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Freewallet
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Freewallet

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RU
1 review
1 helpful vote
Follow Mike N.
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Simple
June 22, 2021

Can call it an awesome application with a lot of currencies available. It is very simple to use and has a quite intuitive interface: everything's clear. The acc was easy to set up too. Thanks, Freewallet team!

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
Follow Mikael M.
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I had the pleasure of asking a few questions to the customer service team before purchasing and was pleased with how quickly and competently they answered all the questions. I installed the wallet with complete confidence that everything will be in order with it and the coins, because they are protected by excellent technical support.

I was pleased with the mobile application, which I eventually began to use. It contains all the necessary functions very compactly, allowing you to track and use your coins even more efficiently.

Date of experience: April 30, 2021
GB
1 review
1 helpful vote
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Thanks for your wallet
August 18, 2022

As long as Freewallet continues to do things the way it does, I will not stop being a customer of yours. My bet on this wallet turned out to be correct, because in this case, those of my friends who chose other services regretted it in the end, but personally I'm completely satisfied with everything. The wallet makes it so that I can easily use the same account from both my PC and my smartphone, without any problems with synchronization. This becomes a great option when I need to access coins for a quick transfer. Even when this operation is performed from a smartphone, it still comes to completion just as quickly.

Date of experience: August 18, 2022
Nigeria
1 review
2 helpful votes
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Bad Experience
September 8, 2023

I just joined this app and I'm having concerns already. I'm expecting a pay in to my btc wallet and and it's been way more than 7 hours but my btc is not showing up as I write this review. Checking the block chain, the transaction has gotten over 20 confirmations by btc is not coming to wallet. I need help here. I'm not sure I'll recommend to anyone.

Date of experience: September 8, 2023
Lauren G. Freewallet Rep
over a year old

Hi, please submit a support ticket (https://bit.ly/2rgGdRw) and provide us with additional information about your transaction, such as its hash or TX ID (as text). Thanks, looking forward to hearing from you!

UPD: Hi there! Have you tried to reach out to our support team? Please share your ticket number so we can look into it.

Finland
1 review
0 helpful votes
Follow Burhan P.
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Keeping coins safe is something for me and many others, I'm sure. Very important. Such situations in which something bad would happen to my coins simply did not happen. They practically didn't get stuck in the transfer process (except for one case where I screwed up myself), they remain completely safe in my account for a long time, remaining untouched. Of course, when they are withdrawn from the wallet, everything happens smoothly and confidently.

These are pretty revealing facts, in my opinion, and therefore I tend to think that Freewallet is safe enough for me. The wallet does everything properly, which is why I can't even dig into it. The service proved to be reliable and safe

Date of experience: May 20, 2022
GB
1 review
3 helpful votes
Follow nigel b.
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Don't bother, send cash in the mail instead this is so poor and the support is awful. Do not use, use crypto.com or anyone else. Freewallet isn't a scam its just really poor technically cant even deliver an email properly

Date of experience: February 11, 2023
Lauren G. Freewallet Rep
over a year old

Hi there! Could you please update your review with your support ticket number? We will be happy to look into its details and get back to you with an update. Thanks in advance for your cooperation!

Ireland
2 reviews
2 helpful votes
Follow Kylan H.
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Nice and stable
May 28, 2021

The wallet is executed in a minimalistic way while allowing you to see all the main functional features. It was this simple yet understandable design that caught my eye. I also heard many flattering things about technical support, but I cannot confirm this from my own experience because I haven't yet had the opportunity to contact them.

This wallet does not charge the highest commissions, which I also liked. In general, everything works pretty stably.

Date of experience: May 28, 2021
GB
2 reviews
5 helpful votes
Follow Rihanna D.
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Hi
January 14, 2022

Hi. This is a wallet that I'd like to praise for its capabilities and reliability. Having started using it on recommendation, I enjoyed using this application. Tech support played a role in this, which reacted to my actions promptly and clearly, and the stability of the service itself. Synchronization with the wallet doesn't cause problems and is stable and fast.

With respect

Date of experience: January 14, 2022
France
1 review
2 helpful votes
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Completely satisfied
April 13, 2022

One of the best things that Freewallet can give you is account compatibility and the ability to use my coins even from your smartphone. But even despite this, Freewallet is a well-proven wallet that is not scary to deal with. Looking at what they write about other services and how people constantly lose coins, I'm even glad that I chose this particular wallet, because this hasn't happened to me, although I've been using it for a long time.

Date of experience: April 13, 2022
Florida
2 reviews
3 helpful votes
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EXPENSIVE!
May 1, 2023

I was in a rush and needed a wallet so I googled free wallet. Well guess what, Google returned FreeWallet.org. I deposited about $387 and needed to send it out quick, but I chose the normal speed which costs $32. It would have been $22 if I waited a couple of hours and I don't care to know how much it would have cost to send quickly. Bitcoin is a ripoff anyway with transaction fees. So a $400 initial deposit became $350 in a matter of minutes because everyone now specializes in doing nothing for a profit.

Date of experience: May 1, 2023
Lauren G. Freewallet Rep
over a year old

Hello Mark, there are 4 fee options for sending Bitcoin in Freewallet. You can choose whether to pay a bit more for your BTC coins to be delivered quickly or send coins with a lower fee and have them delivered later. Please also note that with the rising demand for crypto, the fees are adjusted to ensure your transaction gets processed instantly due to the higher volume of transactions. If you need our assistance, please submit a request here: https://bit.ly/2rgGdRw.

Morocco
1 review
2 helpful votes
Follow Freddy M.
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This is a very good and promising wallet. I liked it from the very first glance. And would like to mention its interface: so cute an simple! I got nothing but a positive experience. Thank you, Freewallet.

Date of experience: January 23, 2023
California
1 review
6 helpful votes
Follow Josef M.
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It was a good experience, because literally since I received my first ETH, I've been using this wallet. I like that you can use your account from both the desktop app and mobile. The wallet interface looks nice and clean, without distracting attention from unnecessary things, because they simply do not exist. It seems to me that it was a good choice and I still believe that Freewallet is one of the best

Date of experience: March 4, 2022
Ohio
2 reviews
2 helpful votes
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As many others have said, they'll freeze your account & ask you to take impossible photos to get it verified. They want you to hold up your account on a device & print out a copy of their image while taking a selfie of yourself. Steer clear, I just got burned by these scammers.

Date of experience: November 24, 2023
Lauren G. Freewallet Rep
over a year old

Hello George, we would like to stress that the safety of customers’ funds is our top priority. Freewallet strives to provide a safe and secure environment for high-level cryptocurrency management. Therefore, to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities, some of our users pass the verification procedure. Throughout the verification procedure, users’ funds remain on their accounts untouched in complete safety. Could you please update your review with your support ticket number? We’ll be happy to look into all the details.

Italy
2 reviews
0 helpful votes
Follow Cairo F.
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The wallet is unique. You can store, swap a large number of different coins. I'm glad that I chose Freewallet. An excellent option for getting coins that you cannot buy on the exchange. Nice intuitive interface.

Date of experience: April 17, 2021
GB
1 review
6 helpful votes
Follow Doug H.
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I've always been happy with Freewallet, even though I can't call this wallet perfect, but that doesn't matter to me. It gave me the most important thing: a sense of reliability and confidence that everything would be in order with my crypto assets on my accounts, and it really was. Even now, after many years, my opinion hasn't changed, and this wallet still remains for me the guarantor of the safety of my savings

Date of experience: December 6, 2022
GB
2 reviews
4 helpful votes
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Good user experience
August 25, 2022

Although I don't use this wallet very often, I'm confident that it will work the way I need it to when I launch it. I had no problems in order to fund my account and further transactions went quite smoothly. I can't say that everything was always perfect, but for the most part it was just that.

I want to give Freewallet a high rating, because the whole experience of using it gave me a lot of good emotions and most of the flaws I don't even want to notice.

Date of experience: August 25, 2022
GB
2 reviews
1 helpful vote
Follow Ludvig O.
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This is a simple wallet
December 25, 2022

This is a simple wallet with powerful functionality. I was pleased with the fact that the wallet that I used as temporary storage was able to offer me a lot of really useful services, which I continue to use until now in the end. As it turned out, it can be used not only as an efficient hot storage, but also quite for longer purposes, since it is equipped with 2fa and can store money in cold storage. Combined with the mobile app, this provides an amazing combination of simplicity and security. The recent dip of BTC allowed me to replenish my portfolio with some of this coin and I immediately knew where I'd store it.

Date of experience: December 23, 2022
GB
3 reviews
4 helpful votes
Follow Estal U.
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I have no big complaints about the wallet and by and large, the experience of using it was positive. However. Some of its aspects, such as small delays in transactions, can sometimes be frustrating. This doesn't mean that this happens all the time, but even rare delays can have a negative impact. With all this, I cannot but praise the excellent protection of Freewallet, which really inspires a sense of security and confidence in the safety of your money

Date of experience: February 3, 2022
Minnesota
1 review
4 helpful votes
Follow Michael M.
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Scam
January 21, 2022

I lost all my money.
I only deposited once and never sent anything. All my money was stolen as one day my account went to $0. I have spent years talking to freewallet and sending them the txhash, pictures with their Attention sign, signatures and ID's etc...
Every time I think I have got it straightened out it starts over with them wanting more of the same information.
They say my money is safe, it is safe in there account and that is where it will stay.

Date of experience: January 21, 2022
Lauren G. Freewallet Rep
over a year old

Hello Michael,
Please note that all requested information are required for further processing your case. Please get back to the support ticket. Looking forward to hearing back from you!

UPD: Glad to see that your account is fully operational now. If we can be of assistance with anything else, please let us know. Feel free to update your review, thanks!

Italy
1 review
5 helpful votes
Follow Elisha A.
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Excellent wallet
January 13, 2023

What can I say, I was satisfied with the wallet, no matter how you look at it. Even though there were troubles, they were rather one-time phenomena than something permanent. The rest of the time, Freewallet was completely ready to use, and made transfers without any problems and difficulties. That is, it was fast, it was efficient and successful.
As for the safety of money, I can say unequivocally that everything is in order. I don't know how they do it, but more than a year has passed and I have no complaints about this.
All in all, a great wallet.

Date of experience: January 13, 2023

Overview

Freewallet has a rating of 2.5 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 11th among Cryptocurrency sites.

service
116
value
93
shipping
67
returns
77
quality
110
This company responds to reviews on average within 1 day