Furniture In FashionReviews 310

I really made a mistake of dealing with them without looking at the reviews...

Placed order for a dinning table... struggled to get a delivery even after 3 weeks... item arrived damaged and taken back by the driver... company took another 2 weeks to refund my money... consider myself very lucky to have received full refund without any deductions

I feel the people with whom you exchange e-mails like Nick and Alex don't exist... you hardly get a change to speak to people with this British (or English) accent over the phone... seem to be some doggy company with call centre based in some asian country...

People have no updates on your order status... customer service is not reachable... you will feel frustrated having dealt with this company... don'y pay them as you risk a delayed refund with some deduction on account of delivery or damage to goods... I feel this is how they make money

You might find the item cheaper elsewhere... if bought directly from the supplier... you might same around 25-35% of the price you paid to FIF and all the hassle

My personal advice... STAY AWAY FROM THEM

Unfortunately have to select 1 star... they don't even deserve this

Returned goods within 7 days, after calling them 3 times and being promises a call back which never happened I finally managed to get them to agree a refund. They refunded my money £50 short. I then spent a week calling customer services and leaving messages as instructed but they didn't call back. I also emailed which also went unanswered. I then rang the sales line who put me through to customer services only because I refused to get off the line until one of them where free.
Customer services then told me it was a delivery charge even though the goods where advertised as free delivery. One hour later no joy refused point blank to refund my money.
Worst company I have ever dealt with.

After browsing their website I made a few initial enquires about delivery of furniture and had real problems getting answers out of anyone over the phone or on their online chat facility. That should have been enough to warn me off but hindsight is a wonderful thing.
I went ahead and ordered a dining table and chairs from their website. The chairs came quickly enough using one delivery company, but the table for some reason came through another and I had nothing but problems getting that delivery sorted. It took two months, dozens of phone calls and 3 separate deliveries to finally get it sorted and even then the table was delivered with some damage. The delivery company wasn't interested in dealing with any complaint and Furniture in Fashion aren't any more helpful.
They refused to give me any information about their complaints process and I was told "computer says no" again and again when trying to get anything done. Their customer service phone lines are often not answered and even then it's 50/50 whether the person on the other end will actually be able to understand what you're saying and vice versa.
The online ticketing system is very complicated and seems deliberately set up to make it difficult to raise any issues.
The quality of the furniture is very average bordering on poor quality, although it looks decent it's definitely not worth the money.
It has been a nightmare dealing with this company and it's partners and I would not recommend them to anyone.

HAS ANYONE HAD THIS PROBLEM WITH FURNITURE IN FAHION - I purchased from them an italic style Ferrari bed, there description stated it came with a rear spoiler/wall shelf. After I received it there was no spoiler, I did all the ticket thing as they require, also looked on website and they had taken out the description that the spoiler was included, and put in a drop down menu saying it was an extra £80. Spoke to one of there showroom staff who told me that several people had the same problem and that they were going to supply all the customers with a spoiler when they came into stock. Been waiting several months, rung them again and they say that if I want one I will have to pay £80, Im sure it is not legal to change a description of an item after someone has ordered an item.

Fraudulent company that is being taken to court by Trading Standards. If you've also had a bad experience contact Trading Standards to get this terrible company shut down. I had a dispute with them for 7 months over mis described goods. My credit card refunded my payment. FiF sent tens of illiterate, nonsensical messages through their ridiculous ticket 'help' system and even an alleged legal letter saying they would take me to court all this despite the fact it was they who broke the law and I was the innocent consumer. Trading Standards told me they have received many complaints. AVOID!

Furniture Fashion, Operates in UK, they are dealing with costumers like they operate in a third country world. A scam of scams only on line ticketing system to provide with all non-sense answers. They answered that I failed to comply withing a 14 days of complain date, I did write to them on time (within 10 days), and asked me to follow a Ticket system they have on lie-only. I did all of this for my lamp table damaged legs, and no one to respond or to inform that they are going to proceed with exchange or refund. I tried to call an costumer service but only answer machine. This is one good organized scam company, I will not rest until I get replacement product or refund, It is mater of principle and costumer rights,

Well, I've experienced the same and wasted £500 but after all the stress/calls/emails (all fake peoples names/email addresses) and reading all the reviews and going via trading standards I've now decided I'm going up there to sort these bastards out. Why don't a few dozen of you come with me? I'm going to organise a group facebook page and protest them being allowed to trade. Companies house says they are 500k liable against 7k cash at bank so how are they going to refund/replace? It's become a matter of principle for us now. I've been on to local newspapers and have men and a van ready. I'm going to expose them for the lying dodgy outfit they are.

FIF were at all time misleading and telling me lies from the very beginning. Even before I bought the goods from you, I was told that you check and double-check all goods before they are sent out A LIE. You told me the goods would be delivered during a cetin time of the day A LIE. I was told that once I checked the goods and if there were a problem, you would resolve it immediately A LIE. You told me that you would have the missing parts delivered the next day A LIE. You gave me a consignment number that I could use to check on my delivery it turned out to be incorrect A LIE. I was told that this kind of think never happens A LIE. I am sent email stating that the issue is solved and the status is closed A LIE. When I call, I am told someone will call back after making enquires A LIE. I COULD CARRY ON….

Stay away from this company! I forgot to do research before buying from them. I recently purchased a bed frame from them and it is useless. I am slim built and when I sat on the bed for the first time, the slat broke. It looked dodgy anyway, only two slats made of chipboard - very bad and stupid design.
When I complained, they said: it has happened because of wear and tear and they cannot do anything about this.
How come it is because of wear and tear when I only tried to use for the first time? It was reported to them within 2 months of purchase, it took a while to assemble and find a suitable mattress.

How do they think that a couple of chipboard (very weak) would survive on an adult's weight?

The Order Number of this purchase was: ******* and the item was delivered in October, 2014. A complaint ticket was raised on 24th November, 2014.

AVOID! AVOID! AVOID! GIVE THIS COMPANY A VERY WIDE BERTH THEY ARE THE WORST COMPANY WE HAVE EVER DEALT WITH AND I CAN ASSURE YOU MY WIFE AND I HAVE BOUGHT NUMEROUS ITEMS ONLINE FROM DIFFERENT COMPANIES BUT NEVER HAD AN EXPERIENCE LIKE THIS ONE THEY SENT US OUT SUBSTANDARD FURNITURE I NEVER NOTICED IT UNTIL I STARTED TO ASSEMBLE IT IMMEDIATELY TOOK IT APART AND EMAILED THEM PHONED THIS WAS APRIL ITS NOW NEAR THE END OF OCTOBER AND I GOT HALF OF MY MONEY BACK IM FORTUNATE IT WASNT A LARGE AMOUNT AT THE OFSET £69.95 I JUST GOT £34.97 THEY SAID I ASSEMBLED THE ITEM AND UNDER THERE TERMS THEY CAN KNOCK FIFTY% OFF IVE BEEN AT THE WRONG JOB ALL MY LIFE I SHOULD HAVE SOLD FAULTY FURNITURE TO UNSUSPECTING MEMBERS OF THE PUBLIC IVE TOLD ALL MY FRIENDS AND FAMILYOF WHICH I HAVE A LOT NEVER TO USE THIS COMPANY THEY SHOULD NOT BE ALLOWED TO TRADE

We purchase goods on 30th June. The wrong goods were supplied. We raised the issue immediately and 3 months later they have our money, we have goods we don't want and have no resolution. You cannot speak to anyone and there response times by email are appalling. I am so upset and shocked at their behaviour. Finally they asked for numerous photos by email to prove it was boxed before they sent a courier. They said the phots were fine but now will not send a courier. We have to arrange and pay. DO NOT USE THIS COMPANY!

After 4 months of trying to get a faulty item repaired / replaced, I've failed.
Simply the worst online shopping experience I've ever had. I've been accused of incorrectly assembling an item that they sent to me fully assembled. I've been told that their suppliers don't make faulty items so there is no way they can be faulty. I've been sent numerous emails from their online ticket system, the tickets close on their own, won't accept replies and all email addresses bounce straight back. Phoning doesn't help either, staff won't put you through to customer service and can be downright rude. I've sent letters threatening legal action and been contacted promptly to say they will resolve the issue on 3 occasions, only for nothing to happen and be told once again that it was my fault.
I've never experienced customer service anywhere near as bad as furniture in fashion. Simply awful. Would seriously recommend you avoid them!

AVOID THIS COMPANY AT ALL COSTS. After having direct dealings with them and since reading the appalling reviews I cant believe this company is still trading. They sent the wrong item to me & 2 months later I am still waiting for an exchange / refund. It is virtually impossible to get in touch with anyone & you have to use a ridiculous ticket system to raise a complaint. I have given up trying to get my money back from them & now going through credit card company. Save yourself time & money & don't use them

After numerous phone calls my dining room table arrived over three weeks late. On arrival the delivery team were reluctant to deliver into the dining room which has four steps due to the weight. The self assembly seemed straight forward apart from the sheer weight of the table and legs which took three people to assemble and try and guide together. After several long attempts over three days of assembling and dismantling to retry the support rods which hold the table together do not align with the ready made holes. The table is now left in a dangerous unstable condition. The chrome is also peeling from the cap covers of which some are missing. This item should NEVER be self assembly as it's simply too heavy. I logged complaint through their ticket system and after several failed phone calls and promises to call me back I am still waiting on this being resolved. Extremely poor service, extremely poor quality of product which cost £1100. I have contacted consumer advise and will be taking this further. Unhappy ex customer!

DANGER DANGER DANGER!
Why is furniture in fashion still trading. I've looked at lots of reviews and there all very poor. I have first hand experience of the joke company. Still waiting for my replacement parts 6 months. You would be better of going to the local pub and speaking to a bloke who knows a bloke who knows a man. Give him all your money.
And cross your fingers.
I bet you will have a better result. Rather than waiting for these cowboys.

I was looking for a coffee table and found the perfect one on furniture in fashion. They delivered the table in good time and I was really excited when it arrived! My husband put the table together only to find a huge chip on the edge of the table. It was very noticeable so we took apart the table and put it back in it's box. The next day I went to ring furniture in fashion to organise for them to collect it and provide a full refund. I went onto their website and they don't have a telephone number for refunds - they only way you can organise a refund is to fill in an online form. I filled in the online form, submitted it, along with pictures and waited 10 days, still no response. I emailed their customer service but with no response. By this point I felt like they had sent us a faulty item and stolen money from us. After 14 days, I contacted the courier company and they organised to pick it up. I still hadn't heard back from furniture in fashion and the courier said they had nothing to do with refunds, just that they will take it back to their warehouse. I assume we will receive our 170 pound refund - however, I STILL haven't heard from them. This would be the worst online experience I have ever had and I do a lot of online shopping. They should just stick to their showroom in the UK and not sell furniture online. I hope I receive my refund, if not then I'm not sure what I can do as there is absolutely no way to contact them except filling out forms online. Yet they don't even get back to you - it is all automated responses.
I will not recommend furniture in fashion to anyone I know. Do not put yourself through the hassle. There are plenty of other furniture stores online who know how to run an online business and who know how to treat consumers properly.