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Gear Elevation

How would you rate Gear Elevation?
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Virginia
1 review
0 helpful votes
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Reoccurring charges
February 18, 2024

I ordered a gift that was supposed to be delivered before the holidays. It arrived several weeks late. Come to find out, i was charged 2 times for a "membership" I did not authorize for $19.99 the past 2 months. I am in the process of trying to get a refund by disputing these bogus charges. Stay away from this company, It is a scam.

Date of experience: February 18, 2024
Gear E. Gear Elevation Rep
over a year old

Hi Cody! Thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373, and we will be more than happy to assist you further.

Washington
1 review
0 helpful votes
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Inspire uplift is a wonderful website
July 1, 2022
Updated review

Inspire uplift is a wonderful website with an extremely wide range of goods and great for gifts also they stock an extensive range of products at very competitive prices and they're customer service is also superb and your delivery updates are very helpful too from knowing that your orders been accepted to it being shipped and out for delivery I've bought from them many times and will keep on being a customer that's a happy customer too

Date of experience: June 30, 2022
Gear E. Gear Elevation Rep
over a year old

Thankyou for your very kind review, Leonel! We are happy to hear our customers feel taken care of every step of the process. If you have further questions or concerns, please reach out to us at support@gearelevation.com or call us at 888-353-8373.


Inspire uplift is a wonderful website
June 30, 2022
Previous review

Inspire uplift is a wonderful website with an extremely wide range of goods and great for gifts also they stock an extensive range of products at very competitive prices and they're customer service is also superb and your delivery updates are very helpful too from knowing that your orders been accepted to it being shipped and out for delivery I've bought from them many times and will keep on being a customer that's a happy customer too

Date of experience: June 30, 2022
Washington
1 review
0 helpful votes
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Gear Elevation is a wonderful website with an extremely wide range of goods and great for gifts also they stock an extensive range of products at very competitive prices and they're customer service is also superb and your delivery updates are very helpful too from knowing that your orders been accepted to it being shipped and out for delivery I've bought from them many times and will keep on being a customer that's a happy customer too

Date of experience: July 1, 2022
Gear E. Gear Elevation Rep
over a year old

Thank you for sharing your experience with us, Donald! We pride ourselves on timely communication, professionalism, and providing a detailed and accurate information about your order. If you have further questions or concerns, please reach out to us at support@gearelevation.com or call us at 888-353-8373.

Florida
1 review
1 helpful vote
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A TOTAL SHAM
December 30, 2022

This company is a total sham! It took a month to receive my order and then, when I tried to return it, they provided a false address so that the item was returned to me. Watch out for their offer of $5 off, or some similar deal, it comes with a monthly recurring $14.99 charge for who knows what? Their site contains only glowing reviews that I believe are bogus as non-affiliated sites all contain mostly disparaging reviews. Keep far away from these shysters unless you want months of headaches!

Date of experience: December 30, 2022
Washington
1 review
0 helpful votes
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Love my cushion.
July 18, 2022

Love my cushion. I got the brown fabric which is a lovely warm color. The cushion is comfy, well made, makes me sit up nice and tall and looks good on my chair. The clever fastener to fold for carrying is great. Delivery was a bit slow, but customer service was great. I definitely recommend this cushion and I have tried many kinds due to my injuries.

Date of experience: July 18, 2022
Gear E. Gear Elevation Rep
over a year old

Hey Maximiliano, we are so grateful for your kinds words. We really appreciate you sharing your experience with us. We'll strive to do better, especially with our shipping process. If you have questions or concerns about anything, feel free to email us at support@gearelevation.com or call at 888-353-8373.

Illinois
1 review
0 helpful votes
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Where is my hat?
February 19, 2024

The only emails I received from them are telling me of more products. They took my money. Every email requesting information gets the same form email back. $20USD might not be a lot for some but it is for me.

Date of experience: February 19, 2024
Gear E. Gear Elevation Rep
over a year old

Hi Ginette! We would like to apologize for any inconvenience caused. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at support@gearelevation.com, chat or call us at 888-353-8373, we look forward to resolving this matter for you soon!

California
1 review
1 helpful vote
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SCAM!
October 28, 2022

It's been over two weeks and all I've received is the liners - not the footbath or tub. The customer service is less than worthless. They tried to tell me they can't refund my money because it's shipped already but when I yelled at this dumb woman multiple times for the tracking number I found out that it hasn't shipped at all!

Date of experience: October 28, 2022
Ohio
2 reviews
5 helpful votes
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Total Scam company
October 3, 2023

I ordered a product that I actually did receive but months later I looked at my PayPal account and I see a charge for $19.99 that happened for many months. I researched it and found out this company has been charging me to be a "member". Chatted with them and they basically said sorry for your luck.

Date of experience: October 3, 2023
Gear E. Gear Elevation Rep
over a year old

Hello John! Thank for sharing your feedback, we appreciate your honesty and value your opinion. We would like to sincerely apologize for any inconvenience that this may have caused you. With regard to the issue you shared, a customer is being charge only if they opted to subscribed to the rewards program. For future reference, customer has a full authority to remove the gear rewards from the order if they don't wish to join. Option can be found at checkout page. Hope this helps! Should you have any questions about anything, please do not hesitate to contact our customer service helpline for further assistance.

Colorado
1 review
4 helpful votes
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Bad Service
June 18, 2021

I bought the foot bath and I got all that I ordered and then some. Paid with my credit card and nothing was said to me about joining a golden club, well they will charge you a monthly charge of 15.99 just to have it. So buyers beware they will charge your credit card or what ever you pay with and not tell you. I will never buy from this company again as it is a fraud! I gave them 1 star and that is to many.

Date of experience: June 18, 2021
Gear E. Gear Elevation Rep
over a year old

Hi Nancy! We sincerely apologize for the inconvenience. When you purchased IonPure foot detox, you checked a box indicating that you’d like to become a part of the exclusive Gold membership. If you decide that this isn’t for you, I understand. Your satisfaction is important to us and we want to make this right for you. Please send us an email at support@gearelevation.com and we will cancel the membership moving forward.

Pennsylvania
1 review
0 helpful votes
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Scam!
February 23, 2023

Don't use this company. They claim to be based in Arizona, but merchandise is shipped from China. They state they ship in 1-2 days; my order was shipped in 16 days. It arrived in 24 days. It did not work. They requested a picture, then a video. Said they'd send a replacement. Then they suggested the things to try that are not in the directions. Nothing worked! No replacement ever sent. No refund! AND, beware of the monthly "membership fee" that they claim you signed up for, even though you didn't. THIS COMPANY IS NOTHING BUT A SCAM!

Date of experience: February 23, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Mary, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We would like the opportunity to investigate your feedback further, please reach out to us at support@gearelevation.com or call us at 888-353-8373. We look forward to resolving this matter for you soon!

Ohio
1 review
1 helpful vote
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Do NOT ORDER
April 4, 2023

They say the company is located in Arizona but all the products are shipped from China. You will not receive your order (if you ever do) until at least three months post purchase with no updates.

They proclaim you get a free month of their membership with your purchase, this is a lie they instantly charge you for it.

You receive a monthly membership fee through your card. I couldn't even log into my account to cancel because it didn't exist.

If you order from here instantly cancel your card before the payment goes through. It's the best bet instead of trying to negotiate with the banks for your money back.

Date of experience: April 4, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Chandler! We appreciate you for leaving a feedback. We would like to say sorry for all the inconveniences, we would like the opportunity to investigate your feedback further. Please drop us a message at support@gearelevation.com or call us at 888-353-8373.

California
1 review
0 helpful votes
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Order a water proof canopy based upon a picture showing frame and canopy. Only received a canopy and no frame. Was told by customer service that they do not sell a frame. I was told I had to pay to return the product and based upon their website, If I don't get a refund in 90 days, i would be receiving one. No integrity, an DO NO order any product from Gear Elevation.

Date of experience: June 27, 2024
Gear E. Gear Elevation Rep
11 months ago

Hi Jo Ann, thank you for your feedback. We're very sorry to hear about your experience and apologize for any inconvenience caused. This is not the standard we aim to uphold. Please reach out to our customer support team at support@gearelevation.com, chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.

New York
2 reviews
4 helpful votes
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Damaged product
March 13, 2021

Company Gear Elevation If I could put a negative number I would I've been trying to get this product the ion detox tub for over a year started in March of 2020 they can't refund my money they or won't. I have 57 emails back and forth with this company The last transaction was to tell me that they can't refund the money The one before that was to tell me that the replacement has been lost. I would never purchase an item from this company they are incompetent and scammers as far as I'm concerned. Take your money someplace else

Date of experience: March 13, 2021
Gear E. Gear Elevation Rep
over a year old

Hi Renee! We sincerely apologize for the inconvenience. Your satisfaction is important to us an we want to make this right for you. We kindly ask that you send us an email with your order number at support@gearelevation.com or give us a call at 888 353-8373 so we can assist you better. Rest assured that we will do the best we can to rectify this issue quickly.

New Jersey
1 review
2 helpful votes
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It's a Trick
December 21, 2022

I thought I could charge my device for 6 hours then unplug it and turn power button on. Power button does not turn on unless you keep it plug. You can't walk around with it on because you can't charge it. The by too short to wrap around your belly. Oh they char you a monthly that they don't tell you until after tou purchase the device. So tell your bank and change your bank account number. They be lying. I hope God curse their business for lying to many customers who are upset with their service. God help us please.

Date of experience: December 21, 2022
Gear E. Gear Elevation Rep
over a year old

Hi Keisha, thank you for leaving a review! Your feedback help us get better. Your satisfaction is important to us and we want to make this right for you. In order to rectify this, kindly drop us message at support@gearelevation.com with detailed issue with the product, we would like also to request a video. About the $9.99 charged. This is for your Gear Elevation Rewards that you were subscribed to. When you purchased this item, you may have agreed to be a part of the exclusive Rewards program. Feel free to contact us and we'll make sure to address all your concerns.

Indonesia
1 review
1 helpful vote
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Well made a big mistake purchased Around $1100 and it's been 20 days these jungle monkeys didn't ship my order and stop responding to my emails, even i reach to their Instagram and commented on post they deleted my comments too.
Now i starts to wonder i Have to use another way to crash their entire webiste Server and disable their payment process account.

Date of experience: July 9, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Bable E. We appreciate you sharing your feedback with us. We’re truly sorry for your experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please reach out to us at support@gearelevation.com or call us at 888-353-8373 so we can look into this issue and hope to resolve it promptly and accurately.

Missouri
1 review
2 helpful votes
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Scam! Don't order!
December 5, 2023

Not only was I unsatisfied with the product I ordered but apparently I automatically signed up for some VIP membership that was NOT mentioned anywhere! I ordered what I thought was three witches as shown in the picture. It took weeks to receive and when I finally did receive it I was surprised to see it was only one witch. I emailed them and never received a response so I paid $35 for one! Since then I hasn't been charged $19.99 twice! I finally called and found out that when I ordered it signed me up for some BS membership. They refused to refund both so at the end of the day I paid $55 for one stupid witch! Awful company!

Date of experience: December 5, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Karen! Thank you for taking time to share with us your review and we sincerely apologize for the inconvenience that this issues have caused. We also apologize you have not received a response when you emailed us. Normally, we respond to emails in 24-48 hours. We would love to learn more about the specific issues you encountered. Please feel free to call us at 888-353-8373 or chat so we can resolve these issues accordingly.

California
2 reviews
56 helpful votes
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Gear Elevation is also know as Energy Commerce Elevation. We attempted to place an order for a foot bath. When we tried to pay, our card flagged the order as fraud and we refused to pay. The company placed the order anyways. They also put you an recurring membership without your knowledge. A week later the foot bath arrives. We tried to dispute the order and asked for a return label which they ignored. They are sneaky and deceptive. They charge you for stuff you don't order. They put you on a recurring membership without telling you. And when you ask them to pay for shipping back because they sent you something you didn't ask for, they ignore you completely. I let my credit card company know and cancelled that credit card. I can almost guarantee you if they had my credit card, they'd reactivate that recurring membership.

Date of experience: November 25, 2020
Gear E. Gear Elevation Rep
over a year old

Hi Imma, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We also apologize if we responded late on your feedback. We still love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to us at support@gearelevation.com or call us at 888-353-8373. We’ll work with you to resolve this issue.

Florida
2 reviews
2 helpful votes
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They Stole My Debit Card
January 28, 2024

This site is straight-up fraudulent. I made the mistake of using a debit card to purchase a product from their site, which turned out to be a Chinese piece of junk, and then they started submitting charges against my card a month later. When I confronted them about the fraudulent activity, they tried to pretend like they paid for some kind of phony service with recurring charges, lol. I filed a report with the FBI, FTC, and BBB. Don't give these thieves your credit card.

Date of experience: January 28, 2024
Gear E. Gear Elevation Rep
over a year old

Hi Dan! Thank you for sharing your honest feedback with us. We are truly sorry to hear about your less-than-satisfactory experience with our product/service. Please reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.

Georgia
3 reviews
3 helpful votes
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After waiting on my order for more than the estimated time they gave me they delivered my order to the wrong address. I called and emailed customer service so many times for this not to happen and the worst is that they confirmed that they changed the shipping address until I got a delivery confirmation from UPS and they delivered to the wrong address. I contact customer service and they say that before UPS Re-Deliver they need to do some investigation first. I am still waiting for my package to be delivered to me.
Sorry, but this will be the last time I order from you this company. I am so upset right now.

Date of experience: August 24, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Wilka! Thank you for your review. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at support@gearelevation.com or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.

Texas
1 review
0 helpful votes
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False policy
April 13, 2023

The guidelines stated quick shipping, the product was not shipped in this time frame and was shown as not shipped, I called to cancel my order since it advertises full refunds and they denied even though it hasn't been shipped

Date of experience: April 13, 2023
Gear E. Gear Elevation Rep
over a year old

Hi Maddison, thank you for leaving a feedback! We would like to apologize if you have not received an updated tracking information. We would like the opportunity to investigate your feedback further, kindly drop us a message at support@gearelevation.com or call us at 888-353-8373.

Overview

Gear Elevation has a rating of 2.7 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gear Elevation most frequently mention credit card, foot bath and tracking number. Gear Elevation ranks 2nd among Foot Care sites.

service
107
value
109
shipping
115
returns
102
quality
109
This company responds to reviews on average within 1 day