FTD

I ordered flowers 3 days before my friend's 50th birthday as a surprise to be sent to her office. No attempt was made to deliver flowers to her office. I was told "Either she no longer works there or she is off today". Actually neither of those statements were true. Had to talk to 4 people to get someone to agree to take an alternate address to send flowers to her home the next morning. I got a call 2 hours later saying they had placed the order with another florist and flowers would be delivered first thing in the morning. And they refunded shipping fee so I thought the issue had been resolved. The problem is that my friend NEVER RECEIVED flowers at her home the next day. No one called or attempted to deliver flowers. When I called to complain they couldn't find my order. Someone had deleted the order, confirmation number, recipient, everything. I left a message for a supervisor and 3 hours later the same person who told me on Friday that the flowers would be delivered on Saturday called to say she was very sorry but the florist had not delivered the order. I'm still waiting for the rest of my refund. This was without a doubt the worst customer service experience I have ever encountered. Nicole C

This was by far the worst service I have ever received. It was impossible to track my delivery. They apparently use 3rd party florists who lack communicating with them. I contacted them on numerous occasions because each time I spoke to a representative, I would get told something different about my order. I was advised they would call me back once contact was made with the florist. No call back. I advised that the delivery needed to be made before the end of business day, which is 3PM for a school. It was made afterwards, and the recipient had left. I spoke with a very rude manager, Alex, who lacked professionalism and customer service and interrupted me as I expressed my concerns. He even insinuated that my calls to their company was bothersome. I was told I would receive an email notification upon delivery. I did not! It was just overall a horrible, unsatisfactory experience that I would wish upon no one. To improve service, there should be a system set up to track the delivery, so calls do not have to be made to a representative. Especially, when you are made to feel unappreciated, and your business does not matter!

I ordered my girls flowers on a Monday to be delivered on Tuesday. They never arrived! Called "eflowers" on Wednesday and they said they would have the florist to contact me... NEVER DID. Called back on Thursday - said if was their after our service but would have the florist to contact me... NEVER DID!. Called of Friday, they said they would get them out and have the florist to contact me... NEVER DID. Just contacted them on Friday night, said it was their after our service and could only send a message to the florist. WHAT A RIP OFF! NEVER ORDER FROM THESE PEOPLE!

Ordered item for my wife just as a surprise. Website said same day delivery. So I ordered item. Got confirmation email. Then about 3 hours later get email saying they could not fulfill my order. To reply back that they could in the next 3 days or I could cancel the order. I replied cancel the order as my wife was not going to be home. Then they call saying they found a florist to make it and would be able to get out that day. I said wonderful that will work. When I got home around 7pm nothing there. Ok website says till 9pm. Well 9 comes and goes nothing. My wife leaves for work and I get a email at 7 the next morning they are to be delivered. Well $#*! she's not home. So I reply back to the email that nobody will be home to put up where cat can not get. Nothing not a word back from them on when how or if they delivered got my email or nothing. I will not be buying from them ever again as they promise and do not deliver. Nor communicate whats going on after you try to reach back out to them.

We order our flower 2 days before June 1st for my Aunt & Uncle 60th Anniversary for June 1st, today is June 3rd and it never came! I also requested it to be delivered by 11 am when I spoke to the customer service on the 2nd day, & that didn't happen.
DONT DEPEND ON FTD to get your flowers on time!
VERY UNHAPPY CUSTOMER!

When you order online for FTD, you get a confirmation that it will be delivered on the date submitted. Well, last year, my uncle had passed away and I had ordered flowers through FTD. The sympathy plant arrived the DAY AFTER the funeral service took place! It took my local family to hunt down the plant. It was a MESS.
2024, My Aunt passed so I used1800Flowers. They don't deliver to the entered zip code so I tried FTD once more. Again, the website confirmed the delivery date to deliver on time.
Three days later, the DAY BEFORE THE FUNERAL, I RECEIVED AN EMAIL STARTING OFF SAYING, "UNFORTUNATELY" THEY AREN'T ABLE TO DELIVER ON THE SCHEDULED DATE. IT WOULD BE DELAYED. I was LIVID! So I cancelled and demanded a refund. I received an email the next day to confirm the cancellation and to be refunded in 3-5 business days.
Fortunately, I found a local florist as a back up in the city and state of the funeral services. FTD IS UNRELIABLE! VERY POOR SERVICE! THEIR CUSTOMER SERVICE IS OVER SEAS! IT IS BEST JUST TO ORDER THROUGH THE CITY'S LOCAL FLORIST. LEAVE THESE MAJOR SO CALLED FLORISTS ALONE. MOST ARE SCAMS ANYWAY!

Back in the 70s and 80s when you wanted to send flowers, everyone knew you chose an FTD florist. I chose them for Valentine's day 2020 because my wife deserves the best. I was willing to pay more to get the best. I spent over $120 for 12 roses and a little stuffed bear, chocolates and delivery costs. I paid for FTD because I did not want my wife to get a box with a do it yourself kit. I want the young person proudly marching into my wife's work with beautiful flowers in hand and announcing he had a delivery for my wife. What she got were old flowers, THAT CAME IN A BOX FROM THE UPS GUY IN A DO IT YOURSELF KIT, the rosebuds started to droop within 4 hours at work. They have a 7-day satisfaction guarantee I will ask for a refund Look at the pictures. Wouldn't you? FTD IS DEAD. Go to Walmart they are cheaper and at least you know you are getting cheap flowers.

Tomorrow is my mother's 80th Birthday. This was ordered from FTD(BIG MISTAKE). Yes, the arrangement is cute, but to me there seems to be a lot of filler, not enough flowers and not close to the Better option, which is what was chosen. A full size Birthday card was to be included. That's the folded thing on the serving tray. I literally begged and pleaded to speak with someone who I could understand. I even asked to be transferred to someone in the US, hoping to get someone I could understand. I usually can understand accents. Not today. I even told them I have never asked for this. I didn't want to upset my mother with a replacement, that would crush her. They sent the good, not the better and card was not a full size card, lets discuss that. I even explained that I had a very traumatic day and needed someone I could understand and that would listen. Sending a replacement would make my 80 yr old mother feel crushed for the florist. Partial refund was in order. Now I will NEVER EVER order through them again. In collage, upper left is from ftd site, lots of flowers and big green flowers. Other two are what was delivered, lots of filler and no big green flowers. 2nd pick are the price levels, I paid for the middle.

Im sorry Im sorry is all I could understand ordered floweres for a funereal on a Tuesday and Friday never delivered after days of yes they be delivered and never were. Took our money right away though... this company IS THE WORST DO NOT ORDER! THEY ARE NOT A QUALITY OR A TRUSTWORTHY COMPANY!

I ordered a gift basket on Friday, it was to be delivered on Saturday for a friend in the hospital. When I chatted with someone Saturday on their site, she told me the business was closed…. REALLY, it's a hospital. I canceled the order and got a credit, plus my friend will now NOT get the gift while in the hospital.
My very last time ordering from FTD. SERVICE SUCKS
B Skoler

I ordered - and paid extra for - a Christmas Eve delivery for a gift. 1/3 of my purchase expense ($160 total) was delivery fees, and yet they still did not get it right. The gift showed up almost a week early, completely ruining the surprise that I had set up. I called customer service, and they agreed to resend the gift (the surprise was ruined, but I still wanted the impact of what I had set up). However, they never resent it. In fact, about 10 minutes after hanging up, I received an e-mail stating my request to cancel the order was denied. WTH? I never requested a cancellation. I called a bit later and after getting some run around about delivery windows being several days, the girl again agreed to resend the gift. NEVER WAS RECEIVED. Not only was the surprise ruined but *everything* I had arranged around the gift showing up on Christmas Eve was ruined. What jerks. And again... I was charged extra for a Christmas Eve delivery.

I actually use FTD for my business to send gifts to clients, employees, and other business relations. We spend about $4-10k a year but after this experience I will be setting up with a new vendor. And of course I will be closing my personal account.

My suggestion to anyone who sends gifts via FTD... ask the recipient to send you pictures to see how close the intended item is to reality. You will find there is often a HUGE difference.

Never again! I ordered flowers for my daughter's 30th birthday via FTD Online. I found the bouquet that I wanted to send and took it to the Premium level to the tune of almost $100. I was advised via email that the flowers were scheduled for delivery the day I expected. I found out that evening that the flowers had not in fact been delivered. It seemed that the florist never received the order due to their internet not working appropriately. When i went back to FTD Online, they checked with the florist and said they would be delivered that next day. And due to the issues, the florist said they would upgrade the order. I said i had already upgraded to to Premium, and was assured that they would 'fill it out even further' to make it more full and larger. When the arrangement finally arrived, later that afternoon, she sent me a picture. It was a sad bouquet that looked like the lowest level I could have ordered. Very disappointed in FTD AND the florist who put it together. I was an FTD Gold member, and have consistently experienced this type of service and product quality. Once I ordered a sympathy plant for a colleague in Florida, and it came in a bright rainbow container, nothing like the peaceful white vase in the picture. Unfortunately, unless you get a picture from the recipient, you only have your faith in FTD to rely on, which is minimal at best at this point. I feel that this is consistently a 'bait and switch'.

I ordered 2 sets of flowers for my wife, while I was away at work. First, I thought, (my fault) the flowers would be sent doing the day. WRONG after 5pm, I called and asked about my order. They said on the way... then they sent me an email telling me the flowers were already at my house, WRONG, they lied. One set showed up, next set, still waiting hours later. Totally UNSAT service, I will NEVER use FTD again. NOT HAPPY, OVER PRICED, Dont use, lie to you, charge you costly service, NO WAY NEVER AGAIN... TOTALLY UNHAPPY

Flowers were ordered, confirmed HAND DELIVERY. GUARANTEED... flowers were delivered to wrong address. Called customer svc. Obvious it's an outsourced operation, JEFF could barely speak English and Couldn't answer a question without placing me a hold. With an open line he spoke to another employee in a foreign language. When I asked for the location of the call ctr. Couldn't confirm local florist handling the order for pick-up. Can Only take a # & have them call us. JEFF hung up on me. 5 calls later all the same. They offered refund... no apology or offer REDO. THIS IS THE WORST SERVICE. So another rush gift had to be ordered... THIS COMPANY & THOSE LIKE THIS ONE SHOULD BE CLOSED DOWN... Next call BBB.