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Gardening Express has a rating of 1.1 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gardening Express most frequently mention customer service, trading standards, and phone number problems. Gardening Express ranks 95th among Plants sites.
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No positive highlights yet
Having had a very good experience with Gardening Express earlier this year, I ordered half a dozen more plants a week or so ago. I then decided to check out recent reviews and was shocked to see how damning they all were. I decide to write off the money I'd spent. Instead the service has been fine, the plants delivered today as expected, very well wrapped, and in excellent condition. I don't understand what is happening, unless there is a scam company operating too?
Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous
Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous
Wrong plants arrived, so I started the boring task of getting a reply from their customer service which so many other people here have tried. Just no reply, no telephone number ( that doesn't matter, they wouldn't answer it anyway). Absolutely disgraceful company, avoid at all costs.
Placed order for 2 tall flamingo bushes. Ones advertised green & leafy. Wanted mature plants so was willing to pay more. Delivery stated3/5 days when eventually arrived several weeks later turned out to be twigs in pots. Contacted garden express with no joy stated they would eventually bloom & if not can send them back but I have to pay postage. Apparently they show pictures of what plants should look like not what they supply Total waste of time & money wouldn't recommend or use again
Tip for consumers:
Don’t use. Plants on pictures are nothing like ones sold just photos of what they might look like when mature. Selling under false pretences
Products used:
Outdoor Plants
The service was not on par with what I expected. I ordered a bunch of plants and they delivered it in pretty bad condition. There is no point of promising home delivery if you can't deliver it in-tact. Won't recommend.
Plant advertised as Large 6-7ft Specimen Climber Star Jasmine. On delivery, actual height measured from underside of pot to extreme tip was 4ft 4inches. Very disappointed customer. Plant seems to be in good condition though.
Tip for consumers:
Beware of gardening express
Ordered two plants on 2nd August, had two emails apologising for the delay in delivery, due to covid, received my plants on 17th August, one good, one nearly dead.
Sent customer services two photographs on the same day, had an acknowledgement of receipt stating that my complaint had been forwarded to the appropriate dept, since then nothing despite me sending emails every week.
Do not deal with this company they are rubbish much like their plants.
They promised: "Just to let you know we have it safe in hand and it has been passed to our nursery team. They will carefully select the best plants available for you.".
The photo shows what I received - see the almost leafless plant on the left.
Their response "... our Nursery Manager I would like to assure you, your plants are as we would expect them to be. Please be assured these will continue to grow and thrive so please ensure that you follow the care instructions provided."
In a garden centre, you get to choose your own plant.
Somewhat less quick at delivery. I should have read the independent reviews ( ie not Trust Pilot) before ordering. My error.
Not a great experience. Could provide better service. The gardening service was also slightly expensive
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Gardening centre for garden plants and flowers. The UK's No. 1 Online Specialist in the UK with Hardy plants guaranteed 5yrs
