Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 9th among Electronics sites.
Dear Geekbuying.com Customer Service,
I had received my Tronsmart Speak yesterday. It was exactly the same as my order and its quality was quite excellent. I appreciated so much especially the quality of your service provided to me.
Thank you so much,
Seth Sayon
Found a pair of QCY T1 Pro earbuds at the cheapest rate, then the price reduced after my order for which they even gave me a partial refund. The customer support was excellent and shipped and delivered to India in two weeks.
I have a problem with my tablet (regular 1 month use of teclast T10) and the after sales service's terrible! They don't read your emails and ask you what you have allready sent... Two weeks of emails and no solution yet... Order from Spain and they want me to send it to China on my own expenses... My advice? Don't buy from them!
I purchased a Black view bv9500 rugged phone two days ago and had it shipped to the USA, paid $1.89 to ship and received it today. Very happy with the phone and. Very impressed with the very fast shipping to the US. I recommend them if your. Looking for a great price and very fast shipping to the US!
They are very soothing, never compensating, besides its a lengthy ordeal of getting the problem solved, probably our only savior is PAYPAL for losses. Theese people dont even bother to check the quality of items before they send and your instructions and notes will only find a dustbin.
I placed a wrong order and had to cancel it right after I ordered. I sent and e-mail to *******@geekbuying.com and they answered me the same day and arranged everything. Now I'll get a refund within 48h. I'm really happy with the quick help they provided
If you choose to buy from Geekbuying, know that you are rolling a dice! If your device malfunctions, their "warranty" is a joke and the biggest waste of time! I bought a laptop from Geekbuying and about a month later the SSD died. After two weeks of back and forth, Geekbuying told me that I should contact the seller of the SSD (which of course is GEEKBUYING!). Its clear to me that they just don't want to honor their own warranty, so my advice to anyone is to tread carefully and don't even consider the warranty in your decision to purchase. I'm going to end up replacing the SSD myself, which is ridiculous to be honest!
I ordered a viomi vacuum cleaner from them and after a few months we broke the charger by an accident. I wrote an email to the customer service because i couldnt order the charger seperately from anywhere. They immediately answered and sent me a new charger for FREE! I will choose them in the future as well!
I ordered an android TV box and it was shipped fast to the Netherlands, like in 2 weeks I received it and the biggest delay was from our local customs.
Unfortunately the TV box did not behave correctly, the customer service from geekbuying did an great job solving this problem.
The order arrived very quickly and to my full satisfaction. The goods were exactly according to the order and in excellent quality. Definitely and like to order again as soon as possible.
Kamil Ali Duppau
After my purchase, Grace contact me to comunicate me that they doesn't have stock of my product and offer me different options to solve this.
Finally I cancel a part of my order and Grace processed the refound very fast.
All perfect
Oscar
The client service allways excelent!
I had problems with an item that was not in stock and the customer service communicated immediately to assist me and make the changes, they offered me several options
When ordering, there was damage to the packaging and the item. On service_aftersale, responsiveness, friendliness, solving the problem and the speed of solving the problem, 5 stars out of 5 possible, although they deserve 10. My first order from them, but certainly not the last! I recommend Geeksbuying 100%! Good work! ;)
Dear Sebastijan H.,
We will continue to serve every valued customer enthusiastically.
Customers' satisfaction is our ultimate goal.
Best Regards
Geekbuying.com
As I received my long wished walkingpad R1 Pro, I was thrilled, which continued for about 8 days. Then suddenly I hear a load nice, and the walkingpad stopped working instantly!
It was devastating but not the real drama. This came after this with the service of geekbying.
On the same day of the (of the sudden breakdown) I wrote to the customer-service of geekbying. While I got fast replies (24h), I was then waiting to send a new walkingpad R1 Pro. One month later I got a visibly defect piece of electronic, no instruction to it, no information about the warranty after the manual repair and I even had to guess, that this belongs to the walkingpad R1 Pro and is coming form geekbying!
Me - directly documenting everything with photos and writing a straightforward e-mail about this all.
I have not been answered my questions, which is already another 8 weeks since.
So my sum-up is:
Lovely walking experience when the product is working and an entirely unhelpful customer-service overall!
Dear Cornelia A.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Scammers and liars! They take your money upfront and do not delivery the service which you paid for! Their costumer service is useless and they only tell you what you want to hear but in reality they just do not care! Worst online webshop ever!
Dear Andras S.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
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I bought the LeEco Le Max 2 phone on this website and it arrived quickly, surprising as shipping only cost a couple of euro. The charger for my phone wasn't working so I bought a new one and contacting Geek Buying to request a new charger. Instead, they apologised and refunded me for the cost of the charger I had to buy, which was fine with me. Overall I was happy with the site and will probably use it again
Purchased Teclast notebook was dead on arrival (keyboard work, lights on, but black screen). Nothing helps (bios unplug etc), fortunatelly it tooks only few days to clear situation with aftersale service. After we send back product, Geekbuying fully refund + reimburse $30 for extra expenses of shipping back. It was absolutely correct! Thank you again! I recommended strongly Geekbuying, especially for expensive items.
Nejlepší prodejce, rychlé dodání zboží za skvělé ceny. Rychlé reklamace v případě problému. Doporučuji.
I had exactly the same problem with MAI W. Perhaps is a regular trick of this company. They just get a tracking code but dont send something. And after this they try to not refund you with lies. Professional scammers.
Avoid them at any cost.
Tracking code: RF*******SG
Look here on my local post site that it never arrived:
http://elta.gr/en-us/personal/tracktrace.aspx
Answer: Hi Customer Maybe you could contact us here according your problem support_payment@geekbuying.com About payment failure, invalid coupon, duplicated orders, cancel orders, report error support_tracking@geekbuying.com About change address/shipping method, order status, tracking information, custom clearance support_aftersale@geekbuying.com About missing item, wrong item, defective item, item problems Best regards Geekbuying.com
Answer: Hi Robert Thanks for your question. Here we checked the parcel has been delivered to you, hope you can satisfied with it. Thank you. Geekbuying.com
Answer: Hi Customer, we check our colleague has arranged the refund for you already, whether you have received it or not For more information, please feel free to contact our colleague here with your order number:support_tracking@geekbuying.com Best regards Geekbuying.com
Answer: The "processing" could take a whole week. Shipment speed depends on DHL. Something in the range they are promising (3-5 days)
Answer: I would maybe start the ball rolling with Paypal. This is the thing, if no issues then they great, any issues and they are more than useless.
Answer: From my experience, they are. Here are some tips for ordering from GeekBuying safely: Only purchase products from GeekBuying's official website. Carefully read the product descriptions and reviews before making a purchase. Use a payment method that offers buyer protection, such as PayPal or a credit card. Be prepared for the possibility of long shipping times. Contact GeekBuying's customer service immediately if you have any problems with your order. If you are considering ordering from GeekBuying, I recommend that you do your research and weigh the risks and benefits carefully.
Answer: I would strongly suggest not buying from them. If you have any problems with the product, they will refuse to refund.
Answer: Yes, GeekBuying offers cash on delivery (COD) for orders to some countries. Here are the countries where COD is available: Saudi Arabia United Arab Emirates Kuwait Oman Qatar Bahrain If you are considering ordering from GeekBuying using COD, here are some things to keep in mind: COD orders are subject to a handling fee of $10. The maximum order amount for COD orders is $1,000. COD orders are typically processed and shipped within 2-3 business days. COD orders are delivered by DHL or FedEx. You will need to pay the full amount of the order to the delivery person upon delivery. If you are ordering from a country where COD is not available, you will need to pay for your order using another payment method, such as PayPal or a credit card.
Dear Zea R.,
Thanks so much for sharing your shopping experience on Geekbuying.com.
Customers' satisfaction is our ultimate goal. We will continue to serve every valued customer enthusiastically.
Welcome to revisit Geekbuying.com for all our latest offers.
Best Regards
Geekbuying.com