I ordered the filter for my microwave from three different places. Each time I verified the part number, brand and model only to receive the wrong part. This is the only place where the part actually was the correct size and shape as the previous factory installed part.
My part is exactly what I wanted and I got it very quickly! The customer service representative I talked to (Alijah) was really nice and helpful in finding the correct part for my model. Will do business again.
Placed my order online for a drain pump for my LG washer, I received a coil and a spring for a GE refrigerator. Reported the issue on the website providing my order # and the order # i received with the contents. The next day i received an e-mail with confirmation that my order had been delivered. I called customer explaining the issue, provided the info again, but they said i would have to provide pictures and could not take my word for it, I argue for them to check the order numbers that i provided to confirm my info and they insisted i should send them pictures. I offered to ship the wrong parts anywhere or to the right customer but no they still wanted pictures. E-mails back and forth with them sticking to their ridiculous policy. I order from my drain pump from Parts Clinic. I lost my $48 with GRP but i will never order anything from this company again. The worse customer service.
I received my Dairy Bin replacement part in a couple of days. It was the exact same part I was replacing in my Refrigerator! My old bin had cracked & broken and I used Genuine Replacement Parts & received an Excellent new dairy bin & Excellent service! This part fit perfectly & made my refrigerator door bin new again! I highly recommend this company! Excellent service, fast delivery & perfect parts! David - North Carolina
The door air seal was a perfect fit at a reasonable price. The only issue I had was the delivery. Fed-Ex was suppose to deliver on a Friday, but they did not deliver until Monday. They calm they tried to deliver the product on Friday, but my security camera did not show a FedEx truck in my driveway on the day they claimed.
They had a hard to get part for my gas oven that Viking didn't have and shipped it to me within a week. Definitely a place to go for hard to get appliance parts.
This is the first time i have had to use this company and the experience was great. The price was comparable to all other appliance parts company's but this had the quickest shipping time.n
Received package, the circuit board was opened already,did not install it sent it back waiting for refund
Disappointed that it was sent out as new but was already opened.
The title says it all. I come to this company every time I need a part and they have it. The pricing is spot on and the delivery time is amazing. I ordered a part on a Saturday and had it by Tuesday.
I ordered from another service 4 weeks ago but never heard a thing, and couldn't talk to them because of 'Covid'. However, with GRP, I ordered the same part and got it in less than a week, and was the correct part. And they were even cheaper than the other service.
Very easy to find the part needed, price is fair. Easy to order and delivered promptly. Well packaged and arrived as promised and is excellent condition.
This was my first time to place an order with GRP, and it was a very good experience. Part I ordered arrived as scheduled, and was exactly what I needed.
I am extremely satisfied with the service and the part for my refrigerator. I received it quickly and it was exactly as described and worked perfectly.
Just installed the part — so the jury is out. I am replacing a cheap part previously installed. The cheap part lasted about one month before the coils froze over and significantly reduced air flow to the refrigerator. I had issues with the electrical butt connectors. The wire is so small the it is difficult to compress the connector to the wire do a good connection connection.
The parts were what I ordered and came within a week. The parts worked perfectly. I even installed the missing part of the broiler that was missing when I bought the house. The stove is like new now. The client is now very happy.
Even though I sent them the exact model number of my stove, they sent me a part that did not work. The instructions indicated that a portion of the old part was to be combined with the new one. BUT, due to design changes, that was impossible. I did sent them photos indicating that the item was not appropriate.
They kept my money and the returned item!
The item was a replacement heating element for a glass top Amana stove.
Their "incident number" is *******
They have now refunded my account! Thank you.
After my parts arrived and they weren't fitting right I contacted them. They shipped out new parts right away. Those parts worked, not sure what the problem was with the first parts as they both had the same part numbers. Anyway I am very pleased with their service!
The service was an unexpected delight. The service representative was knowledgeable, took the time to make sure I was ordering the correct item and made sure it was sent.
Great job.
I received the order within the week of placing the order. However, I ordered the wrong part and will be returning it and receiving a refund minus the restocking fee.
I did receive the parts that I needed for my GE Refrigerator, however, the vegetable bin came without the handle portion... Luckily, I had saved the old one and it seems to work!
Overview
Genuine Replacement Parts has a rating of 4.6 stars from 10,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 127th among Appliance Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members