From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Flagship One was very helpful and gave me exactly what I was looking for. Their computer worked right out of the box, I didn't even need to program it. Very happy with my purchase.
Was able to clear my dashboard and helped my vehicle to perform as it should. Great service. Thank you.
Thank you, Richelle, for sharing your experience! We’re thrilled to hear everything worked perfectly on the first try—that’s exactly why we do what we do. Looking forward to helping keep your vehicle in top shape down the road!
Great ecm and quick service. Thanks for the easy experience. Will use them again
Hi Gregg, thank you for your positive feedback and for highlighting the quick service. We're committed to making every experience smooth and look forward to making your next visit even better. Please don’t hesitate to reach out if you need any assistance in the future.
Quick, easy, customer support was impeccable - everything they said it would be it was! Will use again in the future.
Missy, thank you for taking the time to share such a positive experience. We're glad our customer support met your expectations and really appreciate your intention to choose us again. If there’s ever anything more we can do to assist, please don’t hesitate to reach out.
Worked well, more map sensor issues. I've bought many Computer from this provider and only ever had one issue with a PCM.
Ordered the PCM with the Vin #. I spoke with CS several times due not having worked with this company before. The PCM arrived within 8 business days. I installed the PCM and the truck fired right up. My truck had lots of dash light stay on, I shut off the motor and restarted the the truck and all of the lights shut off. The truck runs fine. Thank you.
We have purchase multiple PCM, and just this year the quality has been bad. 2 of 4 the we have just purchased have had to be returned for various issues, i.e. Bad programming, over spray on electrical connectors. And they try and charge us for returning the PCM after 3 try's.
A little slow getting here this time, but overall I am very satisfied
I plugged it in and it worked. They are a legit place. I would use them again way better than a lot of places.
Thanks so much for sharing your experience, Ronald. We’re glad the part worked as expected and appreciate your kind words about our service; we look forward to helping you again down the road!
Site states it will pre-program the computer for me car, all that would be needed is a PATs update. That is not true, I had to pay a company to come out and program it. It also requires information that may only be on the old computer or on a label inside the car's engine compartment. If both are missing the programming will not work AND could possibly damage the engine. This is because the solenoid control body and strategy codes are not always correct in the as built downloads from the manufacturers. They should CLEARLY state this and tell you where to find them when possible so the information can be verified.
The order process was simple and just involved entering my VIN. Price was reasonable and was plug n play ready which allowed me to get my Suburban back on the road quickly.
Thank you, Jacob, for sharing your experience and highlighting the ease of order and the quick delivery. We truly appreciate your confidence in our product and are glad to hear your Suburban was back on the road so fast. Looking forward to serving you again!
Fast turn around and great product! Would buy again from them!
Scott, thank you for highlighting our quick service and quality product. We look forward to continuing to provide you with this level of support and hope to exceed your expectations on every order. Please don’t hesitate to reach out if there’s anything we can do sometime soon.
Kindly and excellent service and taking my question right the first time.
Thank you, wen-kuei, for welcoming the service and quality you experienced. We appreciate your feedback deeply and remain committed to addressing any further needs or questions you may have in the future.
Great service, Im very happy with my car computer, good service, I gotten it on time and my is running with no problem. Thanks
Jose, thank you so much for your wonderful feedback! We’re delighted to know your car computer arrived on time and is running smoothly, and we appreciate the kind words about our service. If there’s ever anything else you need, we’re always here to help!
Easy ordering and checkout. The PCM arrived on time. Best of all, it took only a couple minutes to install and fixed the issues immediately! Extremely happy with the whole experience.
Hi Gary, thank you for sharing your experience! We're thrilled to hear the PCM arrived smoothly and addressed the issues quickly—that's exactly what we aim for. Always here to help with anything you need next.
Life saver #1
I have a shop and i have to invest alot on getting new pcm programming or key reprogram, but they have everything programed with the cars vin#, it makes everything easier.
Thank you, Aj, for sharing your experience and highlighting how the product has made your work easier. We truly appreciate your feedback and are glad to support you in the shop. We look forward to continuing to serve you.
ECM arrived in a bubble mailer to start...but the ECM was cosmetically undamaged and clean but the pins were dirty and HEAVILY corroded! Had to clean them before installation.
Ordered ECM for 2013 Chevy Equinox on 9/28/24. Received it a few days later and tried to install. It was not Plug and Play as stated. Had to call 3 different times for instructions to program key. Kept getting wrong instructions. Have called multiple times because it would not work and was given the same information every time. They are dragging their feet with an answer on what to do! I finally called today and said I want a refund! The Rep said I had to pay shipping and a charge of $85. I told her I am not paying anything to return a part that I was assured was going to work! When you have to call a company so many times because the part isn't working, it should not be my responsibility to pay anything! The Rep did send a prepaid label to return and if I don't receive my full refund, I will be making calls to the Attorney General's office. This is not great customer service by making me responsible for a guaranteed part! I wouldn't recommend this company to anyone!
First time using your company. The part has been installed and I am now using my f250 6.4. It takes 3 hundred miles or so to run through it cycle. Then I will post an update
It took longer than expected to get the part. I Installed it and so far all is working as it should.
User friendly, easy to use website. So far all is great
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Thank you for sharing your experience—it’s great to hear the computer worked seamlessly right away. We appreciate your feedback and look forward to assisting you with any future needs.