The "gold plating" on the dog chain has started peeling off after 3 uses. They refuse to issue a refund, but will offer 50% rebate on a "FAULTY PRODUCT". Don't waste your hard-earned dollars on this business...
This is a foreign company that steals from you. I bought an item that was a piece if junk. Tried to return it an ended up taking 50% back to to the outrageous cost of returning it and then found that they have been charging me $69.99 for a subscription fee that I never agreed to and they ae reusing to refund me.
Hi Kimberly! Thank you for sharing your experience. We're truly sorry for the frustration and disappointment this has caused you. That is not the experience we want for our customers.
Please know that our system only enrolls customers who explicitly opt in during checkout, with confirmation provided in the order email. However, we completely understand your concerns and acknowledge that there may have been an oversight.
We also regret that the return process was not ideal for you. We truly value your feedback and want to ensure this issues are properly addressed. Please reach out to our customer service team with your order number, we’ll review the situation and find a fair solution.
This company is scamming you in every way possible to steal your money. Unauthorized cc charges, doesn't ship items, no refunds, and more. Stay away and definitely don't give them any personal information. They 100% sell your data too as that can make them a few extra dollars. Greedy mother $#*!ers.
Hello John! Thank you for sharing your feedback. We are very for any inconvenience you have experienced with your order. We take all customer feedback seriously and would like to learn more about the issues you've encountered. Please rest assured that we are committed to resolving any concerns promptly and ensuring a positive experience moving forward.
Kindly contact our customer service team directly at support@gearelevation.com, via chat or call us at 888-353-8373, so that we can address all your concerns. Thank you for bringing this to our attention. We look forward to hearing from you and resolving this issues.
Horrendous company, with terrible customer service along with over priced,sub par products. Would not recommend to anyone! Go with any service other than this $#*! company. Would have used amazon or Walmart but it was a Christmas gift for my wife and we share an account. 2 months later it shows up and not at all what was advertised. Was ordered in November!
Hey Daniel! Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience this experience has caused. We are truly sorry that the product and service did not align with what you anticipated, especially for such an important occasion. We strive to deliver quality products and excellent customer service, and it’s clear we fell short this time. Your feedback is valuable, and we will use it to improve our processes. If you would like to discuss this further, please don’t hesitate to reach out to us directly, send this photo to our customer service team and we’ll make sure to provide you with options to resolve this issue to your satisfaction. Looking forward to speaking with you and resolving this matter promptly.
Just scammers, if you buy something on their webpage they, will subscribe you for 69 dollars without your consent.
Hi Денис К! Thank you for taking the time to share your experience. We’re truly sorry for any frustration this rewards program has caused. We strive to offer our customers full authority over their purchasing decisions, and the option to opt out of enrolling in our subscription service is always provided before completing an order. However, we recognize that there may have been an oversight in this instance, and for that, we sincerely apologize.
Please reach out to our customer service team with your order details, and we’d be happy to explain how the subscription works. If you decide this is not for you, we’ll assist you with the cancellation right away. We appreciate the opportunity to make things right.
I ordered a heater/defrost for my husband's truck 3 weeks ago, winter is almost over and it's not here, I got a tracking number that isn't even registered yet.
Hi Kendra! Thank you for bringing this matter to our attention and we sincerely apologize that you still have received your order. This is not the experience we aim for our customers, and we understand how frustrating and disappointing this must have been for you. Your feedback is incredibly valuable to us, and we take it seriously to ensure we improve our services.
We’d love the opportunity to look into this further and resolve the issue for you. Please get in touch with us directly so we can investigate and ensure you're taken care of. Thank you for giving us the opportunity to make things right. Looking forward to speaking with you!
I purchased a product from SP Gear Elevation months ago and subsequently had fraud on my CC and got a new one. Never used the new card anywhere and just got a fraud alert from my CC company. Everyone better be careful with company it is likely they have internal fraud going on
Hi Terry! Thank you for bringing this to our attention, and we’re very sorry to hear about the fraud you’ve experienced. We take these matters very seriously and understand the concern it causes. Please know that we have strict security measures in place to protect our customers’ information.
To help resolve this, we encourage you to reach out to our customer support team directly at support@gearelevation.com or 888 353-8373 so we can investigate this matter thoroughly and ensure everything is handled properly. We want to make sure that your experience with us is safe and secure.
Thank you for your understanding, and we look forward to resolving this for you.
I ordered over a $100 worth of items, not only did they not get it to me they also gave me vague answers when I called about where my package was. My package was apparently "in transit" for 2 weeks and when I ask where it was exactly they said it was in Chicago then send me a tracking link that says it is in Colorado. They would also say to just wait another week when I asked for a refund to the point I had to argue for a refund, even then they tried to make me wait another week and silently say "or 2". The company has no clue what they are doing and customer service just says whatever they can to get you to shut up and let it go.
Hi Miguel! Thank you for taking the time to share your experience with us. We deeply apologize for the frustration and inconvenience this situation has caused you. It’s unacceptable that you did not receive the service and clarity you deserve.
We understand how important it is to receive accurate and timely updates about your order, and we are truly sorry for the conflicting information you were given about the package location. This is not the experience we want for our customers, and we take your feedback seriously to improve our processes and communication.
If you haven’t received your refund yet, please reach out to us directly at support@gearelevation.com or 888 353-8373 with your order details, and we will ensure this is resolved promptly. If your refund has already been processed, we would still like to make things right by addressing any lingering concerns you have.
We are committed to learning from this incident to provide better service in the future. Your satisfaction is our priority, and we appreciate your patience as we work to improve.
This place is a scam. Ordered 2-3 weeks ahead of time for a Christmas gift and they came 2 weeks late. Then today they just charged me $80 for I have no idea what for but it wasn't a purchase that i authorized and not only that I called my bank and they're saying they locked it because of too many failed entries. Legit this place sucks and they're frauds save your money and your time
Hey Joe! Thank you for sharing your experience. We deeply apologize for the delay in receiving your order and fully understand the inconvenience it has caused. Please know that this delay is not typical of our service, and we are actively taking measures to address the issue and prevent it from occurring in the future.
Regarding the unexpected $80 charge, you may have opted to join in our Gear Elevation Rewards program during your purchase. This charge is associated with your subscription. We would be happy to discuss this service and its perks further with you. Kindly reach out to us with your order details, and we will assist you in addressing this matter, including helping you if you wish to cancel the subscription. We look forward to speaking with you and addressing all of your concerns to ensure a satisfactory resolution.
I ordered a very inexpensive item from them it took 15 days to get a shipping update when I finally got an update I noticed it was going to the wrong address I emailed the company they said there was nothing they could do I asked for a refund they denied me. So I had to go through PayPal to get a refund they told PayPal it was delivered but left out it was delivered to the wrong address. Next thing I know I have an unauthorized charge on my bank account from them now I have to wait for some investigation to get my money back. It was a horrible experience and I don't recommend them to anybody. When I wrote a review on their website of what happened they took it down
Hi Julie! Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. We take matters like these seriously, and it's disappointing to learn that your order was shipped to the wrong address. We apologize for the inconvenience caused by the delayed shipping update and the lack of resolution when you reached out.
Please note that we strive to provide timely service and address all concerns, but it seems that we fell short in this instance. We regret that we were unable to assist you adequately and that your review was removed. We will review the situation internally to prevent this from happening in the future.
We understand the importance of your funds and will continue to work with PayPal to resolve the issue as soon as possible. If you have any further concerns, please don't hesitate to contact us via email at support@gearelevation.com or call us at 888 353-8373, and we’ll do our best to help.
Again, we apologize for this experience and appreciate your understanding.
This is a total scam. I place an order on Dec 2 it took almost a month before I received it. Then 1 month later they charged my account $79.99 for some reward program that I never agreed to. I see where other customers are saying the exact same thing. I will never order from this business again. If this how they make their money this is a sad. Scam scam scam!
Hi Liza, thank your sharing your concerns with us! We sincerely apologize for the delay in delivering your order. This is an unusual delay for us, and we deeply regret any inconvenience it caused. Rest assured, we have taken precautionary steps to prevent similar issues moving forward.
We also deeply regret any frustration caused by the subscription charge. Transparency is very important to us, and it is always our intention to provide customers with the option to decline subscription services during checkout. Additionally, confirmation of enrollment is included in the order confirmation email, allowing customers to review and decide if the service is not suitable for them.
We understand your concerns and recognize there may have been an oversight in this instance. To address your specific concerns and work toward a resolution, kindly contact our customer support team at support@gearelevation.com, via chat, or by calling us at 888-353-8373.
Your feedback is important to us, and we are committed to resolving this matter to your satisfaction.
Ordered whole body and they don't work
Tried to get a answer and sent a video and still no response I wasted my money on something that doesn't work
Hi Jim! We're truly sorry to hear about your experience and understand your frustration. We take all feedback seriously, and we want to make things right for you. Could you please provide us with more details about your order and the issue you're facing? We’d love to assist you in resolving this as quickly as possible. Feel free to send us a message directly with your order information at support@gearelevation.com or 888 353-8373, and we’ll get on it immediately.
Thank you for your patience, and we look forward to making this right!
It is a SCAM. They brake the gdpr-law. If you buy anything there they will say you ordered a subscription for 79.99 a month. Be aware!
Hi Eugenia! Thank you for sharing your feedback. We are sorry to hear about your experience. Please know that we take concerns like yours very seriously. We would appreciate the opportunity to investigate this matter further and resolve any misunderstandings. Kindly reach out to us at support@gearelevation.com or call our customer support team at 888-353-8373. We are here to assist you and ensure a satisfactory resolution.
I ordered what was supposed to be a posable life size Halloween skeleton. I viewed pics taken by previous buyers. I received mine. It could fit in the palm of my hand. Yes I got fooled. Shame on me! I wanted to pose it in a chair on my front porch. Elevation! You should be sued for false advertisement. People don't ordered from this lying company.
Thank you, April, for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this has caused. We understand how misleading product expectations can be upsetting, especially when you had plans to display the item for Halloween. We’d love the opportunity to make this right for you. Please reach out to our customer service team so we can discuss possible solutions, or options to ensure your satisfaction. We look forward to speaking with you and resolving these concerns to your satisfaction.
Do not order from them. This is a complete scam. They sent me fake shoes that were way too expensive. I contacted customer service for them doing false advertisement, and a refund and I still have not heard back from them. Save yourself. Please do not get scammed by this website.
Hello, and thank you for sharing your experience. We’re truly sorry to hear that you received shoes that did not meet your expectations and for any delays in getting the support you need. We strive for complete customer satisfaction, so it’s disappointing that we fell short in this instance.
Please know that your feedback is taken seriously, and we’d like to make things right. If you’re still waiting on a response, could you please reach out to us directly with your order details via email at support@gearelevation.com or call us at 888 353-8373? We’ll prioritize your case to ensure that your concerns are addressed promptly, whether it’s regarding a refund, replacement, or any other issue you may need assistance with.
Thank you for your patience, and we hope to restore your confidence in us.
I am being charged $108 for subscription I didn't even sign up for.I brought some phone charges and that's it.
I can't even find a way to cancel.
What a bloody rip off.
I have cancelled my card and will go through my bank for recovery.
Hopefully this saved anyone else from being scammed
Hi Darren! We're really sorry to hear about your experience with the unexpected subscription charges. We completely understand how frustrating this situation must be, especially since you only intended to purchase phone chargers. We take these concerns seriously, and we’d love to assist you in resolving this. If you could provide your order details or reach out to us directly via email at support@gearelevation.com or call us at 888 353-8373, we’ll investigate the subscription issue right away. We’ll also make sure any unwanted charges are addressed and help with cancellation if it hasn't already been done.
Don't give them access to your money!
Do any business with this company you'll win a subscription and be charged 60 dollars for it!
Whether you like it or not.
Don't get involved with this company!
BEWARE!
Hi Barb, thank you for sharing your experience with us. Your feedback is important, and we take it very seriously. While we strive to provide our customers with options, including the ability to opt out of our subscription service before completing any purchase, we understand that there may have been an oversight in this instance, and for that, we are truly sorry.
We want to assure you that your Gear Elevation Rewards subscription has been canceled, and you will not incur any further charges. For future reference, we encourage our customers to decline enrollment in the rewards program at checkout or by removing it from their cart. We recommend reviewing all details prior to finalizing any order. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for being one of our valued customers. We hope to have the opportunity to serve you again in the future.
I honestly don't even recall what I purchased - but what I do know is I did not sign up for a membership for $69.99 a month. Called them immediately - asked her what that was for - she said: "You get 10% of all items and free shipping for 3 months." I told her she has about 1 minute to reverse that charge or will call my bank and do it that hard way. She "cancelled my subscription" - what a fricken joke. I asked her how many thousands of calls she gets a day of people pissed that they're scamming them and signing up for a bull$#*! subscription - she couldn't answer... Poor woman - think how many calls she gets in a day with people like me...
Hi Bob! We’re sorry to hear about your experience and understand how frustrating this situation must have been. We strive to be transparent, and it’s disappointing to hear that this caused any inconvenience. We want to assure you that it’s never our intention to sign anyone up for a service without their knowledge.
We’d like the opportunity to make things right and work on a solution that meets your expectations. Reach out to us please provide the order #, and we’ll do everything we can to resolve this issue to your satisfaction. Thank you for bringing this to our attention, as feedback like yours helps us improve our service. We look forward to speaking with you!
I purchased a single item to the value of $18 in May then in June there was an unauthorised debit of my credit card for $94 from this company. It appears they sign you up to a subscription service with no contract or authority from you. The website shopping cart at checkout doesn't alert you to a subscription charge, it doesn't identify the subscription frequency or amount. The company behind the scam "Energy Commerce Elevation LCC" is dealing in deceptive & fraudulent behaviour.
Hi Paula! We are truly sorry to hear about your less-than-satisfactory experience shopping with us. Please reach out to our customer support team at support@gearelevation.com or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
I ordered one health item, and somehow they had enrolled me into an auto pay for some kind of membership that I had no intention of getting. When I discovered the error they refused to refund my money, even though no services or goods were delivered beyond the initial purchase. Scammers!
Hi Shirley, thanks for leaving a review! We are truly sorry for the inconvenience that this has caused you. When you actually purchased an item, you might have checked a box indicating that you’d like to become a part of the exclusive Gold membership. For future reference, you have actually option to uncheck the box if you don't wish to be part of the program. But of course! At Gear Elevation your safety and satisfaction are our priority. We love to make this right for you. Please reach out to us at support@gearelevation.com or call us at 888-353-8373. We’ll work with you to resolve this issue.
Overview
Gear Elevation has a rating of 2.7 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gear Elevation most frequently mention credit card, foot bath and tracking number. Gear Elevation ranks 2nd among Foot Care sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalie, thank you for taking the time to leave a review. We deeply apologize about the issue with the gold plating on the dog chain and the frustration this has caused. This is certainly not the experience we want for our customers.
Each product undergoes several stages of quality checks before it’s shipped out, and we strive to deliver only the highest quality items. We’re disappointed that this product did not meet those standards or your expectations.
Your satisfaction matters to us, and we’re here to make things right. Please contact our customer support team, and we’ll ensure a resolution that’s fair and meets your expectations.
– The Gear Elevation Team