I bought my 6s phone from them in September. The phone arrived promptly and looked new. I noticed immediately, that the phone did not seem to hold a charge. I contacted Orchard about the issue a week before my 30 day guarantee expired. Orchard got back to me immediately, but I didn't get back to them until AFTER my warranty had expired. Not only did they quickly, relentlessly, (I kept dropping the ball on return emails), and efficiently resolve my problem; they did not use my extended warranty. I am most impressed with this company, their product, their service and their staff.