Genuine Replacement Parts
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Genuine Replacement PartsReviews 10,768

3.5

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.5 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
290
value
300
shipping
313
returns
151
quality
282
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Bret R.
1 review
0 helpful votes
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This was my second purchase and they both were great. Thank you

Date of experience: April 24, 2020
louis m.
1 review
0 helpful votes
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Good product
April 24, 2020

Good product

Date of experience: April 24, 2020
Richard K.
3 reviews
0 helpful votes
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Fast delivery!
April 24, 2020

Fast delivery! Thank you.

Date of experience: April 24, 2020
Albert H.
3 reviews
0 helpful votes
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I WILL BE ORDERING MORE PARTS
April 24, 2020

I WILL BE ORDERING MORE PARTS.

Date of experience: April 24, 2020
Jeff O.
1 review
0 helpful votes
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Works as it should
April 24, 2020

Works as it should

Date of experience: April 24, 2020
Douglas C.
1 review
0 helpful votes
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Online ordering was fast and easy
April 23, 2020

Online ordering was fast and easy. The part I ordered does not seem to be working properly. It is a timer for a Whirlpool washing machine. I had replaced that same part 7 years ago and it worked fine until now, so I ordered the exact same part number from you. The one you sent, same part number, is not working like it should. The machine goes into a rinse for a brief time then stops for at least 5 minutes before doing the same thing again, over and over, like it's stuck in that setting. I've given up fooling with it and ordered a new washer.

Date of experience: April 23, 2020
Don N.
7 reviews
0 helpful votes
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The website was easy to use and we received our order quickly.

Date of experience: April 23, 2020
Annas C.
1 review
0 helpful votes
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Hassle free
April 23, 2020

Hassle free. Had what I needed overall great experience. Shipping was fast! Thank you!

Date of experience: April 23, 2020
Tim C.
4 reviews
0 helpful votes
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I ordered the wrong part for my dishwasher and the return was easy. I reordered the correct part (lower rack) and it came within a week! It fit perfectly. Very pleased with your company and the service I received.

Date of experience: April 23, 2020
sarah e.
1 review
0 helpful votes
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Tried another "compatible" filter
April 23, 2020

Tried another "compatible" filter - no go. This was quick, easy, and correct.

Date of experience: April 23, 2020
PatM G.
1 review
0 helpful votes
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Only slight complaint is that it took a few days longer than expected to arrive and the tracking of its status was not very good. Not a big deal overall and part works well.

Date of experience: April 23, 2020
Kathi T.
1 review
0 helpful votes
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Glad it was easy to install and didn't cause a divorce with my husband about following directions. Lol. Glad to get it installed

Date of experience: April 23, 2020
Eric P.
1 review
0 helpful votes
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Thank You...
April 23, 2020

Thank You... You saved me from being evicted by my wife!

Date of experience: April 23, 2020
Bart b.
1 review
0 helpful votes
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I'd order again when in need
April 23, 2020

I'd order again when in need.

Date of experience: April 23, 2020
Russel M.
1 review
0 helpful votes
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I got the part I requested for the price I paid.

Date of experience: April 23, 2020
Michael S.
1 review
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Overall, the experience was positive
April 23, 2020

Overall, the experience was positive. It was easy to order, the order arrived in a timely matter and the product was what I ordered. However, the product was not quite an exact fit but I was able to make it work. This is not the fault of Genuine Replacement Parts, but rather just a lack of having the original KitchenAid part from the manufacturer. The part has been redesigned and replaced with a Whirlpool part (from the same parent company).

Date of experience: April 23, 2020
Louis T.
1 review
0 helpful votes
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Excellent, thank you
April 23, 2020

Excellent, thank you

Date of experience: April 23, 2020
mitchell c.
1 review
0 helpful votes
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I didnt see options for shipping
April 23, 2020

I didnt see options for shipping

Date of experience: April 23, 2020
Patricia P.
1 review
0 helpful votes
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Easy to fine part
April 23, 2020

Easy to fine part.

Date of experience: April 23, 2020
Steve H.
1 review
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Part received was just what I needed
April 23, 2020

Part received was just what I needed. Only downside to the experience was that it came a day later than originally promised. But that was probably due to high COVID-19 demands on the courier system, so somewhat understandable.

Date of experience: April 23, 2020