I wish I had seen all these reviews before I purchased anything from Frenchie World! I ordered an expensive car seat since October 2021, never received it, was told it got lost in transit. I asked for a refund and was told it will be credited to the account but I never received it till today and they stopped communicated with me all together. I am going to report this company to The Federal Trade Commission Consumer Information! I hope everyone else got scammed by this company will report them, nothing probably going to be done but at lease they might be able to flag this company, I hope.