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Gear Elevation is also know as Energy Commerce Elevation. We attempted to place an order for a foot bath. When we tried to pay, our card flagged the order as fraud and we refused to pay. The company placed the order anyways. They also put you an recurring membership without your knowledge. A week later the foot bath arrives. We tried to dispute the order and asked for a return label which they ignored. They are sneaky and deceptive. They charge you for stuff you don't order. They put you on a recurring membership without telling you. And when you ask them to pay for shipping back because they sent you something you didn't ask for, they ignore you completely. I let my credit card company know and cancelled that credit card. I can almost guarantee you if they had my credit card, they'd reactivate that recurring membership.
They have no telephone. My acct was deactivated. Order never arrived. Chat does not work. Sent several emails and never received a response. They blame their incompetence on COVID. There website has all 5 star reviews which is impossible and a red flag. Wish I read these reviews before I placed my order. Now I know how they made their billions, by stealing money from customers. READ THE REVIEWS, then leave iHerb.
Dear Valued Customer,
We regret to hear of difficulties contacting us and we promise that we are not in the business of theft. There are millions of customers who shop with us every year. However, we would love to help you by looking into this matter further. However, we see you blocked out the order # which prevents us from looking into this incident and providing a quick investigation. May you please kindly provide that?
Also, we have high star ratings because we are a legitimate company which offers only the highest quality health products at the best prices to customers all around the world. We take great pride in knowing we are making a positive impact on the quality of life for millions of people.
We are sad to hear you had a poor experience with us and really do want to look into this matter further. We hope you reach out to us at appsupport@iherb.com and include the order # of concern.
We stand by waiting to help.
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Hi Imma, thanks for leaving a review! We would like to apologize if your experience at Gear Elevation didn’t quite match your expectations. We also apologize if we responded late on your feedback. We still love to catch up and we would like the opportunity to investigate your feedback further. Please reach out to us at support@gearelevation.com or call us at 888-353-8373. We’ll work with you to resolve this issue.