Genuine Replacement Parts

The part was easy to find on the website, the price was reasonable, the delivery VERY prompt. It arrived on the 3rd day after I ordered it.
The only problem was that the delivery person did not feel that they needed to bring it all the way to our house. So it was left at the top of our long steep driveway in the rain after 4pm. I only discovered it when it was getting dark and I checked the tracking. I saw that it had been left up there in the rain an hour earlier with a note that it had been placed over the gate... we do not have a gate. I left a complaint with the delivery company but have not heard back.
Other than that it was perfect and got here in time to save all the Christmas cooking plans.

I ordered a rack for a stove the one they sent me will not fit it is to big for the stove they want me to pay for shipping back when they sent me the wrong part they said it is compatible but it is not it is to wide!

PLEASE Do NOT Do business with them you may lose your money on a part these want
Fit

Although my ice maker arrived broken, I emailed DAPPZ right away and received a response within the hour. I emailed back pictures, and was told I'd receive a credit. The broken piece was most likely due to shipping as the box has an accordion look to it and was broken on the end the box was damaged. Having read all these reviews, I wanted to give something positive since they made good on my issue. I did receive a credit and all is well on my end. I re-ordered from another site (worried because of the bad reviews) and paid twice what DAPPZ charged me. And it arrived looking and packaged the very same way. This wasn't broken but I did pay the double. I recommend DAPPZ. Just need to communicate with them and follow instructions they give. I wish there was someone to call when there's an issue, but they only respond by email. I bet it keeps the overhead down and helps keep prices low.

Is this the Genuine replacement parts company that refused to return a customer's purchase that was UNUSED and still new even though the box was missing? Is this the Genuine replacement parts company that CTV W5 had to intervene and bring justice to a injustice decision stance from Genuine replacement parts Canada!

Glad I found a place where I could get the original part for my older Maytag dryer. The part is the exact part not a knock off like other places. If you want Original parts, this is your place.

Ordered a replacement stove burner element.
Item was delivered in just a few days, was brand new and a direct replacement part from the manufacturer as expected. Replaced the part and stove burner is now working as expected.
Will definitely order again in the future.
Very Satisfied.

I ordered from GRP because the site said they had 4 in stock with 3 day shipping. Immediately after getting the E-mail that it would be arriving late, I called to cancel. They couldn't because it came from a 3rd party. They said if I refused the delivery I would have to pay the re-stocking fee. The part took 7 days to arrive, not the 3 days advertised. Didn't come thru FEDEX, it came UPS. Now to top it off the part is defective and I have to wait 10-15 days for a refund. I ended buying the part at a local store & the new part works perfectly. GRP is terrible. Don't buy from them.

O 01-15-21 I ordered parts for a dishwasher from GRP and the www site says there were 47 units in stock, On Monday 01-18-21 there was no tracking info so I sent an email. GRP responded with they had overstated the inventory amounts and they had zero units, I responded with an email requesting a cancellation of the order, They stated they would try?. On Wednesday 01/20/21 my credit card was charged even though they didnt have the products as well as being asked to cancel the order, Again back on the phone to GRP and now they are very sorry ( I agreed 100%) They did issue a refund. Will never do business with them again again. Shady dealing when they charge your account knowing there had no inventory. Looks like they are struggling when they practice poor business decisions. Proof of purchase =#Your Order no: *******

I needed a new part for my washer. I ordered the part I needed. They sent me an e-mail stating the price is actually $80 more than the price I paid. I have never had the experience of ordering an item online, paying for the item, and then they reply that the price is actually more. They should honor the price that is on their website. Sears Parts.com was only a few dollars more. So, the website published price should be accurate. This delayed me a day in ordering the part from another company. This is completely unscrupulous, and I would not recommend this company to anyone.

They sent the wrong part for my Whirlpool washing machine WFW9500TW01, based on the recommendation from their website. The part they sent was wrong and was not compatible with my machine. I sent it back and they refused to refund my money. They were arrogant and blamed me for ordering the wrong part. They scoffed at my responses and do not answer the phones if you call to speak with customer service. They only communicate via email, then tell you they will not communicate with you any more once they did not want to pay.

The mistake was their's and they do not own up to it.

They have the part I sent back and will not refund my money. POOR SERVICE and Highway Robbery.

I ordered an electronic part according to the picture on their website which was exactly what I needed to replace. The part sent was not what was pictured. They said it was a replacement for my part, but in the description of the part that was sent, it did not include my model # as a replacement. Since they said the part they sent was not defective they would not accept it as a return. They said the part which was pictured on their website is no longer made. Very deceptive.

Got my part exactly when they said I would, the part was in the manufacturer's packaging and it was brand new, and undamaged. I thought I had an issue with it being the wrong part but after several communication's with GRP I found out that it was the new modified version of the old part, which needed some minor alterations from me. And WhaLa, perfection. I also had some IT problems which they were very professional about helping to resolve. So the bottom line is that I got a great part, great service and a new company to work with. They did so well in fact that I am making them my primary parts distributor.

The reservoir tubing was a perfect fit; however, the kit came with (1) 5/16" OD connector, (2) 1/4" OD connectors, and (1) 1/4" x 5/16" connector. The reservoir tubing is 5/16" OD so I needed (2) of this size connector, one for inlet and one for the outlet. I can't connect the reservoir with just one 5/16" connector. The one 5/16" OD connector that I did receive was missing an interior part (compression ring).

I ordered a part for my refrigerator, they sent me the wrong part, the connection was different, their site only showed the refrigerator model, and part type (sensor), not part number. When I got the part, and took the refrigerator apart, found out it was the wrong part. I contacted them, they wanted picture of the wrong part, picture of the model and serial number of the refrigerator, even though the model number of the refrigerator is on the invoice. I sent pictures, they told me they sent me the right part, will not pay for the shipment back and will probably deduct shipping cost. Amazingly, their site has only positive reviews, I wonder what happened to those that left negative feedback. This is why most people will not do business with outfits like this, and Amazon keeps on growing.

Our washing machine broke several weeks ago. Once we identified the part that needed replacing we placed the order on Dappz.com. The part was never delivered to our apartment. Despite numerous requests to resend the part (it is now 2+ weeks since we last had a functioning washing machine) they refuse to resend or reimburse us the money so we can buy it from a more reputable source. I fail to see how a seller can send a part (no signature was required upon delivery) and take no responsibility for its failure to arrive.