From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
When I ordered my part I got it very fast. It was very easy to place the order.
Proper product fit. Additional programming for
Rel-learn throttle plate position and cam shaft position. All can be done with the proper programming tool.
Hi Rocco, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The company was good to order with and the staff were excellent on help and following up with everything they even called after I received my order to know if I had issues or needed help
We want to express our gratitude for your recent purchase Derek! If there's anything you need help with, just let us know.
First, I was amazed that they even had the part for our 08 jeep, they kept me informed on every step on its way to me. I even gave two mechanics the info who were struggling to find the computers for their clients. I highly recommend this company.
Thank you for your trust and for recognizing our efforts with a 5-star rating Donna!
My experience was excellent sent the faulty ECM and about 2 weeks later received the faulty ECM and a working ECM. I Installed the ECM and it has worked perfectly.
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Me ha funcionado
Y se ha adaptado al auto
Me gustaría tener más detalles en otra compra que nesecito
Hi Rafael, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Replaced it and it scared me at first, but the second turn of the key started immediately! Thank y'all so much! Truck has been working fine since!
Hello Ethan, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
PCM worked as intended, it was delivered on time, no issues
Hi Michael, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Super fast, now u guys going to make do A long statement ridiculous
Hello, thank you so much for trusting Flagship One Inc. Let us know if you have any questions. Take care.
The phone techs were direct and friendly. Almost felt like we were face to face.
Hi Troy, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Everything went well. Very satisfied.good communication
We're delighted to have earned your trust and satisfaction. Thank you Stanley.
It was easy. Easy and clear instructions for installation. It worked correctly. 100% recommended.
Your trust and satisfaction are our greatest rewards – thank you for the 5-star review Edgar!
They are great and they stayed in contact with me from start to finish.They let me know every step they were taking and the part working great.Just want to say thank you to the team.
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Luther.
Great shopping experience and they were thorough when it came to customer experience and satisfaction. All you need is your vin and answer a couple questions and boom that's it. Easiest way to replace an ECU in my opinion if you can wait a couple weeks
Your time and feedback are incredibly valuable to us Robert – thank you for the 5-star review!
Waited to long for part...was told an earlier time than was shipped
Had to call to get the correct part, wasn't listed on web site, 98 Isuzu NPR 5.7 gas. The person I spoke with was very knowledgeable, found the correct part very quickly, verified it was correct & took my order. Had the part in a couple of days and worked perfectly. Highly recommend Flagship One if you need an ECM.
Hello James, we're glad you found our customer service helpful! Thank you for choosing Flagship One.
Sent truck to nissan dealer and they said ecm is not functioning properly, no start.I was hoping to do the work myself in my repair shop, but had to go to someone with a scope.Will be sending the computer back soon for replacement with another one.Al
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Site was easy to find. Filling out the information was quick and easy. Kept me noted and up to speed on when they were preparing the package. Went was sent out. As well checked InTo make sure I got it.
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Michael.
Ordered a new PCM for my 2008 Ford Explorer Sport Trac and was shipped timely and works great. No complaints here!
Thank you for your trust and for recognizing our efforts with a 5-star rating Todd!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Debra! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!