GetHuman

Great customer service. Ed spent literally hours helping me with a web publishing problem. I have a hearing disability and am unable to use a phone so Ed took it upon himself to personally call the web hosting service and be a facilitator. Although he is probably very busy, he persisted in solving my issue. I highly recommend this service.

BOOKMARK this site.
I called the support group to upgrade my service to include the hotspot. The tech named Nina told me they didn't have that service but I knew they did and advised her I had hotspot the whole time other than this billing period. I had used some of the reward points that didn't include it. I asked her to put me on that plan and was met with more resistance. After several minutes, she finally agreed to look at that particular plan and changed it. During the payment process, she asked if I had other properties. I felt that information is personal and it seemed very suspicious but she kept insisting that it's required. I told her no and advised she's asking personal information I didn't feel comfortable about. I'm ******** to start with and it was extremely difficult to cooperate with her. She seemed to retaliate by asking me to repeat information multiple times on multiple occasions. She even asked me to speak very slowly and spell each word. NO customer deserves that kind of treatment.

Needed assistance with contacting DMV to inquire about and resolve a matter. The response from this service was good, but in the end they were unable to do anything. I ended up having to resolve the matter on my own. It's hard to know if they even did what they said they were going to do. I believe they did - but the result was not in my favor. I attempted to go back to their website a few weeks later and it is down. No links work. Error 505 etc. I was concerned about this being a scam.

Aside from GetHuman being super easy to use and costing me nothing but free time, the service rep for Comcast who received my call was sure it was a random prank/robo call. She almost hung up, but was curious enough to see it through. Once I answered after GetHuman called me back, she was blown away for about 5 minutes before we could even talk about why I called. It was hilarious. She asked for the website and kept repeating it to make sure she did not forget it and also said she would use it from now on. GetHuman kept me updated on where they were in the process of getting me a rep to speak with! They also sent me text messages when they called back and I missed it, or if they ran into technical difficulties (that they went through for me and I didn't have to deal with the headache!). They're legit. Thanks GetHuman!

Ed got money back from Freelancer who illegally withdrew $167 from my account and when I called told me that it would take weeks to return it. Ed kept on the problem and got the money returned - He did an excellent job and was very nice and helpful.

I highly recommend GetHuman to help solve problems.

You need to make Get Human more visible. I was about ready to cancel everything because I was dealing with a computer which couldn't understand my problem. I decided to try one hast time, and was finally able to talk with a person who was able to explain to me what I needed to do. You shouldn't let people sign up without knowing about the need for a Rocu. I was lead to believe that all I needed was a Smart TV which is not the right answer. Only some Smart TVs can receive the streaming. Thus the problem was not the help I received from Get Human, but the inability to find it.

Recently, I had a security issue with my Chase Banks debit card. I have tried for weeks to get a resolution, but have had no satisfaction either online or by phone (left holding until line disconnects). After several hours of toiling over the matter tonight, I came across the Google hit that highlighted the phone number on my debit card. That is the only reason I called it. After typing sensitive information did I learn that I was not communicating with Chase Bank at all. I was tricked into sharing sensitive banking information, and then asked to pay on top of it. This set up is deceptive and fraudulent, as far as I'm concerned.

Literally useless. Just call yourself and be less annoyed. Two hours after my problem was solved by myself I got a text from gethuman that the IRS closed. Wish I did not send my info to them.