Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 9th among Electronics sites.
They will take 10-15 days to ship out your order, Big chance that it will be the wrong item. The wrong item you recieve is always cheaper then what you pay for, Sometimes you will get a partial refund and pay for the item you did not order.
To get a refund you will have ship out the product back to them and pay for any shipping damage that might occur. This will take over a month
I had ordered a cellphone, but unfortunately he was temporarily sold out. I was quickly informed, and we have thought about another solution. I regrettably canceled my order, and I quickly got my money back. Until next time. Greetz, Marco from the Netherlands
Before you buy something from them and even when you order, they are kind and everything is fine. But if you have any problem after your order, then forget about it, they are located in China and are not liabe for anything. They even threat their customer when you report any problem after your order.
Wanted to buy another jjrcx11p drone because my daredevil ways finally got the best of the first one. But that is one tough drone. Ordered the first one thru Y5Daddy. Took over a month to get to me, was the wrong drone, (but of equal value) and no carry case. They said they would send and didn't but still with some of the scary stories of Chinese websites I thought I came out pretty good. Now I needed another one and back to scary reviews. Crossed my fingers and picked geekbuying. Ordered it at the best price I'd seen on Wednesday and the next Wednesday it was delivered to my front porch. I was shocked. It was in excellent condition and everything was in there. I'd give 10 stars if I could. All that worrying for nothing.
I bought a smartphone that it was problematic. After I made these people understand that it was faulty, they asked me to send it back in order to get a refund.
Yes this took many many weeks, but I got my money back and even the shipping cost.
This is not the first time I buy from geekbuying but it was the first time I needed help and I got it (consider that I contacted the company of the problematic device (Bluboo) and they didn't even respond to my email)
Excellent after sale service and a very trustful online seller. I ordered an IP camera (Order # *******) but it didn't work. I contacted the after sale service and they offered me a refund. The refund was processed quickly and I was very satisfied with the service. Highly recommended Geekbuying.com for any online purchase.
I already bought many times and many items in Geekbuying.com and everything was perfect, they have the best prices in gadgets and smartphones, the customer service are friendly and effective, I recommend 100% this online store
I had an issue with a Tronsmart charger that I purchased from them. Emailed them my concerns and they responded promptly and processed a refund. If you're having issues with products that you've purchased from them, do not hesitate to contact them.
They are there to help.
1. Easy shipping
2. Fast shipping
3. Great customer service
I purchased a Xiaomi Mi A1 phone. The delivery of the phone was shipped out on time. Will i was waiting for the phone the customer service was very quick to respond to my question and email.
The ability to talk using messenger is just great.
I received the phone a few days before the scheduled time and it is great.
Thanks for everything
Lior. W
They charge you extra fees for fast shipping and you received your item 3 weeks laters.
They pretend to shipped the item to a wrong address in China to take longer to get to you and no refund.
Never Again
I used a wrong coupon code for buying a tronsmart mega bluetooth speaker. After the payment was done, I contacted the customer support of geekbuying for cancelling this order and and a refund. This went very fast. Thank you for the fast follow-up of this case!
Scam, avoid. I recently purchased a phone from them, it arrived 1 month later, through another mail company that i didn't chose in the first place.
The phone arrived in pierced box, dirty screen (even without the plastic protector) and with a broken lens.
They do not reply to my emails and there is nobody I can contact on the phone.
There are plenty of other companies from HK and China you can import good from, and this is definitely not one of them.
I insist, DO NOT BUY FROM THEM!
I bought a few times from geekbuying.com, and it was a very good experience overall. You can choose from a variety of electronic devices at a very good price. YOu have a lot of delivery options as well as payment methods. They have a excelent customer service. Advice: pay a little extra and get a registred shipping/airmail. It will be worth your investment.
I ordered a Smartphone and unfortunately did not see that it was just a preorder. As I need my new Smartphone as soon as possible I tried to cancel my order. I wrote 3 emails till now, the first one just a few hours after my order. On their Website they write that its possible to cancel orders in an early stage. The preorder is shipping in 10 days from now. I think that is the definition of an early stage. A reliable online shop would let me cancel my order no questions ask. At least a reply from their customer service would be nice. (Order Number #*******)
Edit: in the end cancellation was possible, response of costumer service was quite slow though.
On 15/9/2017 I ordered a Leeco le max 2 from Geekbuyıng. After about a month he came and worked normally. After twenty days, the fingerprint sensor did not work. After about 2 days the mobile did not open at all. I 'm overwhelmed for the store and send it to China on 23/11/2017, and then my suffering starts. In my emails they answer every 20 days, and they tell me different reasons that you are still making. I have opened a case to paypal but they have rejected it because they have been told they are still being repaired. They do it on purpose so we can avoid the paypal claim. 20 days ago they sent me a mail address to send the mobile. I give them the address and only my yesterday they say they want a google account to see it and repair it...! My mobile has it for over 4 months and the worst is that they are delayed in the mails (15-20 days a response). Do not buy from them, They are not professionals.
I ordered some smartphones and the problem is that, after i ordered them the tracking number came to me after 1 month. They shipped my item after 1 month.
And yet they still did not ship me 3 smartphones, although i paid for them in 30 January.
I have no answer from them
Tired of lies of the customer service? Angry that they refuse waranty or refund? Get only partial refund? Or they simply stopped to answer you?
Then join the CLASS ACTION aivable in your country!
More détails coming soon with procedure details for each country and link to the proper customers associations or lawyers
Dear nicolas M.,
We sincerely apologize for any inconvenience that had been caused.
Please let us know your order number so that we can check further details regarding your order issues.
Or kindly contact service_aftersale@geekbuying.com to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com
Brought a phone Dec 13th, which Geekbuying informed me they could no longer fulfill. Did not refund money had to be pursued through PayPal. Company did not respond to My or PayPal communication. 3 weeks to get money refunded via PayPal. Daughter without Xmas present as money not refunded till 31st Dec
This is the first time I have ordered on Geekbuying and I am fully satisfied and impressed. Thank you for the fast delivery and for the respectful and rapid support when your team emailed me. I am now a happy new user of a smartphone. Minor suggestion about the shipping: the smartphone was delivered in a large envelope, no case as expected, but the item wasn't broken.
As to the smartphone purchased, it fits the description and I am thrillled, unboxing has been fine so far, I think I will need time to adjust to Xiaomi smartphone, I used to have an IPhone. However, on Amazon.fr, it is much cheaper and I can't understand that even with the friendly coupon and the free shipment, it is still more expensive on Geekbuying, but the successful experience with your business is worth it. Finally, I should have ordered a smart case and a tempered glass, probably next time. I do look forward to more business with you Geekbuying. Thanks again. Best and kindest regards, Halima.
Purchased item was out of stock. I canceled the order, and they promised to refund. After a month, they have some bank problem and can not refund in my bank account, they asked for paypal account and refund the money after a day.
Answer: Hi Customer Maybe you could contact us here according your problem support_payment@geekbuying.com About payment failure, invalid coupon, duplicated orders, cancel orders, report error support_tracking@geekbuying.com About change address/shipping method, order status, tracking information, custom clearance support_aftersale@geekbuying.com About missing item, wrong item, defective item, item problems Best regards Geekbuying.com
Answer: Hi Robert Thanks for your question. Here we checked the parcel has been delivered to you, hope you can satisfied with it. Thank you. Geekbuying.com
Answer: Hi Customer, we check our colleague has arranged the refund for you already, whether you have received it or not For more information, please feel free to contact our colleague here with your order number:support_tracking@geekbuying.com Best regards Geekbuying.com
Answer: The "processing" could take a whole week. Shipment speed depends on DHL. Something in the range they are promising (3-5 days)
Answer: I would maybe start the ball rolling with Paypal. This is the thing, if no issues then they great, any issues and they are more than useless.
Answer: From my experience, they are. Here are some tips for ordering from GeekBuying safely: Only purchase products from GeekBuying's official website. Carefully read the product descriptions and reviews before making a purchase. Use a payment method that offers buyer protection, such as PayPal or a credit card. Be prepared for the possibility of long shipping times. Contact GeekBuying's customer service immediately if you have any problems with your order. If you are considering ordering from GeekBuying, I recommend that you do your research and weigh the risks and benefits carefully.
Answer: I would strongly suggest not buying from them. If you have any problems with the product, they will refuse to refund.
Answer: Yes, GeekBuying offers cash on delivery (COD) for orders to some countries. Here are the countries where COD is available: Saudi Arabia United Arab Emirates Kuwait Oman Qatar Bahrain If you are considering ordering from GeekBuying using COD, here are some things to keep in mind: COD orders are subject to a handling fee of $10. The maximum order amount for COD orders is $1,000. COD orders are typically processed and shipped within 2-3 business days. COD orders are delivered by DHL or FedEx. You will need to pay the full amount of the order to the delivery person upon delivery. If you are ordering from a country where COD is not available, you will need to pay for your order using another payment method, such as PayPal or a credit card.
Sorry for the inconvenience. Kindly let us know the order ID to check further details regarding your order. One of our customer service representatives will reach you via email shortly. Regards, GeekBuying