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Orchard

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Hong Kong
1 review
0 helpful votes
Follow Peter S.
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The real deal. I recommend
September 26, 2018

I've bought three phones from Orchard. In 2016, I bought a "like new" iPhone 5s for myself and my partner. In the first week, her battery did not work very well. Orchard replaced it for free.

We used those phones for two years. In 2018, I paid $60 for a new battery. Unfortunately, my partner's click button failed. Orchard would not resell it.

My partner bought a "like new" iPhone SE and I bought one as well. I sold my used 5s through Orchard for $140.

Date of experience: September 26, 2018
Canada
1 review
1 helpful vote
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Superb Service
April 14, 2019

I ordered an iPhone 6S on April 8. It arrived on April 10. The phone looks, feels, and acts brand new. There is no way to tell that this is a refurbished phone. I could not be happier with the phone or with the service provided by Orchard.

Date of experience: April 13, 2019
Canada
1 review
12 helpful votes
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True to their word
March 18, 2019

I was skeptical to order a phone on line but glad I did. The phone was like the photo shown, no scratches and with a decent battery life. It arrived sooner than expected. I wasn't home at the time of delivery and it wasn't left on the doorstep or in the mailbox; it was available for pick-up at the nearby post office. My phone is working great so far.

Date of experience: March 18, 2019
Canada
1 review
0 helpful votes
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I was extremely pleased with the process. As someone who works in the UX industry, I can say that they have nailed all aspect of the experience. I was especially pleased when I was notified that I would be receiving more money that originally quoted.

Date of experience: November 24, 2016
Canada
1 review
0 helpful votes
Follow Lynn M.
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After ordering an iPhone 5S from Orchard, the phone arrived via Canada Post the next day. Orchard followed up to make sure everything was good. I got the phone set up and its working perfectly. I would definitely recommend Orchard. A good price, an iPhone thats like new, and great service! Thank you.

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
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This is the second time I've used Orchard to sell my Iphone. I received 50% more than I would have received from Rogers and the system is smooth and easy. Would recommend to anyone who wants to sell a phone with minimum time and hassle.

Date of experience: December 11, 2017
Canada
1 review
0 helpful votes
Follow Rosario C.
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We purchased an iPhone 6 and to be honest after checking it out on the site we were still skeptical, (thought it was too good to be true) so we decided to call the company and see who answered. Alex was great on the phone and answered all of our questions in terms of what the different ratings mean and the conditions of the phone. The delivery of the phone and follow up has been great as well. If you're in the market for a phone, you should take a serious look at this company and save yourself some money. Keep up the great work and good luck!

Date of experience: August 17, 2017
Canada
1 review
2 helpful votes
Follow Kristin K.
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The whole experience was excellent. I got a great phone at a great price and it arrived quickly. Great customer service too. They followed up to make sure I got the phone and was able to set it up successfully. I liked knowing that the phone I was buying had been carefully checked and tested to make sure it was in perfect working condition and was not a stolen phone. I highly recommend this site.

Date of experience: September 21, 2014
Canada
1 review
0 helpful votes
Follow Keith L.
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Excellent experience
December 20, 2017

I followed Orchard's page for months knowing that at some point I was going to have break down and ditch my Windows Phone for an iPhone. Thankfully I dropped my phone and it forced the issue. I ordered a iPhone 6 Plus and it shipped within a day, they installed the screen protector I ordered better than I could have. I ordered a phone in "Very Good" condition but I've yet to find the blemish that kept it from their "Excellent" status. I would definitely buy from them again.

Date of experience: December 19, 2017
Canada
1 review
3 helpful votes
Follow Chris G.
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I received my phone just 2 days after ordering it from the site. It looked to be in perfect condition. Everything works just as well as a friends Iphone5 that he has. The battery seems to not stay charged as long as i like it to, but it is a used phone and if i wasn't always on apps that require location services I'm sure it would be perfect for most. Definitely worth saving the money over a new phone. Originally I wanted this phone just to last me till next year when due for an upgrade, but the quality is so good I hope it will last me 2 years. Thanks Orchard for a great product!

Date of experience: October 30, 2014
Canada
1 review
0 helpful votes
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Nice job!
June 15, 2017

Orchard made it easy for me. They paid for me to send in my phone. Gave me a price they would pay when the phone sold which I agreed to and in a short time the phone sold. They notified me and sent me an e-transfer. Easy! They handle any issues and I have money in my pocket headache free. Granted they sell the phone for more than they pay me but cover shipping and any other incidentals. A great service.

Date of experience: June 15, 2017
Canada
1 review
21 helpful votes
Follow Linda C.
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After completing the purchase of an iPhone 8 from Orchard, which went very quickly and smoothly, I decided to sell my old iPhone 6s. The estimated price given by Orchard, before confirmation of the phone's condition, was better than my service provider. So I decided to sell my old phone to Orchard and had it unlocked and wiped clean at no cost. Orchard also guided me through the packing, mailing and within a couple of days of them recieving my phone, I was told the full amount would be transferred to my bank account in a month. Best part, I got even more than the initial estimate!

Date of experience: October 23, 2019
Canada
1 review
0 helpful votes
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Very Easy Selling
October 26, 2017

This is the second time I have used Orchard to sell a phone and the process is extremely easy. The package that arrives in the mail is straightforward to put together and the whole process took minutes. I continue to highly recommend to anyone looking to sell their phone.

Date of experience: October 26, 2017
Canada
1 review
17 helpful votes
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Moved the goalposts
September 25, 2015

After I ran the Orchard diagnostic test on my iPhone, their app asked me if the phone was locked or unlocked and I responded locked. I was then quoted a price and shipped the phone to them. About a week later, Orchard told me that the phone was locked (yes, I know and that's what I told you) and that there was an issue with the battery - I had never experienced an issue with battery life. The end result was that they reduced the price that I would receive for the phone by more than 35%. The experience left a bad taste in my mouth.

Date of experience: September 25, 2015
Canada
1 review
0 helpful votes
Follow Kelsey M.
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Orchard was absolutely fantastic. The app was very well designed and simple to use. They gave me an honest quote for what my phone would be worth. Upon confirmation, Orchard sent me everything I needed to ship my phone to them and it was the easiest thing in the world. I received great updates, like when they sent the shipping package, when they received my phone, when they were putting it up for sale and when I received my payment for my phone. An amazing service. 5 stars for sure.

Date of experience: November 17, 2014
Canada
1 review
3 helpful votes
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Great service.
October 17, 2016

I sold my iPhone 6+ to Orchard and was quoted the top rate for the type and config of my phone. I shipped into Orchard and within hours of it being received they sent me an email telling that because my phone was in such great shape they were INCREASING the amount they would pay for my phone by just under 10%. Talk about an unexpected bonus. My phone sold within a few days and my interac payment was sent to me. I certainly would use this service again.

Date of experience: October 17, 2016
Canada
1 review
0 helpful votes
Follow NanaZ C.
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I found my experience with this company to be excellent. Phone arrived in less than time stated and more than met my expectations. I found the service to be professional, courteous and everything it claimed to be. I've already recommended it to friends!

Date of experience: August 28, 2017
Canada
1 review
0 helpful votes
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Fast and affordable
November 1, 2017

Ordered an Iphone from this company, ordered it Friday, received it on Monday. The phone was an excellent shape, received everything I asked for, I haven't had any issues. If you want an unlocked phone for somewhat cheap I would recommend this company.

Date of experience: November 1, 2017
Canada
1 review
1 helpful vote
Follow A D.
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I bought two phones from GetOrchard... one for each of my kids. Both phones were described on-line as in very good condition and this is exactly what we received. Shipping of the phones was prompt with good follow-up. When we ran into trouble with one of the phones, on-line support was immediately available. We ended up replacing the phone. The return of the original phone and the arrival of the replacement proved prompt and painless.

Date of experience: November 14, 2014
Canada
1 review
1 helpful vote
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Ordered a like new condition iPhone 5 and received it very quickly. Phone is in condition as described, looks new, and works flawlessly! Very professional service and highly recommend buying a phone from them!

Date of experience: August 22, 2014

Overview

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136
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