Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 11th among Electronics sites.
Those who write the problem will not answer the mail.
I am sending mail 5 times in 10 days.
Be careful.
Hello there,
When I try to reach them about the 2 pieces box xiaomi 6 I bought, they get an automatic message telling me they are on vacation.
There are no phones out of the boxes, have I been deceived?
These people not replying to PayPal for return. Are these other reviews are fake? I am still waiting answer from them.
They sell not working garbage products and refuse to pay money back. Beware! Do not buy from them! Wasting of money!
Had fully paid and after one week they wanted the same amount of money again or they will cancel the order.
Dear Mark
We sincerely apologize for the inconvenience that your order has caused.
Due to technical difficulties caused by incorrect currency conversion, we will issue the refund immediately.
Kindly contact us via email in case you will need any further information.
Best Regards
Geekbuying.com
I purchased a fitness tracker watch on this website. First, they refused to accept my payment unless I sent them photos of my passport and the front and back of my credit card. This is obviously a huge red flag for financial scammers. I refused, and they said they would accept my payment if I left them a false positive review online. Again, I refused, and they sent it anyway. When it arrived, although the envelope did not appear damaged, the watch was broken and unusable. It was likely sent out like this, so quality control is severely lacking at Geekbuying. I took a photo and reported it immediately to Geekbuying, requesting a refund, as their return policy clearly states "1. Please immediately send some images about package and defective items to our service people. 2. After confirmation, we will resend you a new replacement or give you a total refund.". Geekbuying refused, telling me to have it repaired with my own money at a local shop. When I said that was unacceptable, they offered a $10 refund (the watch cost $39.99, plus $7.54 for shipping) if I paid to send it back to their warehouse (which, given international shipping, would cost more than $10). This is despite the fact that their return policy clearly states "GeekBuying will be in charge of the returning Shipping fee if it is the DOA item, and after we receive the returned package we will send out the new replacement by our expense or refund you." This was the worst online buying experience of my life, and I would caution everyone else to avoid these scammers! Buy from a trusted seller like Amazon or ebay that protects buyers from scams like this.
I ordered the xiaomi not 2. The seller told me that its out of stock. Canceled the order and received a full refund after a few days. Good service.
I was charged the amount without stock and they didn't advice me until I asked, but the customer service was excellent, hence my four stars.
I have been doing business with them for a very long period. Until now they have never failed me, I trust them and their services.
Highly recommended, I have a problem and he/she resolves it very fastly. I thank Geegkbuying for their service payment.
I sent them an email because I was afraid they would delay sending... and they quickly forwarded the post code.
Placed order in March 2020 and it has never been received in June 2020. Please be aware of this company
Dear Summit M.,
We are sorry for the inconvenience.
Please send us your order number so that we can check more details and resolve the issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Fast and good service in case of cancellation. A few mails with some clarification did it within a few days
I ordered a phone and later changed changed my mind. I got refunded without struggle.
#I'm impressed with the service.
Horrible company. Sold me a defective drone for $243 and refused to compensate me for my loss. Buyer beware! Buy AMERICAN. China SUCKS.
Dear Jude S.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Bought some tv boxes... good service & quickly solved any glitches which did arise. But solved it fast... good prompt delivery & traceable... nice!
I´m a big fan of Xiaomi smart devices and Geekbuying is a "must". Fast deliveries to Spain and a customer service that takes care.
I asked to cancel my purchase and they promptly assist me. They reply me in the best way how to do. That's what counts!
I ordered a wrong product, the service of payment helped me, immediately cancelled my order and provide me a full refund.
Good customer service!
They listened to me very well and answered all my doubts. I bought what I wanted for a very good price, I'm very satisfied.
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear customer.
We apologize for the inconvenience that caused to you.
For your problem, could you please kindly tell us your order number? We will inform our service representative contact you and then offer the satisfied solution for you.
Please do not worry, we are always here to help you out.
Wish you have a nice day!