful with troubleshooting and, when it came to it, sending my phone in for repairs. The turnaround time for the repairs was very quick and my email correspondence - mainly with Hortense - was professional and extremely helpful. I have been very impressed with Orchard all around.

I bought my 6s phone from them in September. The phone arrived promptly and looked new. I noticed immediately, that the phone did not seem to hold a charge. I contacted Orchard about the issue a week before my 30 day guarantee expired. Orchard got back to me immediately, but I didn't get back to them until AFTER my warranty had expired. Not only did they quickly, relentlessly, (I kept dropping the ball on return emails), and efficiently resolve my problem; they did not use my extended warranty. I am most impressed with this company, their product, their service and their staff.

My iPhone went for a swim so I was in need of a replacement one FAST. I was skeptical of buying one "off the street" so I looked into Orchard. They are a Toronto based business and sounded legit. I was fortunate to have a friend able to take delivery of the used iPhone 4S in excellent condition. The phone was in my hands the same day for a reasonable $250 including shipping and tax. The phone works perfectly and didn't have a scratch on it.

Very happy with the friendly customer service and would recommend Orchard to anyone looking for a top quality phone at a reasonable price.

I bought a phone from Orchard as well as sold as phone to Orchard! Both purchases were very easy to complete. Using the Orchard app was a breeze to sell my phone and they even offered more money after they received the phone. I chose the 4 week option but my money was sent to me 11 days after being put up for sale.

The staff are very helpful and friendly. They replied extremely fast to all e-mails and kept me in the loop when selling my phone.

I would recommend Orchard to anyone looking to buy or sell their phone. I am very happy with the money I got when selling my phone.

I was looking to change from a Blackberry Priv to an iPhone. I went on the Web and found favourable reviews for Orchard. I did my research and decided to go with them. I purchased an iPhone X from them. When it arrived, I was really impressed. It looked like a brand new phone with no scratches on it. The phone functions perfectly and I have been very happy with it. I would definitely recommend Orchard if you are shopping for a quality used phone and a company that stands behind their products.

I have sold two iphones with Orchard in the last two years. Both experiences were totally painless. They send a box with a prepaid shipping label, and I sent it off to them. A few days later, they paid me. The second phone had a small crack on the screen, which I reported when sending it to them. Due to the crack, their app promised only $104. Once they received the phone, they increased that to $174, which I have now received, which was a nice surprise.

Their app is easy, their process is simple, and I appreciate the money in my pocket.

I was a little sceptical about sending my iPhone into orchard but eventually, I thought it through and did my research on the company to make sure it was legit. I was sent a box to place my device into and mail it directly to them. I was told I would be receiving about $316 for my iPhone after they receive it and sell it or after a 4-week period but luckily I received the payment in my account a week later. I recommend this company to anyone looking to get a great price on their old iPhones.

I bought an iPhone 4s at Orchard for my daughter as a first cell phone. It works perfectly and we had no problem at all having it activated by the carrier. My daughter is just so happy and I am so glad I bought an iPhone with this great Canadian enterprise. I had no border or shipping fees. The iPhone was in a excellent condition and even the service was personalized. I am thinking about getting one for myself now because I could save so much by not having to pay full price for a long term contract with any carrier! I estimated that I have saved up to 700 $ (if I had to pay for a 2 years contract and pay a 75 $ a month "deal"!) Now I only have to pay 35 $ a month and I can cancelled it any given month... I am very happy! ;)

Folks at the Telus store advised me to sell my phone via Orchard as the price would likely be more than they could offer me on a buy-back. I was surprised by how easy the process was from running the diagnostic on my old phone through to the sale. The initial estimate was adjusted downwards when they received my phone, which I queried. I found their quick and helpful reply was reasonable and explained why the adjustment was made (older phone, rosy hue to the screen which I hadn't been aware of). The sale just came through, within a week of it being listed. I'd highly recommend anyone wanting to sell a device do it through Orchard!