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GetnamenecklaceReviews 303

1.2
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Getnamenecklace Reviews Summary

Getnamenecklace has a rating of 1.2 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getnamenecklace most frequently mention customer service, tracking number and mothers day. Getnamenecklace ranks 159th among Custom Jewelry sites.

service
96
value
84
shipping
92
returns
72
quality
69
This company responds to reviews on average within 50 days
New Mexico
1 review
0 helpful votes
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Paid for expediting
January 7, 2021

I paid extra for expedited shipment (5-7 days) and it took a month to receive. I communicated several times via email about this and expect a refund but they refuse to acknowledge. They simply reply that I received it. Don't trust these people.

Date of experience: January 7, 2021
Alan S. — Getnamenecklace Rep
over a year old

Dear Dave,

Please see the shipping detaisl about our websited showed.
Could you advise us your order number for us double check for you?
All jewelry in our website are customized, so we need 3-5 business days to make it.
Shipping time:
Standard Shipping to US, UK, DE, FR: 18-22 Business Days
Standard Shipping to other Countries: 25 Business Days.
Expedited Shipping to US, UK, DE, FR, CA,: 15-18 Business Days
Urgent Shipping To US, UK, IE, DE, FR, NZ: 3-5 Business Days.To Other: 5-8 Business Days

Yours,
Customer Service Team

Illinois
1 review
0 helpful votes
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Mothers Ring
January 5, 2021

I ordered a mothers ring for Christmas! Ordered it and paid for it the end of Nov. 2020. They said it was delivered to my house on Dec 17th. No package was delivered, and I have cameras outside of my house. They have been contacted 3 times by me, and they say there is nothing they can do! I will not use this company again!

Date of experience: January 5, 2021
Alan S. — Getnamenecklace Rep
over a year old

Dear Shawn,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

AE
1 review
0 helpful votes
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Never got my item
January 5, 2021

Horrible service.My order was places Nov19th 2020 and today is Jan 5th 2021... Company stopped answering my emails.No return and no item! Never ever will order from such websites I don't know.

Date of experience: January 5, 2021
Alan S. — Getnamenecklace Rep
over a year old

Dear Farnaz,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Rhode Island
1 review
1 helpful vote
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What a great gift idea
January 4, 2021

This was such a great gift idea. My mom loved her silver tree of life necklace with all of our names engraved in the leaves. It was easy to order and the package arrived when it was supposed too. Just in time for her 81st birthday. Thank you so much getnamenecklace.

Date of experience: January 4, 2021
Georgia
1 review
0 helpful votes
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Very Satisfied
December 25, 2020

I ordered a couple of baseball rings for my son & one of his friends. After reading some of these reviews I started getting scared I wouldnt receive them or would be extremely late. Just as I clicked off the site Fed Ex walked through the door--I examined the rings & very pleased with what I purchased & Im sure the boys will be too! Thank you to this company for doing what I paid for!

Date of experience: December 23, 2020
Canada
1 review
0 helpful votes
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Love my item
December 18, 2020

Awesome ring, arrived earlier then initially stated! Only negative would be that i wish the inscription was larger

Date of experience: December 17, 2020
California
1 review
0 helpful votes
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Incorrect Personalization
December 17, 2020

I ordered a specific make and model of a car to be put on a keychain and it came as a completely different car from what I ordered. Don't order from them, they'll just take your money and send you anything.

Date of experience: December 17, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Vivian,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Ireland
1 review
0 helpful votes
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Awful
December 16, 2020

Awful. I ordered an item on the 19th Nov. Estimated arrival was 10th Dec. It has not arrived. I have contacted them but apart from being told to "be patient", they have not given me an explanation. From tracking, I can see that the item has been in Slough, UK since 28th Nov. I have informed the company of this but there has been no response.
I really wish I had checked the reviews prior to ordering.

Date of experience: December 16, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Customer,

We are sorry for long waiting.
The latest shipping showed 2020/12/16 9:07:43, item has been processed/sorted for onward despatch -- DUBLIN PARCEL HUB
Usually you will receive package soon, here you can contact us by email ask for dely compensation.
Sorry for this inconvenience caused.
Please send email to support@getnamenecklace.com if you have further problem.
Yours,
Customer Service Team

Virginia
1 review
0 helpful votes
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Horrible experience
December 16, 2020

This business messed up my address, blamed me for the mistake, and refused to help resolve the issue. Most likely I will never receive the item and based off of their customer support (or lack there of) I will most likely not get refunded. I reported this company. I highly advise anyone thinking about using them to shop somewhere else.

Date of experience: December 16, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Andrew,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Pennsylvania
1 review
1 helpful vote
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PERFECTTTTT
December 15, 2020

So my order came in today and it came in perfect i got the mama bear necklace and cufflinks they came in just right! In little boxes with blue bows on them the necklace was a little grimmy with finger prints but other then that amazinggggg

Date of experience: December 15, 2020
New Jersey
1 review
1 helpful vote
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Poor Timing
December 15, 2020

I ordered my mother in law a charm for her bracelet that has my 9 month olds picture on it with his name on the back. I ordered it like a month ago, and it says as of December 6th it was in Atlanta GA. I live in Sylacauga AL, so when stuff arrives to Atlanta GA, in no time it would be here. I still haven't seen it, it just keeps saying everyday "in transit arriving late" and I don't understand why?

Date of experience: December 15, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Briana,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Canada
1 review
0 helpful votes
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I ordered a necklace for my girlfriend for Christmas. I doesn't look anything like what it was supposed to. The lines are barley visible and hard to see any detail.

Date of experience: December 10, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Dan,

We are sorry for this inconvenience.
Could you kindly provide your order number or payment email for us check details for you.
If this is the quality problem, we like to remake new one for you.
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Canada
1 review
0 helpful votes
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Horrible do not buy
December 9, 2020

This is horrible how can you rip people off with this crap. Should I draw a nose on with Magic marker?

Date of experience: December 9, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Kari,
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

GB
1 review
0 helpful votes
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True to their word
December 10, 2020

My necklace * a Christmas present for a friend " was ordered on Nov 20th with a guarantee of delivery before Christmas. It a arrived today, it is PERFECT, One very happy customer 1

Date of experience: December 9, 2020
Canada
1 review
2 helpful votes
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Ordered a necklace for my daughter to remember her dog by. Waited a long time for the item to show up. Not sure why it took so long, since my 10 year nephew could have made it. Quality is horrid, absolutely no definition at all. Literally looks like a blob of metal. Absolute Joke and total waste of money. To make matters worse, I've just been told this is normal and I won't be getting a refund. What a scam.

Date of experience: December 6, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Deann,

We're sorry for the inconvenience.
Would you please take some clear photos of the item to show us the issue in various angle of view?
We would offer you solutions once we get your photos.
Please contact us via email support@getnamenecklace.com if you have any problem.

Yours,
Customer Service Team

Massachusetts
1 review
0 helpful votes
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SCAM
December 3, 2020

Cancelled my order once i found out would not be delivered until after New Years. The site claims full refund if cancellation occurs within 24 hours of placing order. They sent me an email saying i would receive refund within 3 business days. It has been more than 3 days, no refund. No phone number to call. You can "Live chat" between 9a.m. And 6 p.m., yet always get the message that there is no one available and try again later. No matter what i say in my email, i get no personalized response. Only, " Your order has been cancelled like you requested. You will receive in 3 business days. Keep checking in the next few days". Total scam.

Date of experience: December 3, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Erika,

We are sorry to make feel uncomfortable.
Could you provide your order number or email address for us check details for you.
We will refund to you within 3 business days, so your refund maybe still under pending.
Hope you can wait for few days and check again.
Please send email to support@getnamenecklace.com, we will provide a proper solution for you.

Yours,
Customer Service Team

GB
1 review
0 helpful votes
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Rubish
December 2, 2020

Rude not looking good when i told them it was not good they told me that it was a ring when it was a neklace

Date of experience: December 2, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Alex,

We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to support@getnamenecklace.com, we will provide a proper solution for you.

Yours,
Customer Service Team

Ireland
1 review
0 helpful votes
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Excellent
December 1, 2020

Excellent customer care I would definitely buy from them again

Date of experience: December 1, 2020
Australia
1 review
1 helpful vote
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I purchased a necklace 2 years ago and was very happy with the item since then my daughter has had another baby and I thought I would get another for her, ordered and received and it looks like they burnt in the name and it is so think you can barely read the name, the bar isn't the quality like the last one, the birth stone is smaller. They believe the quality of the work is great and I can return it at my cost and only receive 70% back of the initial cost. Not happy at all. DONT BUY FROM THEM

Date of experience: November 30, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Mandy,

We are sorry to hear that. Could you please provide us these two order details for us check for you?
We will check with our factory about this problem.
Please send email to support@getnamenecklace.com or our manager aliceliu772@yahoo.com if you have further problem.

Yours,
Customer Service Team

Missouri
1 review
0 helpful votes
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Never received my order
November 29, 2020

Never received my order will be reporting to PayPal... when I tried to get ahold of customer service they say no one is there because of time difference... The company is in China

Date of experience: November 29, 2020
Alan S. — Getnamenecklace Rep
over a year old

Dear Jada,

We are sorry to this happend.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please send email to support@getnamenecklace.com, we will provide a proper solution for you.

Yours,
Customer Service Team

From the business

Shop Online for Cheap Custom Gold & Silver Name Necklace, Design Your Own Personalized Jewelry with Name on It at Getnamenecklace.com Now.


getnamenecklace.com
Founded in 2011
KWUN TONG Kowloon, Hong Kong, China