From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The shipping was not as long as I thought so far the product has been placed in my truck and is working well thanks I will use you again if I have too.
Parts fit. The price is good. On time delivery.
2nd time ordering from them not a single issue
This was the third ecm I've brought from you all 3 worked and performed perfect
Thanks so much, Torrance! We’re glad to hear the ECM units have been working perfectly for you, and we look forward to helping you with any future needs to keep your vehicles running smoothly.
So far it was easy. We will see when computer arrives
Very simple process, just fill in your car's info and they get you set right up. The shipping was on time and everything worked just like it should
Thank you, Alexis, for highlighting the smooth process and timely delivery. We’re glad everything worked as expected and appreciate your feedback—looking forward to making your future experiences even better. Please don’t hesitate to reach out if you need any assistance!
Works and operates as it should with great customer service.
Thank you, Jacob, for your honest feedback. We're glad to hear you're pleased with the product and our customer service, and we appreciate your patience. Please feel free to reach out anytime if you need further assistance.
Figured out it wasn't my problem, still tried to install this computer and had trouble getting it to read security key and gave up.
Flagship 1 has always been great I never had any problems with their products and I have ordered quite a few ecms people that are complaining don't have any actual proof go flagship one!
Just put it in, and only problem was starter unresponsive light on the screen. So I did the key reprogram method. Turn key all the way to right before start, leave there for 10 minutes. Turn key to off for 5 seconds. Than turn on again for 10 min. Repeat 3 times. Then turn off, remove key. Than key in, and start. EUREKA, I finally have a good BRAIN. LOL. THANKS ALOT
DIFFICULTY WITH WEB SITE ORDERING... DON'T KNOW IF IT IS ME OR YOU.
Success with order at a later date
Everything is good.
Good product so far everything is working well, and keep making good products. Thank you.
Thank you, Cornelio, for your kind words and thoughtful feedback. We're glad to hear the engine control module is performance meets your expectations! We'll continue striving to deliver reliable products you can count on.
My 2003 Ford Expedition, 4.6L V8 had the typical Ford problem of "No crank, no start". I had personally replaced everything in the ignition system with no result. Finally, I had my car towed to Mullinax Ford. They diagnosed it and said the key cylinder transponder ring was bad, but Ford no longer makes them, so my car cannot be repaired. The diagnosis cost me $200 and I had my car towed back home. I bought a used transponder ring and that did not fix anything. The PCM was the only thing left to replace, so I purchased and installed a rebuilt programmed PCM from Flagship One. I hired a locksmith to put the key code into the new PCM. The engine started on the first try. Flagship One saved my car.
Hi Robert, thank you for sharing your detailed experience. We’re glad the rebuilt PCM got your Expedition started again, and we truly appreciate your persistence and trust along the way. Please don’t hesitate to reach out if you need any future assistance—we’re here to help!
Easy to navigate and a very good experience overall, Thanks
Got the pcm ordered however the sales person who sat up my purchase conveniently failed to mention I might want to consider purchasing keys that come with it already programmed specifically for my 2005 Ford Taurus. The vehicle will not start without new keys, previous set of keys will not work. So I called the flagship one inc phone number someone with customer service, I was sent a PDF with instructions on how to go about getting the keys I already have to work with it, something about a locksmith. Tried can't find any with the correct equipment. Another mention of contracting Ford to program them for me, I attempted doing this also. I was turned away due to my car being older than a 2006 anything made before that is too old and they are unable to help me with my issue. Also attempted the lower segment of the email suggesting directions to manual program the keys, is last attempt also failed. Once again I called and was not able to really come up with any thing I could agree with the operater about. Still very angry!
Referred by a reputable mechanic who has done a lot of business with Flagship.
Awesome service. Fast shipping and plug and play. Definitely wouldn't hesitate to buy from them again.
The service was exceptional and the product was a great fit. I would recommend you to anyone who has a Lincoln.
The original PCM we ordered was no good. The response time was a little slow and the warranty took about 3 weeks. However, they made it right and warrantied the PCM. I'd like to see improvement on the communication side so I can keep my clients informed. I will use them again since they did stand by their parts.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Fast shipping, good customer service, overall great!
Good quality service im always updated until it was delivered, thank you
AOKO! Fast service, easy and good communication.++++++++++++++++++++++++++(+++(+(((((((!+++++++++++++++++
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Zachary, for sharing your positive experience with us. We’re glad the parts fit, pricing met your expectations, and delivery was right on time! We look forward to serving you seamlessly again in the future.