Atelby M.

After purchasing, it took about one week before I received an email that the items were shipped, but everything arrived within a couple of days afterward. Thankfully, I have not had a need to contact the company regarding defective items, so I can't say how easy that transaction might be. I was a bit worried something might be defective because their return policy appears to be very strict regarding making sure the items arrive in good condition. In my case, I live rurally and have no contact with the company delivering, so could not verify condition beforehand (my delivery was to a main box where all residents have access by using a key dropped in their home mailbox). I'm very happy with my transaction and would purchase from GateHouse again.