GateHouseSupplies

After assistance from Arnell, found what I need and placed order. Received confirmation and shipping notification within minutes of placing the order. Paid extra for second day delivery. Belt arrived well packaged. Installed it the same day it arrived. Opener working good as new.

Remote control range suddenly dropped drastically and was intermittent. When operational, car almost touched garage door for remote opening. Found replacement logic board assembly on www.gatehousesupplies.com. Delivered promptly in a solid box with boards enclosed in a static free bag to protect components. Board delivered mounted in a new back cover for the opener motor. The back panel contained both the logic board and power supply boards. Could not install the new back cover with new boards since not possible to remove swing down plastic lens cover for rear light bulb. Removed both boards from old and new rear covers and installed new boards in original back cover. Opener range returned to previous 185+ ft range. Delighted with product and price.

Found what I was looking cheaper than from LiftMaster. After I received the camera, it only took about five minutes to set it up and figure out where to mount it. Once that was done it has worked out great. Now I know when a garage door opens and closes and any time there is movement in my garage.

I received a faulty logic board... no fault of Gatehouse. I initially wrote a poor review based on a misunderstanding of their exchange policy. My fault, not theirs. They immediately contacted me and corrected the problem... very impressed with the way they handled it and I wouldn't hesitate to buy from them again.

Purchased a single replacement door opener. Poor quality. Returned and was charged 20% bull$#*! restocking fee. Absolutely $#*! company

Worst warranty service. Liftmaster days they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchse with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.

Ordered from gatehouse due to the published delivery date into google's product feed, had many other options to choose from but chose Gatehouse due to positive reviews and fastest delivery time. The item said in-stock on site, but when placing the order with 2 day delivery it was stuck in "processing". The item was not instock and I kept being mislead by their support. Would not have had a negative experience if they had been honest. But they weren't, and that usually means if they are dishonest at this level, then they can only be worse in more serious areas. Do not use.

I ordered a logic board from GateHouse Supplies. After two weeks of the part not showing up, I contacted Brandy, customer service rep, at GateHouse. She was very curt and a bit rude to me. I am very frustrated that their website didn't state 'out of stock' and they lead me to believe the part would be sent. I even received an email from them checking to see if the part had arrived. I had not, so that is why I contacted them.
Don't trust this place. They will waste your time and then treat you like dirt.

Response to Business: your explanation doesn't change my opinion about your return policy / company. Obviously. I wouldn't be happy to receive a used part marketed as a new one, but you've even admitted that in my situation (unopened package), this wouldn't be a concern. Yet you happily apply a blanket no return policy. Still a hard no for me on buying or recommending anything from Gate House Supplies.

Original:
Purchased a new board for my garage door opener, but was able to get my old board working before the the new one arrived. I never even opened the UPS packaging it came in, but they have rejected my request to return it (I'm fine with the 20% restocking fee), because "boards are not returnable. Please refer to the returns section at the bottom of the site for clarification".

Yes - buried in the fine print it says boards are not returnable. Wouldn't have ordered if this were more predominantly displayed.

#******* So I found this sight on Google search after realizing I needed a circuit board for my garage door opener. After ordering the part and seeing that it was guaranteed to be here in two days, I thought, wow, good price, two days, good deal... The part was ordered 9/20. Here it is 9/25 today, not only do I not have the part, I never got an emailing. After calling them, the person tells me it's on back order from the factory; should be here Monday or Tuesday. Huh...?

Ordered an item, paid for faster delivery and still waiting for item 2 weeks later. Website says Pending Shipment. But part still says in stock. No one picks up if you call customer support, So can't even cancel the order. Stuck badly!
Buyer beware. Read other posts on bad shipment.
Don't believe me, try to call and place an order over the phone. No one will pick up.

I ordered a part on 5/6 and didn't get it until 5/20, my gate would have been out of commission for 2 weeks if I didn't have a spare gate arm from one of my other gates. I would have expected at least the shipping be refunded since it took so long. Once I got the part, I was able to install it and it worked great afterwards. Once you have an automatic gate, it's difficult to do without it, I feel bad for anyone with out a spare arm that would have had to wait 2 weeks for a part to fix their broken gate arm...

Placed and order that showed to be in Stock online on 5/14/2020 as of today part has NOT been shipped out and asked them to expedite the shipping since this has taken so long and they will not unless I pay for it myself. I understand that shipping has been off during this time but the fact still remains if you have it marked in stock means you have it on your shelf and can ship it out the same day as ordered or the latest the next business day. I was told today that it should ship either this afternoon or tomorrow 5/22/2020.

Common sense would dictate that 2 day shipping would be two days... Wrong! I ordered a belt drive on Tuesday evening and understood from the call taker that I would receive it on Thursday. I paid $27.83 to expedite this order! Come Thursday evening I call and begin the customer service run around. I had to speak with two call takers and finally their supervisor. All I asked for was a partial refund on the shipping for my order. There's no room for any refund I was told - they paid the $27. Xx shipping and there's nothing further that they can do. In the end I am still stuck paying the extra money and waiting an extra day for the much needed part. Who was it that once said, "The customer is always right"?