GameHouse

Don't know what happened...but they've become the weakest link. I remember playing a few hidden objects years back, on a platform that was fully attainable including its ratings. Now it's just dead space with every shown game of interest stating 'you've played the trial, please purchase!' garbage. At least Big Fish was more helpful.

I signed up for a "free" fun pass. Supposed to have free for 14 days. They immediately charged me not once but three times! They have no phone number I emailed them and they claimed I wasn't billed! After several emails I got one charge back. Still fighting to get the other two. They caused 2 overdrafts on my checking account! So I lost $50! Don't use this site

My mom had been with gamehouse.com since 2005-2006. She passed in 2008 so I downloaded all their games and really enjoy them. 2 of the games I love will not download. Customer service seemed friendly and 2 different people told me what to try (same directions). I did everything to a T and wrote back telling them that. 1/15/22 and I'm STILL forwarding my email asking for their help. I can't find this game anywhere and it was my favorite. My mom PAID for it. I think they should make this right. I'm tired of writing so I guess I'm giving up. Don't expect them to EVER make this right although it paid for.

Joined last Monday. Everything was fun and games for the first couple of days besides the massive amounts of pop up ads that were polluting my computer. Wednesday a scene froze up. I contacted GH and a tech sent me links for drivers. It was nothing but pop ups. Then they wanted me to pay $40 to download. Thursday things were barely running. Friday I kept getting kicked out of games with error messages. Now GH is completely shut down. I found their FB page and they have explained the site is down and they are working on problems. It's been down for 24 hours now with no other explanation. They do not contact their customers. Just leave them in limbo. Completely ripped off with no customer support. If I hadn't have thought to look on FB I would have no information to what's going on.

I have been w/ GameHouse for many years. I love GameHouse. The FunPass subscription is the best way to go. I have the yearly subscription. You can get a yearly or a monthly subscription. The yearly subscription is the best deal. And it is a very good deal! You can play EVERY game in the GameHouse catalogue, as many times as you want. Whenever you want. You cannot beat that.
Also, with their "Game Credits" and "My Reward" stamps, you are able to "purchase" games for free. I have NEVER had to buy a game. And i own ALL of my favorites.
So, with GameHouse, i can open and play any game i want, whenever i want... while i sit comfortably on my sofa. And i occasionally outright BUY a game for FREE with my credits. (u even get 2 free credits when you "buy" a game with the free Credits).

For almost 2 months I have been trying to buy Super TextTwist and have not been able to get it regardless of having sent email requests to Gamehouse for help. One issue is that when I try to login to buy it, I'm told that my ID and Password don't match. I reset my password and then try to login and get the same message. Next, when I click on the link shown when I open the game, it takes my nowhere. Tech support says to paste the address into a browser, so tried that with Chrome, IE and Firefox and still don't get anywhere because of the login problem.

I subscribed to them, but cancelled a few days later because I could not log in to the site. Their "frequently asked questions" explain it was because of a recent customer database update and all I had to do was re-register. Well, I didn't, because who's to say that it would work that time, and then they can double-charge you. Plus, how many websites do you hear having trouble allowing people to log-in? So I cancelled. Well, I got charged $21, even though I had a cancellation confirmation. I called them again, and they told me it was never cancelled. I looked at the Better Business Bureau and they have numerous complaints filed against them, including a lawsuit with Washington State's attorney general's office! They are fraud!

REFUSED REFUND!
Stay away from this disgusting money chewing site. None of the games work properly and when you contact support asking to be refunded for the games you cannot play they full on ignore you. I sent over 40 emails regarding being refunded for the games I had paid for and nobody replied to a single email. Disgraced seeings as I'm a single mum with no money and I've just had nearly 40 pound robbed from me for my sons games he couldn't play. My advice? Don't bother! And warn people why your here!

I purchased a game that won't open. After trying all the suggestions on the Help page to no avail, I emailed my issue. I received a pat/scripted response sending me to the Help page (I mentioned in my email that I already tried everything). In addition, the suggestions were for Windows and I indicated in my email that I have a Mac. They also suggested calling or using live chat without providing a telephone number or where to find live chat, however, nowhere on the webpage can I find either. VERY poor customer service.

Beware of Gamehouse - This Website will automatically start deductions to your credit card for fun tickets and then refuse to let you redeem them. The tickets are supposed to be good for life, but when I tried to redeem two tickets they had charged to my credit card they would not honor them. I called and got the usual BS run-around and was even offered the phone number for their legal department, but I don't speak Begali. All I wanted to do was redeem the two tickets they charged to my credit card without my permission. I was told that was impossibile. What a website. BEWARE!

CUSTOMER SUPPORT DOES NOT EXISTS. THEY WANT TO SEND YOU TO A SITE YOU HAVE TO PAY FOR TECH SUPPORT. THIS COMPANY IS A RIP OFF STAY AWAY DISHONEST. 6 pages of games! My Profile
NetScreenname:*******

Years ago I joined Gamehouse/Real Network. I purchased about 150 pc games from them over the years, most at 15.00 to 20.00 each. Originally they would send me the download link and activation key in my confirmation email.

Then along the way they changed how they did things, and developed a 'game manager' so when we purchased a game it automatically downloaded, installed and activated. This worked ok as well, until they shut down for a month and revamped their systems 2 years ago, and removed dozens of games from their website.

When they did this, I lost access to over 40 games I had bought and paid for. Their answer - they only guarantee access for 2 years. I have the installation files for many of my games, so I asked them to send me my activation keys, after all I had paid for these. Nope, they refused. They did send me a bunch of codes for free games that were useless to me since all the games they were developing were meant for windows 8 and I run XP, so they wouldn't work.

I insisted I wanted my keys, and in response, they cancelled all the codes they sent me and refuse to send me my keys. So there I sit. As long as this pc holds up I can play the games I bought, but if this pc dies, I am screwed. I lose a whole whack of games.

They have multiple law suits against them for overcharging their customers etc, so it isn't just me. Gaming isn't the only thing Real Networks is into. Needless to say I don't belong to their site anymore, and I don't buy games from them now either. Their customer service department is located in India and most times these people can't even understand what you are asking them let alone be able to solve problems.

I now belong to and buy from Big Fish Games, who have fantastic customer service and make any game you buy from them available for life. No losing them because they decide to delete games from their servers. So any new gamers who are looking to buy pc games online, Stay Away From Gamehouse. Do yourself a huge favour and deal with Big Fish instead. Games are cheaper, lots of freebies, and you won't be disappointed.