GateHouseSupplies

Parts are listed as in stock then after your transaction they are actually not in stock, they send you a tracking number to make you think everything is ok but its not. Then as time goes by no parts and the tracking number doesn't work, your tracking number has been cancelled, you call and are told inventory changed and now your parts have to be ordered. Your told it will be 10 days so you look on their site and it still shows in stock, this was the first sign of dishonesty. When the parts finally show up one is damaged to badly to be used, when i call in for a exchange i speak to the rudest smart $#*! in customer service history, Brandy tells me that i should just keep the part because it is such a hassle for her to deal with and most people just use the damaged part. I tell her no that i want a exchange but she pushes back again, she tells me she will not send out a return slip nor send a replacement part for a couple weeks until she contacts the carrier and makes a claim, It continues to get worst, I ask to speak to a supervisor and she tells me no, I can only speak to her, so i use the site contact to reach out to a manager and she intercepts my contact and replies " I SAID YOU CAN ONLY SPEAK TO ME ' this is crazy, Now the security gate to my home is down for over a month and i cant speak to a supervisor. Now i had to contact American express and am dealing with this now. WHAT A HASTLE OVER A DAMAGED PART, replace the part and move on, this stuff happens, don't buy here absolutely no customer support, just a money grab and leave you hanging.

Purchased a single replacement door opener. Poor quality. Returned and was charged 20% bull$#*! restocking fee. Absolutely $#*! company

Worst warranty service. Liftmaster days they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchse with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.

I've used Gatehouse several times. Always quick and fair prices in my experience. This time when they realized they were out of inventory on a product I had chosen they called me with an alternative. Once I said yes they shipped out the same day. Really great service!

My garage door gear replacement parts arrived in just a few days and they were a perfect fit for my Sears Craftsman unit. Price and shipping were reasonable. Installed them myself based on YouTube video DIY videos. Saved a lot of money, no doubt.

So glad I found this company online and thank you for helping me choose the right remote that I needed to replace my old one for my garage door opener. It was easy enough to set up and works great. Thankyou!

I ordered a part on 5/6 and didn't get it until 5/20, my gate would have been out of commission for 2 weeks if I didn't have a spare gate arm from one of my other gates. I would have expected at least the shipping be refunded since it took so long. Once I got the part, I was able to install it and it worked great afterwards. Once you have an automatic gate, it's difficult to do without it, I feel bad for anyone with out a spare arm that would have had to wait 2 weeks for a part to fix their broken gate arm...

Spent hours trying trying to find solution. A wasteful search till I came across your service. Been efficient and useful. Amazing offers and services. Can attest for the service anytime

Ha ckers age NYC. C om

After purchasing, it took about one week before I received an email that the items were shipped, but everything arrived within a couple of days afterward. Thankfully, I have not had a need to contact the company regarding defective items, so I can't say how easy that transaction might be. I was a bit worried something might be defective because their return policy appears to be very strict regarding making sure the items arrive in good condition. In my case, I live rurally and have no contact with the company delivering, so could not verify condition beforehand (my delivery was to a main box where all residents have access by using a key dropped in their home mailbox). I'm very happy with my transaction and would purchase from GateHouse again.

My parents had a bent lift gear shaft on one of the garage doors, Garage repair guy said it was fine but door wouldn't work all the time and to replace entire motor. I replaced shaft assembly and travel module now everything works as it should.

The website was easy to use but delivery took 2 weeks and the Seller made no effort to inform me of a delay or tell me when delivery could be expected. I called customer service twice and they were no help.

My first time shopping with Gatehouse. I purchased a Zwave device here since their price was significantly less than everyone else, including Amazon. The item arrived in a reasonable time and I received tracking information via email. Highly recommend Gatehouse.

Easy to find the item I need, first saw it on YouTube from search, thanks! Door opener replacement remote was easy to program thanks to easy to follow, simple enclosed instructions. My order also arrived lightning fast, thanks so much and keep up the good work!

After searching for these batteries online, I call up your company and spoke to the representative. She was very nice and told me when I will have them since you are in California and I am in NJ. The batteries arrived as expected.