• GetHuman

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

GetHuman has a rating of 3.31 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GetHuman most frequently mention customer service, and phone number. GetHuman ranks 4th among Directories sites.

  • Service
    27
  • Value
    22
  • Shipping
    4
  • Returns
    5
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
21
See all photos

What reviewers want you to know

Positive highlights

  • Don't think I dealt with such a great customer service agent anywhere in the past.

Critical highlights

No critical highlights yet

How would you rate GetHuman?
Top Positive Review

“I even tell Social Workers about this!”

Henry W.
4/8/23

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Top Critical Review

“Waste of time”

PABLO O.
2/15/24

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Reviews (296)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (41)
Thumbnail of user henryw514
1 review
0 helpful votes
April 8th, 2023

I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Tip for consumers:
The only annoyance are all the Ads. Between every bit of useful information. There are a bunch of Ads and it's annoying if you accidentally click on them. But it is a free service but something has to pay the bills I guess. Still a 5 star site and resource.

Products used:
It's a website that tells you how to get a real human being and skip through automated questions and answers. Pretty much a cheat code for getting a real representative.

Service
Value
Quality
Thumbnail of user janices879
1 review
3 helpful votes
April 18th, 2022

In theory, this is a great service. In reality, there are more problems than assistance. I used GetHuman this morning, and though I did receive a call from them, it didn't work. First, there were two competing recordings at the start of the call, which made it hard to understand. Then, once I tapped into the call, I was sent through the same voice menu that one gets by calling customer service itself. I was on hold for 8 minutes, before being put on hold for another 14 minutes to speak with someone. What gives?!?!

Thumbnail of user beckyc409
1 review
1 helpful vote
March 4th, 2023

I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnp4916
1 review
1 helpful vote
February 23rd, 2022

I was at my wit's end trying to resolve what seemed like a simple action - submitting a document electronically. Then I found GetHuman and have nothing but praise for the courtesy, patience and help from the fellow on the phone. Thank you!

Service
Thumbnail of user pabloo51
1 review
0 helpful votes
February 15th, 2024

I was trying to reserve a flight with them, You have to share all your security information before they give you an answer.

Service
Quality
Thumbnail of user paulh2909
1 review
0 helpful votes
November 7th, 2022

BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.

Service
Value
Quality
Thumbnail of user kanchanak3
1 review
1 helpful vote
March 31st, 2023

My whatsapp account has been baneed turn it please sir review my whatsapp account my whatsapp number is *******258

Thumbnail of user tege
1 review
0 helpful votes
September 4th, 2022

Large Take loan app customer care number ++++
large Take loan app customer care number ++++
large Take loan app customer care number ++++

Products used:
large Take loan app customer care number ❾❾+⓿❸+❷❺+❸❹+⓿❷

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasd2244
1 review
0 helpful votes
January 22nd, 2023

Literally useless. Just call yourself and be less annoyed. Two hours after my problem was solved by myself I got a text from gethuman that the IRS closed. Wish I did not send my info to them.

Service
Value
Quality
Thumbnail of user serendipitiousc
1 review
1 helpful vote
June 30th, 2021

I haven't tried Get Human for several years now, they used to be great, then I retired.
I go the website and now it wants an email or phone number. OK but then it says it sent (or texted) me a code. It didn't. Maybe the websites down? ANYWAYZ. Three different browsers, a PC, a teb. Let and twenty min. I'm crying to y'all 'nouf said.

Thumbnail of user suew328
1 review
1 helpful vote
November 17th, 2020

Getting the direct technical support phone number from gethuman saved me a lot of phone directory number punching, I suspect. That was a big help. The number I called was valid and I got through to an actual human being who was extremely personable AND helpful. He talked me through what I needed to do to resolve the issue I was having, and... problem solved! Thank you to iFit and gethuman for following up to see that my issue was resolved.

Thumbnail of user ivanp137
1 review
0 helpful votes
May 12th, 2020

I tried to Order my Things on amazon but I have my gift card and I tried to put it in my account this is they got canlind

Thumbnail of user michaelh1344
1 review
0 helpful votes
May 9th, 2019

If you are like me and hate what seems like endless loop tape recordings, filled with endless options, and long wait times only to get someone who tells you they need to transfer your call to the right department, THIS SERVICE CAN HELP.

It has helped me many times and I would recommend it to anyone who wants to cut through the chase. Great concept (people helping people) and sometimes it really works.

Thumbnail of user suen238
1 review
2 helpful votes
September 6th, 2023

It was not Delta, just pretended to be. Said my flight had gone up $200 but the extra $200 was not charged to Delta but to a travel agency. The man, Vin, had an Indian accent. My Visa targeted it as fraud. I will not use them again even though it is frustrating not to be able to reach a live and competent person at most airlines these days..

Thumbnail of user kenp278
1 review
1 helpful vote
January 22nd, 2020

This is the second occasion HSBC have allowed money to be unlawfully paid to an American from my UK account. For this last issue, I have to wait up to (quote) 60 days to learn if they will replace the debited theft back into my account and all due to their oversight/error. I have banked with them & the Midland Bank before that for over 60 years. I am a private & retired individual.

Thumbnail of user sarinas7
1 review
0 helpful votes
June 5th, 2020

This site truly helped me. My wait time was 30 min at 4pm on friday! Representative was able to answer ALL my questions. Would not have been able to get through on main 1040 line, says due to high volume they caint answer the phone and it hangs up. Call *******582, dont push 1 for english, wait for it to ask for 3 digit extension then push 652

Thumbnail of user abubakarn
1 review
0 helpful votes
April 15th, 2019

Where company customer support lets you down, gethuman gives you a lifeline. They tell you what modes of communication work and also help you phrase your question clearly. I just read you can also call through gethuman if you are abroad and need to deal with businesses back home. I am grateful for the team that built and maintains this website. Thank you.

Thumbnail of user brucea231
2 reviews
0 helpful votes
May 10th, 2022

Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.

Thumbnail of user richards2179
1 review
0 helpful votes
June 12th, 2020

Spoke to Wayfair and the associate was polite and resolved the issued within 5 minutes. Way to go Wayfair. Excellent service. Highly recommend Wayfair. Their products, prices are exception. Very happy with my purchases. They have a customer for life. Very well done.

Thumbnail of user theodorek42
1 review
1 helpful vote
June 29th, 2020

I received the help that I needed quickly and properly. At first I thought that I was not receiving assistance because it was an automated process with no involvement with another person. As a result of my concern with receiving assistance I wrote a formal letter to the IRS. In fact the IRS review of my return determined that I was entitled to additional funds in my return. I treat my tax payments during the year as a savings account and I pay more that the needed amount.

Thumbnail of user paulc1078
2 reviews
0 helpful votes
March 28th, 2020

Within minutes of submitting my situation I had a reply for Ohio unemployment and was able to complete my application. Thank you very much

Thumbnail of user kathleenp1195
1 review
3 helpful votes
August 6th, 2022

It usually is! I had them connect to Tracfone CS as it's very difficult to get through & it said wait time was 21 minutes which went to 6 minutes & never moved after an hour. While waiting I decided to look at reviews which brought me here(thank you sitejabber!) & from the few I read, 21 minutes seems to apply to all calls which I'm now sure is to get you to try out that JustAnswer which I almost did, but after reading these reviews knew it was just another scam to take advantage of people that need help.

Thumbnail of user melissam952
1 review
0 helpful votes
March 8th, 2020

They have an accessible site for support centres that are verified. Accommodating and responds fast. You can get easy instructions and results.

Thumbnail of user rosemaryo12
5 reviews
5 helpful votes
May 29th, 2022

Cloud chat, not helpful, redirected to JustAnswer for $1, Don't do it. It is a trap. I have experience with Just Answer $600 later—and without being serviced. Find another way,

Tip for consumers:
Find another way.

Products used:
No service. No humans.

Service
Value
Thumbnail of user tracit40
3 reviews
7 helpful votes
April 26th, 2022

I was looking for a number for American Airlines at 7:30 CST, The website said use get human, they said 21 minutes someone will call you back! Four and a half hours later they call back AT MIDNIGHT! I am in the bed asleep at Midnight! What was the point of saying 21 minutes? I will never use this service again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.

How do I know I can trust these reviews about GetHuman?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GetHuman?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business