Overview
The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
This summary is generated by AI, based on text from customer reviews
The advertising is miss leading and the format of my reports is horrible.
Great to know my credit score and how to improve a better score!
Was very user friendly. I was able to get the information I needed.
It was easy and everything looks great. Easy to read and understand
Site was easy to use and efficient. Was able to print and review my reports
Smooth, easy to navigate. I was able to read report. Site easy to navigate. A lot of information
Very efficient & prompt service provided. Chat service very good and informative
Simple and Pleasant. Easy to understand. Accurate and up to date information
Easy to access and info was helpful. Gave great information and was very complete. Easy to navigate
Easy to get and worthwhile to get there watching over my credit
It is really fast to get all details. Very very very good.
Very good report and easy I like it and make life easy
I didn't get credit card report. I did get my scores.
Easy to use and easy to access.
Thank you very much.
It was exciting thanks for the help it was really Appreciated
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members