From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
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I have return and swap In process. Waiting for details of the other purse and how to handle swap
Amazing experience - perfect fit and super fast delivery! Thanks for everything
Best curated selections and awesome customer service. The stylist Christina has the best taste and always so helpful!
Thank you also for the fast delivery.
Hi! I love your feature of the preferred boxes. Andy is my sales rep and he is the best. I travel all the time and he really makes life easy!
My shipment was on time and the cost was decent. The fits were tru to size.
My fall Carhartt WIP denim shirt just arrived expeditiously — and I can't wait to rock it this upcoming season. Perfect fit, perfect timing.
I found what I wanted and got a first time buyer discount. It was shipped quickly and the product I wanted. Overall great experience with FRWD.
The items arrived earlier than I expected. The packing was nice and tidy.
The online purchase website is user friendly. Looking forward to receiving the items.
I have never known such an extraordinary multi- dimentional experience, as a designer & retailer myself.
Ordered a size that came too big and returned for a smaller size. Better fit and very comfortable.
Really great and easy experience, fast delivery great service.
Grate experience, safe purchase and grate value for money. I will definitely will purchase again in the future
Good experience, correct product, fast shipment. I loved my items which were hard to find!
I love the shirt. Can't wait to wear it for our wedding and sure it will be a timeless piece.
My order was delivered faster than expected. Product was as described.
Great it was great it was great it was great it was great it was great
Nothing bad to say about it. Very happy with my shopping experience!
Fast delivery. The quality of the scarf is good. Hope there are more items on better sale price
Ordering process is good. Hope item arrives as early as possible
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members