Furniture In Fashion

Unfortunately I didn't think to check this company before purchasing our chest of drawers. It arrived in 69 pieces of wood and 377 screws, etc. Was disappointed by the quality having spent £269.95. Husband and I spent 4 hours assembling this (still not finished by this point) to find the drawers were too narrow so fall off the runners. Completely unfit for purpose. Company's response - the 'assembly specialist' says we misassembled it and need to re-do it. 1. No way they could tell that from the pictures I sent, 2. No information about how we've allegedly misassembled it, 3. The smaller drawers do fit which wouldn't be the case if we'd misassembled it. I can tell from the reviews here that we've got a battle on our hands. Very frustrating... I should have got one for a 3rd of the price from ikea!

We purchase goods on 30th June. The wrong goods were supplied. We raised the issue immediately and 3 months later they have our money, we have goods we don't want and have no resolution. You cannot speak to anyone and there response times by email are appalling. I am so upset and shocked at their behaviour. Finally they asked for numerous photos by email to prove it was boxed before they sent a courier. They said the phots were fine but now will not send a courier. We have to arrange and pay. DO NOT USE THIS COMPANY!

What is the point in me spending £150 on a gorgeous sideboard that I want that was on sale at the time for them to then email saying I wouldn't receive it until April when they restock, not bad paying for furniture you aren't even getting, what was the point of putting something you dont have in stock on a reduced price sale.

DO NOT BUY FROM THIS COMPANY!. They got £1500 off us nearly 11 weeks ago and still no undamaged bedroom furniture. Have had two lots of deliveries and all damaged goods! 25 emails numerous phone calls to both the courier company and to FIF. Hours... days In fact waiting for damaged items to be picked up including twice not turning up Im at the end of my patiences Still no furniture other than the damaged goods Ive had for two months sitting in my livingroom and no refund to order more as not giving them a third chance. They dont care! They just send out sorry emails with an offer of less than 2% discount to keep the damaged goods. No thanks!

Furniture Fashion, Operates in UK, they are dealing with costumers like they operate in a third country world. A scam of scams only on line ticketing system to provide with all non-sense answers. They answered that I failed to comply withing a 14 days of complain date, I did write to them on time (within 10 days), and asked me to follow a Ticket system they have on lie-only. I did all of this for my lamp table damaged legs, and no one to respond or to inform that they are going to proceed with exchange or refund. I tried to call an costumer service but only answer machine. This is one good organized scam company, I will not rest until I get replacement product or refund, It is mater of principle and costumer rights,

AVOID THIS COMPANY AT ALL COSTS. After having direct dealings with them and since reading the appalling reviews I cant believe this company is still trading. They sent the wrong item to me & 2 months later I am still waiting for an exchange / refund. It is virtually impossible to get in touch with anyone & you have to use a ridiculous ticket system to raise a complaint. I have given up trying to get my money back from them & now going through credit card company. Save yourself time & money & don't use them

This company sold me good that were not anything like the items advertised and I have now spent hours and hours online and on the phone to their "wonderful" Customer service and someone called "frank". Have you ever wanted to just reach down the phone and absolutely go crazy with anyone. Well this is what happens every time (and I've had to call hundreds of times).

They sold me nearly £500 worth of goods which were advertised as grey and the colour showed a lovely light grey but when they arrived they were dark grey, almost black.

We asked for a return and collection and was told we had to pay £80. This is no fair as the product is nothing like what we ordered. These clowns are just cowboys and need to be stopped.

We are going to report to trading standards and continue to leave reviews until we get a refund.

Absolute disgrace. Do not purchase from this company. They have said the colour is variable and within an acceptable range. Please see photos of items advertised online and the actual colour. They have told us that this is the inside of the unit but it's not. We have sent photos and videos of both inside and outside. They just keep asking for one more photo of this or one more photo of that. Criminals that's what they are stealing my money.

Ordered a dining table and chairs, arrived damaged but despite contacting "customer services" within 20 mins of delivery, 20 days later I'm still waiting replacements. Their first recourse of action is to offer minimal compensation, £30 in my case for a damaged table top that cost £800! Thereafter the returns process is incredible, not only do you need to take a photo of the damage you also need to find the parts list, highlight the part, scan it then email them the details before they will even "consider" your request. Once they agree to replace they then also demand a photo sent showing the items packaged up ready for return before they progress further. They take 24 hours to respond to an email from a "no reply" account making conversations extremely difficult. Once they agree to exchange the damaged part(s) they hand off to a delivery company who decide when best suits them to deliver irrespective of you're own circumstances. No choice on date, time etc. In my case they turned up minus the replacement items and had to leave. A further 4 days have gone by and despite my best efforts, I am still none the wiser on when I will receive the replacement parts.
I have given the review one star for two reasons, 1. The product had it not been damaged is actually pretty good and reasonably priced, 2. Because there wasn't an option to select zero stars!
Honestly, if you have an alternative option, use it. Save yourself the grief as I promise you, it's not worth it.

Worst customer service I have ever experienced, bought a table £190, came beg of jan, never opened because I have been very ill, opened and was faulty, contacted company to explain my situation, all they keep saying is it's gone past 14 day consumer returns, I have sort legal advice so will comment again when I have got further with situation, I have given 1 star because it would not let me submit with No stars