GateHouseSupplies

Found the desired product easily. Shipping pricey especially with lowest cost being 2-day priority. Over a week from order to USPS receiving product the 2-day delivery. Product is as advertised and a great price.

Fairly Good but will be more appreciated if instructions come in detail how to add to receivers step by step. Local people sucks as they are greedy. To add they charge $75 each, I have 2 of them to add.

Ordering was very easy and I was impressed. On further searching, I found the same item at Amazon for half the price and I can get free shipping on Amazon. Other than that, I wanted to find out my order status, so I tried to via an email they sent me. Although they took my money as a "guest check-out" since I didn't want an account. However, they wrote that they, "for my convenience" created an account for me in order to check the status of my order... really? If I wanted an account, I would have created one. So, they try to force you to create an account in order to check the status of what you have paid for even if you don't want one... I don't think so. I should have shopped further. They also substituted my item which has been discontinued. I won't know if it works until I try it and they don't accept returns on opened packages! WOW! Your order ID is #*******. A summary of your order is shown below.

They listed a part as "in stock", but my order showed as "Backordered" when I submitted it. I waited 5 days, and there was no change. When I asked what the deal was, they tried to convince me that this fits Google Shopping's definition of "in stock"... like I'm the idiot.

Judge for yourself:
https://support.google.com/merchants/answer/*******?hl=en

Needless to say, I cancelled the order and tried to find a more reputable source.

It was not easy to locate the brand and model I needed. I did find it and order it eventually. There are not many instructions on how to search the site.
The web site was a little complicated.
I received the mini-gate openers and they are fine. There were not any instructions on how to program them. My neighbor helped me, so I am set.

Ordered remotes in March. Received message they were not in stock. Didn't hear anything for months about in stock or backorder. Early August checked their site and the remotes were available so I ordered two and received them in two days. About a week later received two more with no explanation. The order number was from the March order. I now have two remotes I don't need. I am sure the return shipping cost makes it not worth return. Can't believe after five months they don't check to make sure you still want the order.

I just received a garage door remote from Gatehouse and am so pleased with the service, speed of delivery and quality of the product that I just ordered another one.
I could not find the remote anywhere and when I called Amber was so helpful.
Thank you, GatehouseSupplies.com!

Wasn't much to it, but it's the second time we've purchased from GateHouse (the first was under someone else's name). Both times, purchase process was quick, efficient, and the product was as promised.

I've ordered from gatehouse three times. Each time I've ordered items listed as "in stock". Every order I have placed I have received a backordered email and that my items are unavailable. I have also ordered with overnight shipping and received them a week and a half later. This company does not care about you or your needs, they only care about getting your sale.

I would highly advise going somewhere else or to a local authorized dealer for the parts that you need.

Web site said, "in stock" but after four business days I called and was told it was on back order for two weeks. I told the gal that I didn't appreciate the misleading info on the web site and was going to see if I could find someone with it actually in stock. Well, right after I hung up I got an email with a tracking number but the number wasn't in the system. Called them and Arnel told me it was actually shipped the day of the order. I pointed out that the order was last Saturday (today is Thursday.) He then said it was shipped today. Really? It shipped three minutes after my phone call? I think they knew I was going to cancel and created the fake shipping info. I'll likely have to call back tomorrow if the number proves to be bogus. If you really need the item you are ordering I would look elsewhere. Also, check shipping cost. The system as I placed the order said it would cost $12.32 and the receipt said $19.96. That is fraud.

I did not know what replacement board I needed for my garage door opener. I called and talked to an employee, I gave her the model number of my unit and she told me what board I needed. I told her o needed 2 of them and placed the order, when it arrived, it was incorrect, the web site did not operate correctly and would not allow me to input the correct replacement. I called back and again talked to a person, who was helpful but I was told that since I ordered the wrong part o had to pay all shipping charges and pay up front for the new boards. I told them that it was their mistake not mine. They would have no part of it, I was told that I received the part I ordered and I was responsible the the mistake. My attempt to explain that it was their mistake mot mine fell on deaf ears, so I have paid for shipping 3 times. My parts were back ordered both times so I have waited 3 weeks to get them. Now I am waiting for my refund and hoping I don't get charged a restocking fee,

The videos were helpful and the search made me confident in my ability to fix my operator. I really appreciated the the search for finding the parts I needed. I was a little disappointed that it took nearly a week to ship my parts after I ordered them. They were a perfect fit, the instructions were great, and I didn't have to look for a new opener.

I ordered a logic board for my garage door opener. When I received it, the static bag that electronics come in was already open. I put it back in the box and called Gatehouse for a refund because I felt this part was compromised - it was supposed to be brand new. Needless to say they weren't about to give me a refund or exchange it for one that was sealed up. They sent me an email saying this was how the manufacturer was sending the products to them. I called the manufacturer and they said they do not send their products in open static bags to anyone. They offered to exchange it and even pay return shipping. Skip the crooks at Gatehouse and order straight from the manufacturer.