FullerSpace

It is not me 15th I ordered this third week in March email say they don't know who I am I can't find my order I get a bogus tracking number after many emails with a sweet girl's name Sarah Smith which I'm sure is bogus they charged me a lot of money hair product image I never got I'm sure I never will from somebody named Sarah that's probably not even real and unfortunately I read reviews after I was scammed hopefully others read these before they order

I ordered 2 masks & 10 filters on April 15,2020 and the $ left my account on the same day! I never recieved a tracking number, though I requested one several times via email! ( what a joke!) All I got/ get is blah blah blah we want our customers happy blah blah blah! Lip service but definately no customer service! They offered me apologies and 10% refund! Haahaa! Plus I have nothing to show for my money, so I feel violated and angry! They dont even deserve 1 star!
I was going to file a complaint with the Better Business Bureau, but what good will that do since this sham outfit is in CHINA!?
I did file with PayPal, so hopefully they can get my money refunded. I have never had a problem on- line until now!
I did contact my bank and blocked my debit card and have to go to the bank to get a new one, which is a HUGE pain in the rear, as now I get to go to all my auto- pays and re- enter the new card! The bank said their fraud department looks into these matters and I will be refunded my money, she also said that this way they will have none of your banking info, since they're already thieves!
So my advice is do the same thing with YOUR bank to get your money back and always use PaPal for safety.

I ordered a mask on April 17th. Its June 26th and I STILL HAVE NOT recieved anything. I'm out $40. Don't know how to redeem this. Their website is gone. Just order from Wish. I do.

UPDATE: Well I've finally received my masks and they are exactly they way they looked on the site. The only thing is they have a bit of a chemical smell so I will hand wash before using but I am very happy! They are well made and I have all of my order! I gave it a four star because it took forever to get them but at least I know they are a legitimate business. Thank you Fullerspace! Happy customer here
Well I have to say after reading these reviews I'm so upset about being so naive about purchasing from this site, but I have to tell you that I did at least get one of my mask and it was good quality and all the filters that I purchased. I didn't receive 4 masks that I purchased and I sent 3 emails stating that I wanted a refund if I didn't get my masks by the end of next week and I got a response by a different person:

Harper Gordon (fullerspace.com)

May 16,2020, 10:37:42 AM GMT+7

Hi

Thanks for contacting us.

Please bear in mind that your mask will be shipped separately since the designed mask will take a bit longer to process.

Regarding your concern, I would like to say that the rest of your order is ready to be shipped. The tracking number will be updated to you as soon as we receive from our shipping agent.

Please allow us some time to deliver your high-quality purchase.
Regards,

Harper Gordon
Customer Service

I FINALLY received my mask order today! I DID dispute the transaction with PayPal and maybe that helped speed up the process - the order sat in Jamaica, NY for about 3 weeks - had I known that I was dealing with a company who used a Houston address but were ACTUALLY based in China I would never have ordered! They included five filters that I hadn't ordered - maybe because they knew there were a lot of upset people out here! The size is good on the masks, but the colors aren't as vibrant as pictured - duh! Here's hoping you all receive your orders and a good reminder to "buyer beware"!

I ordered 10 masks on February 24th from a post On Facebook. It appeared to be coming from a company in Texas. I've since found out it's someone in China... I've yet to get the 10 masks that I ordered. They were good to send me emails at first with "updates" on the progress of "making" the masks and then all of a sudden the emails stopped. I've sent multiple emails to the email address and you get a email back from an American name all having last name of Smith. The first email said it had already been sent to the shipping company and the second email said it hadn't been shipped yet, but that they would send me a tracking number when it was shipped. I received a fake tracking number a week later. There was like 1 update on that tracking number(not even making it out if China) and then the updates stopped. That was 10 days ago!
I told them that I wanted a full refund on my order since they obviously have no intention of sending me my masks... Their response was that they would give me a 5% refund, which would total $2.97 of my total order of almost $60! Still waiting, but I doubt I Will ever receive any masks!

I ordered 5 masks with the KAPPA crest for my husband and his few of his family members that are in that fraternity. I placed the order in early April. When the order was placed it stated they would be mailed in 7-10 business days. After several emails to the company, I finally received a tracking number May 28. Almost a month later, June 26th, the masks FINALLY arrived, During the wait time I requested a refund, mind you, I had not received a tracking number. I was told a refund was not possible because the masks had been sent to the shipping agent. They spent 10 days in Newark, NJ. I could have walked from PA to NJ to get them faster than their mailing. They even had the nerve to email me a coupon for a 20% discount on additional masks. Really! All the masks have a strong chemical smell. I'll try to get the smell out of them, before I give them out to be worn. Due to lack of communication, a sever delay in delivery and them not responding to the BBB, i WOULD NOT recommend EVER ordering from this company.