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FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
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Shipping
Returns
Sustainability
Product
Customer Service
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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FWRD has a beautiful selection of clothes, bags, and jewelry! It is fairly pricey, but if you ever need to find something for an event, gala, wedding, or cocktail party, you can easily find something!
This is my first purchase from FWRD and so far so good. I had been eyeing these pair of sneakers for awhile now and found them on sale at FWRD. The shipment arrived a few days earlier than expected which made things even better. Everything was of great quality and they packaged the shoes in its original box and then in a nice corrugated shipping box which can easily be repurposed for storage. So far, the product (shoes) have been comfortable and stylish. I love them.
Ordered the same dress and it came super fast; needed a smaller size and ordered a new one. Hoping the return process is simple for original order.
I love that you send items 2nd day air. Love the instant return / credit option for returns. Love the return shipping label provided and the "Happy Returns" option.
Also love the fact that I can speak with an English speaking representative when speaking with a customer service agent. Customer Service is "Top Notch!"
Daughter wanted these shoes, and this site had best price, 10% off and when I needed to speak to customer device, it was a HUMAN and she was super helpful!
Had to call customer service bc promo code wasn't working. The girl was great! Having a human answer quickly and help makes huge difference in my shopping experience, and makes me come back and spread the word!
Every time I order with this company I am thrilled with what I receive. If the clothing or shoes don't fit, FWRD makes the return process super easy...
Love all the fashion and ease of buying. FRWD also makes the return process so easy.
Good selections from top designers. You are customer oriented and stay in contact with the customer from the ordering process all the way to delivery.
Overall good but DISAPPOINTED that my welcome gift FWRDINSIDER15 could not be used for this purchase. I don't feel that is very welcoming!
You list items on your site as in stock and then you send an email canceling the order.
Way way small didn't fit description well. Was gonna use as a gift but can't at this point
Way way small didn't fit description well. Was gonna use as a gift but can't at this point
Ive been shopping with FWRD/ Revolve for over 10 years. I am always satisfied with the quality and customer service
Smooth checkout but I want to suggest to have a better coordination with the courier because it takes a long time to be delivered
Nur leider sehr viel Aufpreis über 200 Euro, das ist schade!
Schnelle Lieferung
I love the product I received. The shipping was quick, and I appreciated the "received package" follow up.
I haven't tried it on but so love the look and feel of the dress. I am excited to wear it to a Christmas party next month. I will order from FWRD again.
I would love for fwrd men to take the space of ssense and get some new brands and not just all the expected brands
Ordered and literally received the jacket the next day. Considering this jacket was only available on US $#*!ies site it was super handy. Definitely will order again.
I like the selection but the size availability is too limited... smalls sell out too quickly... Shipping used to be fast but has declined and that saddens me and I have been shopping at Bergdoff and Neiman's more as a result
Want more search options, for example…why can I not choose 2 lengths of dresses to shop and cross search for sleeve type?
Most sought after CDG T-shirt found. Suddenly on sale upon shipment experience order process and delivery. Thank you so much.
Great curated selection excellent customer service
I placed an order but received the wrong item. I reached out to customer support and they were able to assist me with my concern. She (Brandi) immediately shipped out the correct item in my order which I really appreciate. I commend FWRD for providing excellent customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members