website thubmnail of Geni

Geni

How would you rate Geni?
grey star
grey star
grey star
grey star
grey star
Denmark
1 review
32 helpful votes
Follow Sten F.
Unfollow Sten F.
Send Message
Share Review
Report Review

Too exepensive. They kidnap the data of millions of people to make a profit, who will pay 120 dollars for a view of the family tree each year. Stay away people.

Date of experience: July 26, 2017
New York
1 review
42 helpful votes
Follow bridgette p.
Unfollow bridgette p.
Send Message
Share Review
Report Review

STAY AWAY!
January 3, 2018

A Geni user stole my PRIVATE info from a private email correspondence I had with him I NEVER gave him permission to share that info with ANYONE! He used all of it and put it on his GENI page. This man is not related to my family.the info I gave him could NOT be found on a website ANYWHERE, until this shady man stole it!
Geni was notified that this compromises my familys safety, to date several months later, they have done NOTHING to rectify this!
STAY AWAY FROM GENI AND MYHERITAGE! SHADY COMPANY, THAT DOESNT GIVE A DAMN ABOUT YOUR PRIVACY!

Date of experience: January 3, 2018
Maryland
1 review
35 helpful votes
Follow nunya b.
Unfollow nunya b.
Send Message
Share Review
Report Review

The information published on this site is wrong and suspected of participating in SCAMS that targets SENIOR CITIZENS. Attempts to contact the web admin were impossible.

Date of experience: December 4, 2014
Canada
1 review
32 helpful votes
Follow mart b.
Unfollow mart b.
Send Message
Share Review
Report Review

I am baned from geni.com cant participate in discution cant send receive messages

And all of from the best of some volonteer curator. Custosmer service ist help at all so dont wasted your precious time if you got reported

RHngative blue blood french canadian noble family are not welcome on geni. The only purpose of this site is conect ppl that dont have family ancestry... its a park ride for skyzophrenia enjoy GENI.COM a place you can enjoy Boer descent and bastardry and fictious genealogy and mormon hiding in jewish oligarchy
God is on geni lolll

Date of experience: August 24, 2016
Oregon
1 review
51 helpful votes
Follow Evelyn A.
Unfollow Evelyn A.
Send Message
Share Review
Report Review

Don't sign up with Geni!
November 28, 2015

When I first joined Geni it was a great online family tree management tool. But then they either sold to or merged with MyHeritage. Even tho I paid what to me was lot of money to be a Geni Pro Customer, I find it's now only a collection tank of your and my family research which THEY now capitalize on by charging us extra fees to use one another's info! Yes, I can do research through Geni... but then to view the info (yours) they say is there, I need to sign up and pay a second hefty fee to MyHeritage to view it! If I do as they want, I'm then paying more than twice what other similar online family tree services charge! Sad to say I now see Geni as a costly "hook" (which WE ironically pay to be hooked on) so they can reel us in to MyHeritage and be charged again (the same amount too) for a service we already paid for!

Even tho I enjoy access to their World Tree, I cannot afford both accounts to do research I'm already entitled access to through one. Because I consider what they're doing is a form of usury... I regret I will NOT be continuing with GENI and will pay my fees to another service... and it WON'T be MyHeritage!.

By the way... if you're serious about being part of a world tree, AND ABLE TO FREELY RESOURCE ITS INFORMATION, you might want to look into wikitree.com. They're building a FREE world tree. It's nothing fancy... but at least you're able to research AND freely share info.

Good luck! I wish you well in building your family tree and research info.

Date of experience: November 28, 2015
Canada
2 reviews
21 helpful votes
Follow Arcadio D.
Unfollow Arcadio D.
Send Message
Share Review
Report Review

GOOD FOR NOTHING.
April 9, 2018

Have never see such a bad website in all of the years I have been using the web. Terreble set up, can do anything right with it.

Date of experience: April 9, 2018
Australia
1 review
13 helpful votes
Follow Sandra K.
Unfollow Sandra K.
Send Message
Share Review
Report Review

Free Trial
May 12, 2019

Am unable to cancel my so called free trial. Keep telling me to click on "Make Changes to Your Geni Pro Subscription" but there is no button!

Date of experience: May 12, 2019
Michael S. Geni Rep
over a year old

Sandra, it's possible you're not actually on the Free Trial, then. (The Geni "Basic" account is completely free). Please email subscriptions@geni.com and we'll be sure to take care of this for you.

Oregon
1 review
6 helpful votes
Follow Melissa B.
Unfollow Melissa B.
Send Message
Share Review
Report Review

Geni, be wary
February 8, 2022

After being on board with them and thinking everything was going great for six years they end up taking away the privacy of my accounts, lock up my photo editor, and start re-writing the bios of my 3rd and 4th great grandparents essentially locking me out as a pro Geni customer. Things get worse after I attempt to get help, and end with violations of my family privacy, not allowing me to post family photos or depictions, or licenced photos, ugly accusations and interrogation sessions about my family and locking up my family line from me. Interrogation is not collaboration and Geni allows curators to walk all over the customers while also being their customer service, also they all side together on issues and leave your family out in the cold once they take over your families line. Be wary, the customer and family do not come first there once they do their "take over," it is essentially best overall to keep your own family tree in case you come into contact with one of their Nazi collaborators who essentially can do whatever they want without good reason to your once private profiles, and they could care less if you are a paying customer or not, going against their own rules by locking up profiles and family photo editor functions. One of the managers is very controlling and he lies out the roof of his mouth, I believe his name is Michael, especially be wary of him, he doesn't know how to tell the whole truth and doesn't mind his own business as far as your family is concerned. In Geni's rules it states that as a paying customer you can use any family photo that you want and you have can post unlimited ones for your family lineage, they took down my family photos although they were licensed art and then after taking away my paid for functions and freedoms, proceeded to harass me. No self-respecting person would or could put up with that level of contempt or control that should be called "forced collaboration because if you do not answer all their interrogations, they then have the power to destroy your families profile" (this all coming from people who are amateurs and can't even source their own trees have zero business regulating mine) Why would I want to be part of such a mockery when my line is already fully sourced by certified geneologists? In my case, the definition of Nazi fits the bill to my experience. They did things to me without notifying me, and in the end, they enjoy antagonizing the customer by saying "geni is not for you, whoever treats their paying customers like that? The customer should be given the benefit of the doubt at all times and family should be respected but I did not see that happening at all. Michael is a piece of work and has no clue how to be a manager in the real world.

Date of experience: February 8, 2022
Michael S. Geni Rep
over a year old

Melissa, you uploaded an image of your mother's face photoshopped onto a classical painting, and then set it as the profile photo of someone born in 1794. You lashed out at our curators, calling them Nazis for enforcing genealogical standards. Geni is not the place for you.

Washington
1 review
37 helpful votes
Follow Dan S.
Unfollow Dan S.
Send Message
Share Review
Report Review

BEWARE!
August 9, 2013

BEWARE!
The "2 week free trial" of Geni Pro is actually only 13 days. You will be charged on the 14th day at 12:01am.

Date of experience: August 9, 2013
California
1 review
31 helpful votes
Follow SA M.
Unfollow SA M.
Send Message
Share Review
Report Review

I first joined geni.com with a Pro membership paid monthly but they charged for a full year up front. After much complaining, they agreed to 3 months which is the length of time I wanted to use it as a trial. This was in 2011. I'll try to keep this simple.
PROS
-Great help as far as interacting with other family researchers and references to other web sites for documents.
-If you hit a block, you can see what others have but DO NOT add to your tree until you've checked the source! It was helpful to me when the family moved and someone else had the name of the city and country of where they came from. I searched that city and found some documents.
CONS
-No quality control. NONE! You can put whatever you want on that tree. Someone else had entered a family member's information incorrectly and when I brought it to their attention they were reluctant to change it. I told them that I knew this person in life and even had documents. They didn't want to see documents. After much discussion and e-mailing that person's moderator, they changed it (but I could have been lying; they didn't check)
-When I joined, you could not upload trees in any format (such as gedcom). I had to enter each person individually.
-Not user friendly. Difficult to navigate.
-Married women appear with their married name with maiden name in parenthesis. This was a bit confusing and different than most genealogy programs.
-If you try to delete information, it pops right back. When I asked about this I was told "a distant relative put that information up after I took it down." The moderator name was listed and when I followed their line, they were not related.
The moderator of a person on the tree is first person to add it. I may be more closely related but the first one to enter has complete control. If 2 people should be merged, it is up to the moderator to determine what information stays attached to that person or what is deleted.
I have discontinued my paid membership but stay on their e-mail list just so I can see what they have on my family.
If you see their advertising, the focus is on creating the largest tree, not the most accurate. Sad because the concept is good.

Date of experience: July 7, 2013
Canada
1 review
26 helpful votes
Follow Le T.
Unfollow Le T.
Send Message
Share Review
Report Review

Honestly, f**k Geni. I'm not even bothered about being polite because i'm mad. Suck on that. (I don't want my review removed so i'm gonna have to censor myself *******@sitejabber PLEASE don't remove my review i need to vent somewhere).

I started building my family tree on Geni a few weeks ago and since then i've been putting many, many hours and a LOT of bloody work into my family tree. I added I would say an odd 300 ancestors in those past weeks. It was a LOT of work. A whole gdamm lot. Then, a day or two after i'm (mostly) finished and i'm admiring my tree that I made on my own, some random lady who i have no bloody idea who she is contacts me and tells me that she modified my tree and that she edited it. What the f***? I blocked her but the damage is done and even after i blocked and reported her, she STILLS messes around in my tree! Like bih tf! I'm so f mad like I know there is a more polite and calm way of describing this but i'm too pissed to be polite sorry.

So long story short, my whole tree, that took me weeks to build, with sweat and almost tears, was messed up overnight by some random af woman. Now when i look at my tree a whole 300 years ish is missing as well as many, MANY ancestors, and instead, their siblings are in there. Like i'm interested in only my direct ancestors, not their siblings or second spouses, yet geni think i effing do. At NO point did Geni or this random woman ask me for my permission for them to modify my tree. They said that it's for the ~global tree~ um no i'm doing this for myself. It's MY tree. I am the one who worked hard on it. I didn't make it to share with random strangers. I should have done it on paper instead but there are so many people to write down that i'm discouraged from doing it. So i guess all my work went down the drain.

So if you wanted to make your own tree on Geni, DONT DO IT SIS. Because some random dude miles away from you is gonna rearrange it and you will be PISSED. Ugh rant over. But even in a calm state of mind my point still stands. Don't build your tree on geni.

Date of experience: May 9, 2019
Michael S. Geni Rep
over a year old

Geni is a single, shared, collaborative tree where the goal is to combine all of our users family trees into a single tree of the world. If you build a tree on Geni expecting it to only contain the profiles you add, you are going to be disappointed.

Kansas
1 review
39 helpful votes
Follow Stay A.
Unfollow Stay A.
Send Message
Share Review
Report Review

Stay away from this site! I agree with all of the negative comments about this site and have had the same experiences!

Date of experience: August 4, 2014
Indiana
1 review
21 helpful votes
Follow Genealogy E.
Unfollow Genealogy E.
Send Message
Share Review
Report Review

Entered info that did not present accurately. Tried to undo. You CANNOT. Tried to make contact with geni, you CANNOT.

Date of experience: January 1, 2019
Michael S. Geni Rep
over a year old

Hi Genealogy E, of course you can edit information that is entered incorrectly. I recommend you ask for help from our volunteer curators at the following discussion: https://www.geni.com/discussions/178003

Massachusetts
1 review
48 helpful votes
Follow NativeGirl P.
Unfollow NativeGirl P.
Send Message
Share Review
Report Review

I am not a member of Geni, and given the huge volume of complaints about this co., I am very pleased not to have joined. For one thing, I would never join anything which does not provide its members (aka customers) with any contact info. No phone #, no email address. That is very suspicious right out of the box - and must be extremely frustrating after you run into a problem and have no way to address it.

I had never heard of Geni.com until today, when I googled a man who is a public figure, and who I know to be alive. In the list of google leads there was one for Geni.com.
I opened it, thinking I might find the piece of info for which I was looking - his exact birthdate. What I found was a short page saying he is dead (he's not), and that his birth date was somewhere between 1915 and 1975. Really? That's a 60 year window! I don't know the day and month of his birthday, but I do know that as of February 2015 he was 69 - so his birth YEAR was either 1946 or 1945. That's a much smaller window than the 60 year range the Geni.com page gives for his birth.
And it said he was dead but that the date of his death is unknown. Probably because he's alive!

This man is Charlie Soap, the widower of Wilma Mankiller, who was the Chief of the Cherokee Nation. She passed away in 2010 from cancer, and her husband is now campaigning to become chief. And by NOW I mean there are new posts today on the Facebook page supporting his election - 'the friends of Charlie Soap'. The election is on June 27,2015 - just 12 days from now.

I know the Geni page was for him and not someone else named Charlie Soap, because it says he was the husband of Wilma Mankiller. She was well known enough for President Obama to speak about her when she died. There is also a Wikipedia page with her entire history, including birth and death dates. She was a public figure. HER HUSBAND IS A PUBLIC FIGURE - so it is not difficult to find accurate information about him. And for the record, he is 69 y/o and appears to be in excellent health. Geni.com's page stating that he is dead is so inaccurate as to be ridiculous.
Does anyone at Geni.com do ANY fact checking? Maybe you need to start!
It seems like putting such inaccurate info out there about a man who is running for the most powerful position in the Cherokee Nation (or about anyone, for that matter) could get your company into legal difficulties.
At the very least, correct that page. And I would like to suggest you send Mr. Soap a personal apology - for 'killing him off' while he's still very much alive. I also suggest that all information should be verified before being printed - about anyone.

Date of experience: June 15, 2015
Virginia
1 review
36 helpful votes
Follow Scott W.
Unfollow Scott W.
Send Message
Share Review
Report Review

Do Not Use!
February 22, 2015

The information is not accurate. Most of the family trees have no sources or true documentation.

Date of experience: February 22, 2015
Arizona
1 review
22 helpful votes
Follow Christopher S.
Unfollow Christopher S.
Send Message
Share Review
Report Review

One day i check and i am related to someone famous, the next day, its through marriage only. This is happening more and more. THIS SITE IS CRAP!

Date of experience: July 11, 2018
Netherlands
2 reviews
33 helpful votes
Follow Theo R.
Unfollow Theo R.
Send Message
Share Review
Report Review

Geni doesn't accept any critical comment about the site, the customer-service or the management. Geni has in that regard the mentality of North Korea! Every free user, paying user and even any curator who publishes negative comments will be suspended and indefinitely blocked from working on Geni!

Geni is a site for hints and pointers, but not usable as a base for the results of your own research!
If you want to use Geni you have to keep your research results on your own computer's hard-disk and copy between it and Geni, that's the only way to keep your results in good condition, because on Geni you're never sure that other users will not change, delete or ruin your data!
Every day thousands of users add incorrect information and relations, after being sent daily hints with profiles and trees from MyHeritage. Any madman can make his own tree on MyHeritage and many do, unfortunately are there many people who fantasize ancestors to look important and all this $#*! Is copied to Geni!

There are no instructions on how to work on the site, even the curators who work voluntarily to improve Geni don't know how everything works.
Geni for a long time suffered from very bad management and customer service for basic users. Now there is a new CEO, who is an excellent software engineer, but lacking competent support he isn't able to improve the Geni site in line with the quality of other genealogy sites. Customer service generally is now worse than it ever was.
As free basic user there are too many limitations and too many pop ups with requests to upgrade to become a paying user.
The search tool is very weak and is annoying with continuous request pop-ups to upgrade, it is easier to search via Google with adding "site: Geni.com" than to search as a Geni user!
For a collaboration site there are too many private limitations and too many duplicates making it very difficult and annoying working when at every step you have a pop up extorting you to upgrade to paying membership.

Biggest Pro's: More than 70,000,000 by blood-relation or marriage with another connected profiles, dynamic tree-view, some kind of a relation-path/lineage counting, multilingual, social and research forum for users, project-collaboration.
Biggest Con: Unreliable profiles, missing or wrong sources for the data and relations, easy vandalism that can ruin your inputs, poor software for projects editing, poor search-engine, bad profile displays, no gedcom uploads, limited and bad gedcom downloads.

Date of experience: August 31, 2013

Overview

Geni has a rating of 1.5 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Geni most frequently mention family tree, free trial and customer service. Geni ranks 50th among Genealogy sites.

service
15
value
14
shipping
5
returns
8
quality
16