Genuine Replacement Parts

Needed to replace the backsplash on my GE washer since the timer mount broke off the back. GE wanted $350 for a fully assembled backsplash and wouldn't sell me just the backsplash piece I needed. Searched the internet and this was the only site where I could find the piece I needed. Replacement part arrived w/in 24 hours of placing my order, took 30 minutes to repair my washer, now all is good to go again and I only paid $70 vs the $350 GE was asking. Pleased w/ my experience!

The gaskets finally arrived and are the correct ones, the issue I had was the shipping time. I ordered the parts on a Monday and received a notification that the shipping label had been issued the following day however the parts weren't shipped till the following weekend, when i complained about shipping time they acted like this is average for them and blamed the carrier when in fact they had sat on the order for almost a week before the carrier even received it, also I didn't receive a tracking number till the following week when I inquired about an arrival date. It took them almost a week to ship something that was ready to ship the next day! My advise is if you are going to use this company make sure that you don't need the parts anytime soon because they don't get in any hurry and if you want a tracking number you better request it. I will not be using them again!

We had an event coming up and our ice maker malfunctioned. Searched online for the parts over the weekend, and paid more with this company due to their shown delivery date. Time was important. They said the parts would arrive Wednesday. Big joke, and in my opinion the site is intentionally misleading customers as to delivery date. They didn't even ship until Tuesday and then sent a notification that "Fedex" had told them my order would be arriving late. Tracking shows there were no issues with Fedex, just that GRP lied about when the parts would arrive. Took a full week after my order as they shipped it the slowest way possible. When contacting Customer Service as they missed my needed timeline by a mile, I was sent a cut and paste statement from deep on their site saying they weren't responsible. Extremely poor customer service. I should have searched BEFORE I ordered and I would have seen the warning from the Better Business Journal about their pattern of issues. Never again!

Our GE Adora refrigerator went down. We were frantic since it's only 5 years old and honestly with being on unemployment I can't afford a new one. I searched the internet for the part, found it at several sites, but here was the only one who offered Fedx/USPS 2nd day air at the cost of 30.00 shipping, the part was $130.00.
I placed my order, last Friday 8-14-20 and assumed with 2nd day air would be back up and running Tuesday 8-18-20.
Went to fedx web site only to find out they charged us for Fedx 2nd day but sent it Fedx ground, it's still in NJ and I reside in Alaska. Not even as much as a will re-emburse for additional shipping,
I've been taken advantage of by these liars.
Am attaching invoice that clearly states shipping 2nd day air.

I ordered what I thought was an extension shelf for a GE Monogram oven but the one I received didn't fit and was of poorer quality. Returning it was not a joy. Their directions for returns require shipping with a tracking number, no writing on the box with a Sharpie, no USPS or duct tape or you will not get a refund. The product I ordered was priced at $152.89; shipping and CA tax brought the cost to $171.73. Now for the return. USPS shipping $59.95 (UPS would have been $79.95), possible restocking fee $38.23 (25% of $152.89), the non-refunable original shipping charge of $6.39 brings the total to $104.57. All this assumes they'll accept the package and refund CA Sales Tax of $11.85. Ignoring the inconvenience and time, I hope to recover $48.32 and loose $123.41. Again, this assumes GRP will accept the return package.

After buying their product and having it professionally installed. We found that the part didn't fix the problem so we have to needed to return it. The return process has been a total pain in the $#*!, we have had to call everyday to try and get an RMA so we can get the board out the door, but its nearly been a week and we still have received nothing. We keep hearing it will be sent out by the end of the day, it may be sent out by the end of the day or it will be sent out in a few hours. Still got nothing. They really wanna give you the run around. I was aware of the restocking fee when i purchased. But goodness this return service is driving away my business in spite of their lower prices.

I ordered two glass shelves for my refrigerator. They came promptly and undamaged. One small problem, they didn't fit my refrigerator. I tried to return them, but the cheapest of the two shipping methods (UPS or USPS) was $47. I paid $58 for the two shelves plus shipping and sales tax. Asked them if they would provide a shipping label and they refused saying that shipping labels are only provided when there is a "shipping discrepancy"? WTF? I emailed them and said that Amazon provides return labels so customers can return any item(s) they are not happy with. I guess they don't believe in putting their customers first. Thought it strange that I paid only $8.88 for inbound shipping from their headquarters in Florida and $47 with the same carrier (UPS) to send them to some return center in Cincinnatti, Ohio. I am disputing the charge with my bank.

Washing machine pump (Amana) arrived promptly. Shaft didn't rotate equally smoothly for a full rotation. I installed it anyway thinking that it wouldn't affect the operation of the pump. Well, it ran through the wash cycle, but stopped at the drain spin cycle. My wife reset the washer and again ran ok until drain/spin cycle where the pump stopped and didn't drain the tub. I didn't return the pump because (1) apparently returns are not accepted if part has been installed, which it was, and 2, we couldn't go any longer without a washer, so we bought a new one. Return policy for defective parts is inconsiderate. Therefore I will look elsewhere from now on.

Yes I received my order. Sadly the part & box was damaged on arrival. So far GRP have been good to work to get it fixed.

I ordered GE Micorwave oven parts for specific model clearly. I receieved wromng parts. I sent email notice clearly stating the parts. But initial response from support team is not encouraging. They denied to accept the mistake and replied, wrong parts are ordered by me.
I gave clear pictures and photos including the order numbers with clear details. After four emails correspondance, finally they realised and sent correct parts and I installed.
With such a price for parts, proper customer support service is required, to resolve the mistakes. I spent lot of time on this issue, which is not necessary.

If I could give them negative stars, I would. Like others, I got the wrong part. Return policy was very antagonistic (25% restocking fee, I had to pay for the shipping). They got the part, then told me it has been used: I only opened the plastic wrapper. They said they could not resell it, then said they may be able to resell it as a "used" part. I paid for them to ship it back to me. A TOTAL WASTE OF TIME AND MONEY. Just do yourself a favor and don't shop with those bandits. Go elsewhere, even if it costs few more dollars.

I purchased a replacement bowl for my kitchenAide mixer. I ordered the correct bowl, however there was a design flaw that made it unusable. I had to return it. Even though it was defective, they refused to refund shipping fees and had the audacity to charge me a restocking fee for a defective item. They knew the it was defective, since they dropped it from their products list after I notified them of the design flaw. KitchenAide also dropped it from their product list! This is the only company that charges for delivery and return of defective items, as well as a restocking fee. Be ready to assume all responsibility for shipping and restocking fees for defective items. This is the worst company. They assume no responsibility for anything!