From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Everything went well with the install and the programming of the keys. The company only charge me $150 to come out and program them to a new case and worked well.
Took approximately 2 weeks to get the computer! Not what there advertised return time states!
They did finally overnight it at there expense. Little to no comfort.
Could have discounted it some but didn't.
Computer itself works fine and fixed the issue the truck had.
It was good to deal with over all. And good customer, They are there if need to talk to.
We're grateful for your time in sharing your positive experience with our company Ken! Thank you!
Told ecms we're in stock, not true wound up waiting months for a customer just for them to say I don't have it send yours in and we'll fix it, second time I used them had the exact same thing happen after waiting a month again. Horrible communication
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Beat up part and jb weld on it and it won't work. Wasted 1.5 hours trying to get the vats to work and gave up reinstalled my old pcm for now. I've sent emails for help and it's been awhile and no response from them.
Hi Joe, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
Jeep would randomly die, changed every sensor and cat, nothing fixed it. Got new PCM from Flagship and runs perfect!
We're honored by your trust in our company – thank you for the 5 stars Paul!
Sometimes very good communications, sometimes nothing. My product was expected to be shipped and received the following week, but when I was contacted 10 days later the product wasn't even shipped yet. It finally arrived a few days later.
The customer service was very good. The girl who help me out was excellent. I didn't give 5 stars just because the delivery didn't arrived in the time frame supposed, but more than that, I would absolutely buy again from them if necessary
Took weeks to get my ecm. The website says a few days for shipment. Although I got my ecm I wasn't satisfied with the timeline of shipping.
Ordering was very easy. Clear and concise. Got exactly what I asked for in a very short time frame. These guys are truly legit. Thank you Flagship One. They provided me with a (PROGRAMMED) computer for a 97 Cadillac Eldorado, something no one else could do. No shops had the software to program my existing computer because GM dropped it and no longer supported it because of its age. Declared it obsolete. Back on the road again.
Your time in leaving us a positive review is greatly appreciated – thank you Kenneth!
I understood all of the numbers on the computer needed to match. And that they needed to be matched to the Vin number. And this would create a plug-and play scenario.
The computer I received was off by one number (letter). When I questioned that I was told that that letter designated the revision. And that I had the most updated revision. However, after plugging it in the car would not start. I was told to take it to a mechanic so that they could flash it. But I understood that's what I had just paid for.
So I'm running on the original computer. Well, the flagship computer sits on the shelf. Because no mechanic in my area wants to touch it and reflash. They have told me that if that's what the computer needs then I should just bring the car in with the original computer and they can reflash the original computer.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Purchased November 5,2023…. Requested a copy of procedure for setting Key Fob.
They did not send instructions… so i can't use the CPU from Flagship.
Do not buy anything from Flagship or Minnt
Your trust and satisfaction are our greatest rewards George – thank you for the 5-star review!
They made sure our part worked before shipping. Even though it made it late. But it worked awesome
Hi there Debra! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Great experience. Because of Flagship One Inc., We got our 2004 Dodge Stratus running again. Did take a little longer, but we ordered it during the Holidays, once the Holidays were over in no time at all. The greatest thing they were to able send right to the garage where the car was repaired. A+
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Had good experiance with first 2 ECU but had bad ECU on a charger that I had to have replaced 3x but still not working, would not refund just give me partial credit for future purchase. Ended up oredering ECU through different company & no problems, installed & ran perfectly, has been gone several Mo. With no issue. So your warranty dept. needs some work!
EASY TO USE, HAVE HAD ECU IVE NEEDED
Before coming to flagship one I read a lot of negative reviews but I also read a lot positive reviews also so I decided to give it them a shot and boy I'm glad I did they got me back on the road my truck runs fine after having my key programmed works great thank you again flagship one sorry for those who had a bad experience but they will help you out I'm sure base on how you response.
We're grateful for your time in sharing your positive experience with our company Brandon! Thank you!
I was having an issue after installing the PCM and contacted support about it through email. To date support has never replied and I had to take the time to resolve the issue on my own.
Thank for all your help everyone i spoke to was eager to help me with my need to get my honda acc ex up and running great service for everyone and keeping me posts on what going on step by step will be letting my friends know about them and to call them. Thanks so much
Your trust in our company is what keeps us motivated Jay – thank you for the 5-star rating!
We've ordered several modules from here and none have worked. Have to get them from the dealer every time. Get the run around every time we ask for a replacement or refund. They request a code, how could I get a retrieve a code from a vehicle that will not run because the ECM does not work, you can't.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.