Frenchie World

Have been waiting over a month for a simple dog chain they offer on their site. Have asked multiple times for a tracking number, they won't give one - just keep responding saying, "Your order has been shipped and it is in transit."

They seem like good prices for decent products, but it's a terribly run online store with no ethics or structure in place. Go to a more reputable brand/company and pay the extra $10, it's worth it for your own mental health.

UPDATE: Just told me my order was "lost in transit" and that I "will receive a refund in 10-15 days."

Stay away.

This company comes across as legit, but I'm learning they're not. I love my frenchie so I placed an order for about $250 worth of items back in July 2022. Never received them and they've gone ghost. Looks like this has happened to so many people.

Made an order - it arrived with 1/2 the parts missing and in the wrong color. Its now been 4 months and they havn't sent the correct and complete items or given me a refund. I've now had to go to visa so they can chase them around.

Dont buy from these guys.

I ordered a dog bed in November 2021. After weeks of no change in the tracking for several weeks I contacted the company by email. I received a kind reply to not worry because it was on the way. After 3 months they finally admitted that the item was lost and would issue a refund. I was told the refund would take 10-15 business days. After 4 weeks I co ntacted them again about the refund. They replied that they needed to get in touch with accounting. Again, no refund. I emailed again a couple weeks later and now I don't even receive a reply from the company.

Ordered 2 shirts and waited for shipping & a tracking number that didn't come. When asked when it will be shipped was told it was on its way. Waited a bit then asked for a tracking number, was told it was lost in transit. Did I want it sent again or refund. Asked to send again & notification of the shipping & tracking. Didn't get a reply for ages, asked again when it will be sent. Same reply, lost again & will send refund. Highly doubt I will get a refund, there goes my money! Wish I had read these comments before ordering from this site!

To whom it may concern, I placed an order on 6th feb which got lost in transit. I was told it was on the way and then told it was lost in transit and would receive a refund from a customer representative over email. I've still not received a refund and am now being ignored. DO NOT USE

I placed an order on Oct 2nd. It's now December 12th. I have made numerous attempts to contact their "Support" and no one is answering. The phone number goes straight to voicemail, all of my emails have gone unanswered and I even attempt to reach out to them via DM on Instagram and I still have not been answered. The order was over 150$ worth so this very alarming. Do not buy from them.

I wish I had seen all these reviews before I purchased anything from Frenchie World! I ordered an expensive car seat since October 2021, never received it, was told it got lost in transit. I asked for a refund and was told it will be credited to the account but I never received it till today and they stopped communicated with me all together. I am going to report this company to The Federal Trade Commission Consumer Information! I hope everyone else got scammed by this company will report them, nothing probably going to be done but at lease they might be able to flag this company, I hope.

Fools gold. Great pricing on seemingly great looking dog apparel. Horrible company. Horrible business ethics. I highly recommend never working with them to save yourself the frustration

Like everyone else here- made 3 orders, repeated chases with 'dont worry your order is in transit' and the final 'your shipment has been lost we will issue a refund'. Total scam!

I wish I would have read these reviews before ordering! I actually ordered a gift card that of course never came. How do we get this site down? They need to be reported…an then arrested!

Bought 2 tee shirts and only 1 arrived weeks after my order (disappointed in the clarity of the picture on shirt). My 2nd shirt never made it and after multiple inquiries to its whereabouts, Kelly states "it's missing " said it would take up to 15 days to reimburse my account well now 7 weeks later still waiting.
DONT BUY FROM THIS COMPANY!
Poor product and can't deliver them to you and if it doesn't make it good luck getting your money back!

It is Dec 20th. I placed an order with this online shop on Dec 11th. Just realized I have not recieved a shipment confirmation or tracking number. Called the number on their website. It is some pyramid scheme selling vacations. The automated attendant asks if you want to hear their specials and asks your age range. Nothing about an order with Frenchie World etc. I did send 2 emails asking for order info., to 2 diff rmail addresses. Stated that if they are a viable business they should call their own number. If I hear back AND they make good on my order, I'll change this review. I do not want to give a small business a hard time who has been cyber attacked. But in quickly reading other reviews I do not believe this is a reputable business. I hope I'm wrong.

The worse transaction, I spent 200 US and all went to the bean as nothing was useful, they don't do refunds and never answered my emails.
Avoid! Avoid!

FRAUDSTERS. AVOID AT ALL COST.
Ordered two life jackets for frenchies in August... and never received. After continually chasing they admitted lost in transport and have promised refund... which has never been received so I have now had to report to the bank as a fraudulent transaction. Cant comment on customer service as THERE IS NONE!

I ordered a few items on April 2,2022. Here we are on July 26th, nearly 4 months later, and I NEVER received one of the items. While I was promised a refund on said item 2 months ago, the person for Frenchie World who monitors their info email account suddenly VANISHED and has stopped responding, and no refund was EVER given. I wish there was a way to leave a bad review on more websites because it is seriously SO ridiculous. And look at these other reviews! Clearly A WASTE OF TIME AND MONEY. DO NOT SHOP HERE.

I ordered 2 Frenchie harnesses from them. 1 came but the other never did. After numerous emails, they finally said it was lost. They said they would refund it 3 times but never did! Crooks!

Dont order from them unless you just want to give your money away! I can't get hold of anyone to cancel

I placed an order 9 months ago and still haven't received it. Their customer service is nonexistent.

DO NOT BUY FROM THIS SELLER! 100% scam. Never received order, and never received refund even though I was promised. I placed this order on the 3rd of June 2022, it is now the 20th of October 2022 ….