Purchased two sofas which I am very happy with, they are super comfy, the staff was super helpful and very friendly.
5* All the way
This company is a pleasure to deal with, quality of furniture is outstanding and customer service is great! Thanks FIF
Please scroll down below the first 10 reviews, this is where you will get the true picture of this company!
Good quality furniture and excellent service. I have recommended this furniture company to many of my friends and family members.
The mirror I had ordered was securely packed and delivered as promised. The item matched perfectly the description. Very happy
I am amazed to see such a large range of designs, cost was bit out of my budget but i think i can manage for my sweet home.
Excellent delivery men, polite, efficient and very
Professional. Great communication and advice, highly recommend!
NO one can be as good as Furniture in Fashion. They sell great quality furniture products at reasonable price.
Furniture in Fashion carries very nice and quality items. The website was very easy to use. Very good company.
I was looking for a coffee table and found the perfect one on furniture in fashion. They delivered the table in good time and I was really excited when it arrived! My husband put the table together only to find a huge chip on the edge of the table. It was very noticeable so we took apart the table and put it back in it's box. The next day I went to ring furniture in fashion to organise for them to collect it and provide a full refund. I went onto their website and they don't have a telephone number for refunds - they only way you can organise a refund is to fill in an online form. I filled in the online form, submitted it, along with pictures and waited 10 days, still no response. I emailed their customer service but with no response. By this point I felt like they had sent us a faulty item and stolen money from us. After 14 days, I contacted the courier company and they organised to pick it up. I still hadn't heard back from furniture in fashion and the courier said they had nothing to do with refunds, just that they will take it back to their warehouse. I assume we will receive our 170 pound refund - however, I STILL haven't heard from them. This would be the worst online experience I have ever had and I do a lot of online shopping. They should just stick to their showroom in the UK and not sell furniture online. I hope I receive my refund, if not then I'm not sure what I can do as there is absolutely no way to contact them except filling out forms online. Yet they don't even get back to you - it is all automated responses.
I will not recommend furniture in fashion to anyone I know. Do not put yourself through the hassle. There are plenty of other furniture stores online who know how to run an online business and who know how to treat consumers properly.
I bought a coffee table and the service provide to me by the customer service is really great. I would recommend to use this company again
We came for a sofa and left with so much more! The selection was superior, their team was friendly and helpful. It was a Great experience!
Great company to deal with. Delighted with our purchase of a nest of tables. Will definately use again.
Very easy to order what I wanted, service brilliant, affordable price. I would be happy to use again.
Really happy with my new marble dining table set looks great, delivery was really quick with no problems
No problems with this company. Quick delivery and good value for goods. I would recommend this company to my friends and family.
I received my order in 2 Days and it was in good condition. Loved the furniture it looks great at my home.
Very satisfied, excellent customer service and a very good products. We love our new tv stand and display cabinets. Thanks a lot
I had a complaint about one of the items I bought, and was impressed by the way it was handled. I trust this furniture store.
I always feel satisfied customer service excelent! The service was great. Friendly staff. I love to buy online from Furniture in Fashion.
Overview
Furniture In Fashion has a rating of 3.4 stars from 310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Furniture In Fashion most frequently mention customer service, good quality and coffee table. Furniture In Fashion ranks 15th among Furniture sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members