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Geni

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California
1 review
9 helpful votes
Follow Ron O.
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Kept sending me to a pay site to get any info. I put my mothers information in and it moved her to being my grandmother, wouldn't let me delete and correct. Also has my mother as my grandfather. WTH Geni?

Date of experience: April 4, 2020
Michael S. Geni Rep
over a year old

Geni matches its profiles against the records and family trees indexed by MyHeritage, but this is a paid feature on MyHeritage (free on the Geni side, so you don't get double-charged). As for your mother / grandmother, we'd be happy to help you fix your tree. I recommend posting to the discussion thread "Attention Curators, Please assist" at https://www.geni.com/discussions/192543 and someone will be glad to help you.

North Carolina
1 review
8 helpful votes
Follow Nathaniel G.
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I was impressed with the amount of information that you can obtain and share with others on geni. The interface is adequate and the overall website rivals other leading genealogy sites. Customer service is EXTREMELY great.

Date of experience: October 19, 2016
New Zealand
1 review
49 helpful votes
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DON'T give these guys your credit card details, even if you think it's a free trial, your card will get charged and there is no one of contacting them, they are scammers and thieves as far as I'm concerned, ruined my day.

Date of experience: July 20, 2015
New York
1 review
51 helpful votes
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I was a member for nearly 8 years, started by my son Daniel Fishlow. I built a large family tree. Suddenly my membership disappeared and when I tried to get on I was told I was a new member. The family tree has disappeared also. I cannot get back to my original membership, and my large family tree, because only the "new" one comes up on my screen.

Harriet Fishlow

Date of experience: March 7, 2016
Indiana
2 reviews
10 helpful votes
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Canceled subscription
March 14, 2022

I just deleted my subscription. Unfortunately I should have done my homework prior to giving my billing info there. I'll now have to put a stop to any future billing as I'm not even able to make edits on my family tree so what leads me to believe that they won't bill me again? I had put in birth info that was incorrect but tried to change it and nothing allowed me to do so. If you are allowing misinformation to be added to a name then why do YOU only have the control to not allow the changes to be made? There are so many knots in my family tree now that anyone who chooses to use this site will be mislead and we'll have names added that have nothing to do with our family. It really shouldn't be this hard to make changes. So the cycle will continue on and on with misinformation. I honestly don't believe your curators are digging into each and every geneological background and keeping the it correct. I know your response will be that they can't do this but it's up to the person putting the information in to be correct. I tried that. I've wanted to track my lineage but with the lack of ability even with a PAID subscription it's impossible. I have read through the reviews and we all seem to have the same complaint. I'm sure i'll be given the same reply from Michael as everyone else. You're absolutely right. Geni is not for me. I've resolved that issue on my end by the cancelation. Now if you would resolve from your end and remove what i've inputted as misinformation not intended to remain on my tree that would be nice. But it'll be there forever and the worst part is that i PAID for it.

Date of experience: March 14, 2022
Florida
1 review
46 helpful votes
Follow Rashelle C.
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I've contacted GENI about a user, Nancy D. Coon that has stolen all of my family photos from Ancestry.com and uploaded black and white copies to her trees on GENI with (my family). I never gave this person permission, I don't even know this person, over 30 profiles of photos so far that I've found have been taken of photos that either I, my parents or my grandparents took that all solely belong to me and I think that's absolutely ridiculous they cannot respond to such a gross violation of misconduct from one of their members.

Date of experience: May 26, 2017
Florida
1 review
11 helpful votes
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DNA misdirected
July 25, 2019

I decided to have a DNA test done so I went to the pull-down menu in Geni took me to the MyHeritage site to order it. Now, after I received the results, found out that Geni does not accept the results from MyHeritage. What kind of scam are they pulling? The only DNA results they use are from a different web site and not the one they direct you to. Do not use Geni.

Date of experience: July 25, 2019
Michael S. Geni Rep
over a year old

Clark, I apologize for the confusion and understand your disappointment. Our DNA FAQs at https://www.geni.com/dna-tests/faq state that the MyHeritage test results "are made available for you to view securely on the MyHeritage website." Lower, speaking of importing DNA to Geni, it states that you can transfer Family Tree DNA test results to Geni. Of course we'd love to also bring MyHeritage test results to Geni but as of this writing, that feature is not available.

Canada
1 review
29 helpful votes
Follow Angelina L.
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By reading reviews I see this site is still corrupted as it was a few years ago. Geni.com does steal private date of living relatives, including your parents, your children, inlaws and more. ALL living and passed on relatives info and photos will be takened by the admins/curators and eventually passed on to others by them. They usually will bad the person with some random reason, take over ALL your profiles, keep your photos you upload, everything about you, your kids, your parents all now for their taking and sharing.
I'm really surprised nobody has done anything about this website yet, legally what they are doing seems wrong and almost identity theft because even if you don't use the site Im sure you will find your name on their somewhere with quite a bit of information on you and you can't even do anything about it.
My own photo and name and other info it on their, stolen from me and on their site, I have tried to contact support for help but got nowhere

Date of experience: April 19, 2018
Michael S. Geni Rep
over a year old

Angelina, I'm not sure what you think Geni is stealing? We're a collaborative family tree site; if your tree intersects with data already on Geni (provided by another user), our users can merge those trees together to work towards a single family tree of the world. We are fully GDPR compliant and if you have any concerns about your privacy or your data on Geni you are invited to email us at privacy@geni.com so we can assist you.

Finland
5 reviews
44 helpful votes
Follow Marge S.
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Be careful before uploading your family tree to Geni because when you do there is no turning back. Geni don't care about users private info. How is this site LEGAL anyway? What about the General Data Protection Regulation (GDPR) and customers right. As user you should have full control about what you upload including full right to have your uploaded information DELETED by the database and not stored forever.

Warning. If you choose to delete your account your user data WILL NOT be purged by the Geni database. They don't even tell you what info they keep when you are gone. It stays on... all the messages you've sent to other users will still be there and it is like being locked out from your account.

Date of experience: April 27, 2018
Michael S. Geni Rep
over a year old

Hi Marge, Geni is fully GDPR compliant. If you have concerns about privacy or your data on Geni you are invited to send us an email at privacy@geni.com and we'd be happy to help you.

Idaho
1 review
2 helpful votes
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Joke
January 20, 2023

These fools contacted me using my dead mother, but saying that she was about to be 85 years old! They don't even know that she's gone! Wow! Idiots. Would NEVER USE. THIS IS PROBABLY THE EXTREMISTS.

Date of experience: January 20, 2023
Michael S. Geni Rep
over a year old

The family trees on Geni are built and maintained by our users; we do not automatically mark profiles deceased, that would be up to the person who built and maintains the tree. Our condolences on the passing of your mother; if you would like to email us at privacy@geni.com we can mark the profile deceased and/or remove any information about you and your family that you no longer want on Geni.

Alabama
1 review
23 helpful votes
Follow Dennis M.
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Gee!
You can join for free, but what do you get? NOTHING
In the free version they want all your hard earned information FOR FREE
If you have a question - you have to buy the PRO version, about $120.00 up front to ask.
If you want to contact anyone about more information, you have to but the PRO version
If you want to contact anyone, have to buy the PRO version.
And a lot of the information isn't reliable. A lot of the information is lick & stick, cut and paste. In the Sasser Family there are four set of parents for Howell Sasser.
REALLY?

In other words, you work for them for free and to get anything back, you pay them
I wonder how many people have fallen for, what appears to me as, this scam
But there are a lot of stupid people out there. We see that in every election this country has.

Date of experience: September 1, 2018
Michael S. Geni Rep
over a year old

Hi Dennis, I'm not sure where you're getting this information. You can contact other Geni members for free. You can ask for assistance from our curators for free, using the discussion at https://www.geni.com/discussions/178003 (it IS true that Pro users get priority support at help.geni.com)

West Virginia
1 review
44 helpful votes
Follow Mary L.
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If I could give zero stars I would. Deceptive from the onset. You can't do researching unless you take a premium membership, nearly $120, billed annually is the only payment option. I finally signed up for the two week trial to discover I STILL couldn't access research and sources UNLESS I joined myheritage.com at another $120 billed annually; again the only payment option. I worked long and hard to put all my family information I knew into their program... none of my stuff was 'sourced'... apparently nothing else on the site is either. I had planned to check sources but that option was not available to me. I kept getting emails with 'matches' and invitations to merge. When I finally did merge with one (to save typing all the data) I rapidly merged with more than 150,000 ancestors! I utilized the copying option and got over 3,300 pages (not entries, but PAGES) of information. It was way more than I wanted to know, messed up my work and took control out of my hands. It cannot be reversed. It was too much for my computer programs to access, let alone print. That's nearly 7 reams of paper! Geni's goal to have the MOST information is incompatible with my intention to do a simple and accurate family tree. Now they've 'hijacked' my work, my personal information. Glad I was able to cancel before they billed me... it was a minor inconvenience to cancel my debit card. Stay away from geni, it's about GREED.

Date of experience: May 20, 2015
Florida
2 reviews
11 helpful votes
Follow Michael L.
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From my DNA test, it showed I had a lot of Scandinavian with some Iberian decent. Through using Geni search, it has taken me back to those connections though centuries ago. When I googled closer family ties, I received validation to part of my family tree; going from the American Revolution to Colnial Virgina into England, which I know is factual.
Thus far, I cannot condemn Geni due to at least 8 generations in America to be correct.

Date of experience: October 26, 2017
Minnesota
2 reviews
6 helpful votes
Follow Terry O.
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Stick with Wikitree for this sort of tree. Or Ancestry or a PC or Mac based tree like RootsMagic. After I added my GEDCOM to Geni, there were so many issues to deal with, and I accidently added my exwife's info which was on my GEDCOM. Once it is added, it is there for good. You can disconnect someone, but you are told you are "splitting the tree." Then you get merged with a tree that is rampant with misinformation. I have worked hard to correct trees that are just wrong when I see them, and now MY tree on Geni is merged into these trees that are just wrong. I can disconnect from the wrong ancestors, but it becomes a big mess when 30 other people are saying that the tree goes in another direction than what you are saying. On wikitree they are good at requiring source information, and they keep tree management down to a single person, so if you have an issue with something, you are only trying to convince one person that something needs to change, and you can provide one person with a source to prove that a change needs to be made. I just contacted a "curator" for an ancestor who mysteriously has a middle initial on Geni. He has no middle initial, he was born in 1610 in England, and there are no sources to support any such thing. The "curator" asked me if I contacted the other managers of the profile, which is 27 people, and that maybe one of them knows something. Sorry, I am not doing that, honey, you are the curator, so curate! Don't upload a GEDCOM to Geni. You will be sorry you did.

Date of experience: October 1, 2020
Ohio
1 review
36 helpful votes
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I find it very interesting that Geni will take nearly any ancestor I attempt to search into infinity, and bring up a truckload of royals, not to mention, fables and myths. Then when I go back to check these so called Kings and Queens in my background with sites like Find a Grave and WikiTree, the search ends in two generations. Am I to believe that these other sites don't have access to the same long lines of nobles that Geni does? Or is Geni just one giant spoof? It was fun at first, but now that I see that I can not verify the information anywhere else, (except maybe MyHeritage,)I'm starting to see the light. MyHeritage results designated me as male, (I'm not), and said I had NO English, NO Scottish, NO Welsh, and NO Irish in my DNA. Funny how that works, since about 90% of my verifiable ancestors come from those countries. SMDH.

Date of experience: May 1, 2017
North Carolina
2 reviews
19 helpful votes
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Not user friendly at all
October 27, 2018

No way to edit mistaken relationships that I can see, this site is useless! I was just looking for another way to continue family research since I got disgusted with ancestry.com

Date of experience: October 27, 2018
Michael S. Geni Rep
over a year old

Hi Patti, Geni is a massively collaborative shared family tree. The vast majority of information on our site is open for all to view and edit. We recommend users with questions or problems ask for help from our volunteer curators at the following discussion: https://www.geni.com/discussions/178003

California
1 review
68 helpful votes
Follow David R.
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Geni.com is very adept at privacy violating, and sends out tons of spam...

I will NOT be fixing any errors, nor will I be approving any merges any more...
I will just be standing by and watching 43 years of Genealogy research just fall apart, because Geni says they own my tree now, and allow anyone (except myself) to edit (or worse, delete) my data...

I feel completely violated by Geni, especially when I get 400 emails in the last 3 years that say "A Geni profile you manage has been deleted"... no permission request from the deleter, just a deletion... Including my son getting deleted by someone who lives in India, and has no conceivable relationship to me going back thousands of years... And a cousin deleting 37 names because he was angry that I posted maiden names of DEAD females...

Also, I NEVER asked, (nor gave permission) to be merged into the Giant tree...
(I DON'T care... and don't need to know if I am related to Jesus by a convoluted path of 200 marriages...)

One of their curators plagiarized my entire tree...
Another of your volunteer curators (who has a shill review on this site) has told me to "just deal with it" and that it's "all part of collaboration"...

The physical address listed for Geni is a Private P. O. Box, I know, I live not far from that address... also, beware of "shill" reviews on this site...

Thanks Geni.com, for ruining a 43 year long hobby...

Date of experience: October 9, 2015
Nevada
1 review
30 helpful votes
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This website uses deceptive practice to get you to enter information. They then attempt to wrest control of the information from you. If you complain as i di, they suspend your account, and then use your own account to delete the complaints you made, thus giving the appearance you yourself deleted them, as if they were resolved. They then refuse to return or delete any information you have added such as personal family photos, and documents, and give your account to one of their stooges who now controls not only all the branches of the tree you may have laboriously added, but also your private and personal information. Beware of this outift! I received a request to merge, complained about its deceptive nature, one day later exactly not only had my account suspended as retaliation for complaining, but my account is now being used by someone i don't know to manage private family material. These people are the worst sort, avoid them at all costs and by all means google them before you join.

Date of experience: October 28, 2010
GB
1 review
45 helpful votes
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My Tree was stolen
July 3, 2017

MY TREE WAS ALSO STOLEN WITHOUT ASKING. And how I found out was through === ALL other sites sending me ALL of my pictures that only I had even pictures of my 2 brothers that died in the 30's and telling me that they had a match. I had been doing my tree for over 15 yrs. And it cost me a fortune and without asking they got all of my information for nothing. It completely destroyed me and I have never been on the site since.

Date of experience: July 3, 2017
Australia
1 review
2 helpful votes
Follow M C.
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Geni does not answer communication unless you pay high fees. Since fees are high this is not an option.

Date of experience: May 16, 2022
Michael S. Geni Rep
over a year old

Hi MC, all users are able to create support tickets at help.geni.com although it's true our subscribers get first priority. We also have over 200 volunteer curators and many other power users who are happy to help you, if you want to post to the public discussion "Attention Curators, Please Assist" at https://www.geni.com/discussions/245980

Overview

Geni has a rating of 1.5 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Geni most frequently mention family tree, free trial and customer service. Geni ranks 50th among Genealogy sites.

service
15
value
14
shipping
5
returns
8
quality
16