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Alan M.

Contributor Level

Total Points
80

1 Review by Alan

  • Furniture In Fashion

3/31/21

Ordered a dining table and chairs, arrived damaged but despite contacting "customer services" within 20 mins of delivery, 20 days later I'm still waiting replacements. Their first recourse of action is to offer minimal compensation, £30 in my case for a damaged table top that cost £800! Thereafter the returns process is incredible, not only do you need to take a photo of the damage you also need to find the parts list, highlight the part, scan it then email them the details before they will even "consider" your request. Once they agree to replace they then also demand a photo sent showing the items packaged up ready for return before they progress further. They take 24 hours to respond to an email from a "no reply" account making conversations extremely difficult. Once they agree to exchange the damaged part(s) they hand off to a delivery company who decide when best suits them to deliver irrespective of you're own circumstances. No choice on date, time etc. In my case they turned up minus the replacement items and had to leave. A further 4 days have gone by and despite my best efforts, I am still none the wiser on when I will receive the replacement parts.
I have given the review one star for two reasons, 1. The product had it not been damaged is actually pretty good and reasonably priced, 2. Because there wasn't an option to select zero stars!
Honestly, if you have an alternative option, use it. Save yourself the grief as I promise you, it's not worth it.

Tip for consumers:
Don't use this company

Products used:
Dining Table and chairs

Service
Value
Shipping
Returns
Quality

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