Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 11th among Electronics sites.
After receiving a notification that my SD card was no longer available, the customer support oriented me to several that satisfied me
I purchased the item by mistake.
The support team quickly and kindly responded to my cancellation application.
I appreciate it, thank you.
These guys have a very good customer service.
They reply very fast and are very friendly.
Looking forward to the next purchase.
Great customer service! Easy to reach the support team and receive response from them timely. Looking forward to see the item arrival.
Bought some iPhone cables with them, quality is great. Shipping is fast and price is affordable! Quite good supplier, will come again!
I bought a cellphone, with no problems! Thanks Geekbuying you are the best chinese company! I will buy more products from you
I have nothing to say about customer service the response is very fast and they respond quickly to your requests very good customer service.
Pre-ordered an Elephone P7000 with confirmation that they would have enough stock and would ship one as soon as it was officially released - after waiting a month without ANY indication of the phone being shipped, I contacted them.
Obviously, since this is a chinese company, the person who responded was someone who could barely speak English, but at the very least understood what I was asking.
The after sales support explained to me the phone was out of stock and I would have to wait 2 weeks before they could ship one to me. You know, after confirming on the page they would ship one on release.
Honestly, this was starting to become annoying.
So I wait the 2 weeks and receive shipping confirmation. Two packages were sent (note I ordered a case to go with the phone), one to my country (ireland), and one listed as Iran.
Yes, IRAN.
After some complaining, the sales support confirmed it was in fact shipped to Ireland and not Iran, despite receiving the case within 2 weeks and not hearing a thing from the phone.
About a month later, I received a package which lo-and-behold happened to be my phone.
I would like to point out I had ordered it 3 months prior.
However, by the time it had arrived I already had begun a PayPal refund and had basically received it along with the phone.
After consulting with a few friends, I decided - after genuinely considering not giving them anything for the awful service - to give them back the money I received from the refund.
I honestly regret it.
The phone came with multiple defects including irregular pressure points on the screen (discoloration if pressed down on too hard) and what I can only assume to be a spec of dust stuck under the gorilla glass for the screen. This is especially noticeable on the highest brightness setting on a white background, and can be immensely irritating.
At this point I refuse to send it back because I'm afraid the next one will actually go to Iran, and because I don't and can't wait another 2 months for a phone in proper condition.
TL; DR
Find a better website
The correspondence was polite and I could trade with confidence.
This time we canceled the order due to circumstances, but it was quick response.
I purshased a WI-FI smart socket,
I really appreciated the customer service they are very good at listening to.
I recommend them.
Thank you.
Very easy to navigate the geekbuying website
Very satisfied with the products offered by the site.
Very satisfied with the quality of the electronics
Amazing service, The Lady Jennifer was very friendly and very professional.
Nice communication as well.
I found my item by simple search, and i was happy to see that they deliver to middle East also. And there customer service very helpful.
I had trouble with the mobile phone I purchased and there customer service and after sale team were very helpful in helping me resolve the issue.
Professional customer service, always respond to any questions and problem, the best that I found, they refund me
Very fast shippment even though, the gift where from china, very great person to help with evrrything. And they had holiday
Very good service. Big like Thanks.
I will buy again from this shop.
Fast and very good Store.
Lovely day,
Nissan.
Excellent, I made a mistake and ordered too many, staff reimbursed me full amount and were incredibly nice, and very honest.
I ordered a wrong product, the service immediately cancelled my order and provide me a full refund.
Good customer service
Thanks
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Manuel G.,
We are glad that you are satisfied with our customer service.
Welcome to come back and shop with us again soon.
Best Regards,
Geekbuying.com