• Frenchie World

Frenchie World

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Overview

Frenchie World has a rating of 1 star from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Frenchie World most frequently mention tracking number problems. Frenchie World ranks 472nd among Dogs sites.

  • Service
    15
  • Value
    13
  • Shipping
    15
  • Returns
    12
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
5
See all photos
How would you rate Frenchie World?
Top Critical Review

“Merchandise never made it and won't reimburse my account”

Matt P.
7/10/22

Bought 2 tee shirts and only 1 arrived weeks after my order (disappointed in the clarity of the picture on shirt). My 2nd shirt never made it and after multiple inquiries to its whereabouts, Kelly states "it's missing " said it would take up to 15 days to reimburse my account well now 7 weeks later still waiting. DONT BUY FROM THIS COMPANY! Poor product and can't deliver them to you and if it doesn't make it good luck getting your money back!

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user mattp548
1 review
0 helpful votes
July 10th, 2022
Verified purchase

Bought 2 tee shirts and only 1 arrived weeks after my order (disappointed in the clarity of the picture on shirt). My 2nd shirt never made it and after multiple inquiries to its whereabouts, Kelly states "it's missing " said it would take up to 15 days to reimburse my account well now 7 weeks later still waiting.
DONT BUY FROM THIS COMPANY!
Poor product and can't deliver them to you and if it doesn't make it good luck getting your money back!

Tip for consumers:
Don’t use this site , poor merchandise ( not quality or clarity as you see it on the site) and May not deliver your items at all.
Lacks customer service and still waiting for them to reimburse me .

Products used:
1 tee shirt , tried to buy 2

Service
Value
Shipping
Quality
Thumbnail of user mattd488
1 review
0 helpful votes
May 19th, 2022
Verified purchase

Have been waiting over a month for a simple dog chain they offer on their site. Have asked multiple times for a tracking number, they won't give one - just keep responding saying, "Your order has been shipped and it is in transit."

They seem like good prices for decent products, but it's a terribly run online store with no ethics or structure in place. Go to a more reputable brand/company and pay the extra $10, it's worth it for your own mental health.

UPDATE: Just told me my order was "lost in transit" and that I "will receive a refund in 10-15 days."

Stay away.

Tip for consumers:
Don't

Products used:
None

Thumbnail of user tarae112
1 review
0 helpful votes
April 16th, 2022
Verified purchase

I ordered a dog bed in November 2021. After weeks of no change in the tracking for several weeks I contacted the company by email. I received a kind reply to not worry because it was on the way. After 3 months they finally admitted that the item was lost and would issue a refund. I was told the refund would take 10-15 business days. After 4 weeks I co ntacted them again about the refund. They replied that they needed to get in touch with accounting. Again, no refund. I emailed again a couple weeks later and now I don't even receive a reply from the company.

Tip for consumers:
Customer service number is no longer in service

Service
Shipping
Returns
Thumbnail of user jaclynb75
1 review
0 helpful votes
July 26th, 2022
Verified purchase

I ordered a few items on April 2,2022. Here we are on July 26th, nearly 4 months later, and I NEVER received one of the items. While I was promised a refund on said item 2 months ago, the person for Frenchie World who monitors their info email account suddenly VANISHED and has stopped responding, and no refund was EVER given. I wish there was a way to leave a bad review on more websites because it is seriously SO ridiculous. And look at these other reviews! Clearly A WASTE OF TIME AND MONEY. DO NOT SHOP HERE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamf599
1 review
0 helpful votes
February 1st, 2022
Verified purchase

Fools gold. Great pricing on seemingly great looking dog apparel. Horrible company. Horrible business ethics. I highly recommend never working with them to save yourself the frustration

Tip for consumers:
Don’t use it. Go somewhere else

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisak2136
1 review
0 helpful votes
December 8th, 2022
Verified purchase

Dont order from them unless you just want to give your money away! I can't get hold of anyone to cancel

Tip for consumers:
DONT! I found the same product on Amazon and it was $20 cheaper

Products used:
Haven't received my order yet.

Service
Thumbnail of user alexander.rojasrey
1 review
0 helpful votes
April 20th, 2023

The worse transaction, I spent 200 US and all went to the bean as nothing was useful, they don't do refunds and never answered my emails.
Avoid! Avoid!

Tip for consumers:
Awful customer service

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user isabelz21
1 review
0 helpful votes
October 15th, 2022
Verified purchase

This company comes across as legit, but I'm learning they're not. I love my frenchie so I placed an order for about $250 worth of items back in July 2022. Never received them and they've gone ghost. Looks like this has happened to so many people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellym1672
1 review
0 helpful votes
March 2nd, 2022

Made an order - it arrived with 1/2 the parts missing and in the wrong color. Its now been 4 months and they havn't sent the correct and complete items or given me a refund. I've now had to go to visa so they can chase them around.

Dont buy from these guys.

Tip for consumers:
Dont use it - its a scam.

Products used:
None - theyre all the wrong products, missing pieces or defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrar541
1 review
0 helpful votes
August 31st, 2021

This website is a giant scam. They don't allow refunds or exchanges if items don't fit. You can find this stuff on Amazon for half the price

Thumbnail of user sharonw1947
1 review
0 helpful votes
August 1st, 2022

Like everyone else here- made 3 orders, repeated chases with 'dont worry your order is in transit' and the final 'your shipment has been lost we will issue a refund'. Total scam!

Tip for consumers:
DO NOT PURCHASE FROM THIS SITE

Products used:
nothing arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewf950
1 review
0 helpful votes
December 12th, 2022

I placed an order on Oct 2nd. It's now December 12th. I have made numerous attempts to contact their "Support" and no one is answering. The phone number goes straight to voicemail, all of my emails have gone unanswered and I even attempt to reach out to them via DM on Instagram and I still have not been answered. The order was over 150$ worth so this very alarming. Do not buy from them.

Tip for consumers:
Don't buy from them. Total scam

Products used:
Jackets, and other clothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leighb223
1 review
0 helpful votes
September 28th, 2022

FRAUDSTERS. AVOID AT ALL COST.
Ordered two life jackets for frenchies in August... and never received. After continually chasing they admitted lost in transport and have promised refund... which has never been received so I have now had to report to the bank as a fraudulent transaction. Cant comment on customer service as THERE IS NONE!

Tip for consumers:
FRAUDSTERS... DONT BUY!

Products used:
None as product never received

Service
Value
Shipping
Returns
Quality
Thumbnail of user katieb737
1 review
0 helpful votes
June 18th, 2022

Ordered 2 shirts and waited for shipping & a tracking number that didn't come. When asked when it will be shipped was told it was on its way. Waited a bit then asked for a tracking number, was told it was lost in transit. Did I want it sent again or refund. Asked to send again & notification of the shipping & tracking. Didn't get a reply for ages, asked again when it will be sent. Same reply, lost again & will send refund. Highly doubt I will get a refund, there goes my money! Wish I had read these comments before ordering from this site!

Thumbnail of user nicholasb940
1 review
0 helpful votes
April 9th, 2023

I placed an order 9 months ago and still haven't received it. Their customer service is nonexistent.

Products used:
Dog clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyb547
1 review
1 helpful vote
June 1st, 2022
Verified purchase

I ordered 2 Frenchie harnesses from them. 1 came but the other never did. After numerous emails, they finally said it was lost. They said they would refund it 3 times but never did! Crooks!

Tip for consumers:
Don’t buy from them. They are crooks!

Products used:
Only received one of the two dog harnesses I ordered. They told me the other was lost. They told me they would refund numerous times but they did not!

Service
Value
Shipping
Quality
Thumbnail of user kelleyf60
1 review
0 helpful votes
August 19th, 2022

I wish I would have read these reviews before ordering! I actually ordered a gift card that of course never came. How do we get this site down? They need to be reported…an then arrested!

Tip for consumers:
That the entire company is a scam

Products used:
None…I purchased a gift card to use online and never received. The company isn’t real.

Service
Value
Shipping
Returns
Thumbnail of user sajeeo
0 reviews
0 helpful votes
January 17th, 2022

I wish I had seen all these reviews before I purchased anything from Frenchie World! I ordered an expensive car seat since October 2021, never received it, was told it got lost in transit. I asked for a refund and was told it will be credited to the account but I never received it till today and they stopped communicated with me all together. I am going to report this company to The Federal Trade Commission Consumer Information! I hope everyone else got scammed by this company will report them, nothing probably going to be done but at lease they might be able to flag this company, I hope.

Tip for consumers:
Just don't buy anything from Frenchie World!!!

Products used:
Ordered a car seat but never received!

Thumbnail of user lisap2312
1 review
0 helpful votes
April 7th, 2022

To whom it may concern, I placed an order on 6th feb which got lost in transit. I was told it was on the way and then told it was lost in transit and would receive a refund from a customer representative over email. I've still not received a refund and am now being ignored. DO NOT USE

Service
Value
Shipping
Returns
Quality
Thumbnail of user 2blujs
1 review
0 helpful votes
December 20th, 2023

It is Dec 20th. I placed an order with this online shop on Dec 11th. Just realized I have not recieved a shipment confirmation or tracking number. Called the number on their website. It is some pyramid scheme selling vacations. The automated attendant asks if you want to hear their specials and asks your age range. Nothing about an order with Frenchie World etc. I did send 2 emails asking for order info., to 2 diff rmail addresses. Stated that if they are a viable business they should call their own number. If I hear back AND they make good on my order, I'll change this review. I do not want to give a small business a hard time who has been cyber attacked. But in quickly reading other reviews I do not believe this is a reputable business. I hope I'm wrong.

Tip for consumers:
Will change review if customer service comes thru

Products used:
A dog harness

Shipping
Thumbnail of user cassp18
1 review
0 helpful votes
October 19th, 2022

DO NOT BUY FROM THIS SELLER! 100% scam. Never received order, and never received refund even though I was promised. I placed this order on the 3rd of June 2022, it is now the 20th of October 2022 ….

Tip for consumers:
DONT USE THIS SITE

Products used:
Received nothing!! Not even a refund

Thumbnail of user venicea1
1 review
0 helpful votes
January 14th, 2021

Do not let yourself be suckered. This has been an ongoing ordeal for 6 months. I placed an order from Frenchie World for a French Bulldog coin bank in the amount of $69.90. Frenchie World FAILS TO DELIVER A PRODUCT AND FAILS TO REFUND.

I have had a total of 11 email correspondences since July 16,2020 with Annie. Frenchie World is using the COVID situation to make up lies about delayed deliveries and lost packages. Annie is fairly quick about replying to emails; however, she (if she is even a she) leaves an obscure answer, such as "Your order has arrived in your country so we would like to ask you to wait a few more days and you will receive it…Don't worry, everything is alright." There is no specific tracking information ever exchanged.

By September 30, Annie states that my order was lost and gives me the option of resending or refund. I was an idiot and opted to resend. Fast forward to November 28, I still do not have the package. When asked for a tracking number, Annie's response is "Tracking number will be automatically sent any moment now." There was no tracking sent. Why wouldn't it be attached it to the email? When confronted again, there was no same day/next day response by Annie. On December 9, I requested the refund. Here comes the apology and for me to wait 10-15 business days. What company makes you wait that long for a credit card refund?

It is now 2021. I finally demanded the refund. Annie's final response was to send my request to the accounts department, as I should have already received it. Frenchie World policy is 10-15 BUSINESS DAYS (NOT DAYS), just long enough for the customer to conveniently forget about it. Frenchie world makes you wait 6 months because by then, the window to dispute the transaction with the credit card company has already expired.

This is when I pulled up the Frenchie World reviews, only to read the same script. It was a flurry of the same false assurances. I confronted Annie about this, and I have yet to receive a response. It's sickening to see constant pop ups on the website indicating that someone has purchased from them. Of course, these pop ups may be fake to entice browsers to buy. Frenchie World is exploiting people who love the breed and spoil their frenchies.

DO NOT ORDER FROM FRENCHIE WORLD. THE REVIEWS ARE TRUE AND YOU WILL BE SCAMMED.

Tip for consumers:
Research the reviews of a company first.

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