The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
This summary is generated by AI, based on text from customer reviews
It was fine. I needed to get a copy bc I am trying to consolidate or reduce my debt and do not want to miss anyone.
Everything went fine. It told me the status of all my lines of credit
It took me less than 10 minutes to get my credit score. Thank you!
I appreciate the service. I was able to check my credit score from all three credit union for free. The website was easy to navigate to and I got access to my credit report in s timely manner
I received all 3 of my scores and reports immediately with the $1 trial. Just wish the monthly subscription was a little cheaper.
I only called to understand the credit site I was on, had some questions due to a scam I was involved in the day before. I ended up enrolling in a monthly protection program (just for a few months because of this scam) and it was suggested I freeze my credit - which I did, for now. He was a very good customer service & sales person.
Easy to follow, was able to obtain the info I needed!
I tried to get my credit score from Experian it what came back was they did not have my score. I saw while trying to get scores from other agencies I saw FreeScoreOnline in my search. I put in my information and got my scores from 3 including Experian. Strange
Thanks! Definitely a valued service and easy to use
I was looking for the "Free" site annualcreditreport.com and kept getting routed to various sites. I finally gave up and paid the $1 to get the report.
Very easy to do, my first time doing a check on my credit.
I found the information helpful. Encountered difficulty sending information in PDF form
Credit score was received and it was very helpful.
I had a good experience with the dispute team representative as well as those I communicated with using the chat. Thank You.
Easy to use and view my credit score. Was helpful to identify my collection information. The only problem that I did run into was the numbers on file to call collection agency's not updated. Over all was useful.
Trustworthy and will recommend to any and everyone
I was able to see all my scores from Equifax, TransUnion and Experian. This enabled me to purchase a car prior to walking into the dealership because I was armed with information. Thank you.
Good quick site easy to navigate highly recommend this site
Great to know my credit score and how to improve a better score!