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FreelancerReviews 20,113

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,155
value
1,005
shipping
682
returns
772
quality
1,010
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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I love margaux
February 21, 2026

I love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margauxi love margaux

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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Thank You for Your Guidance and Support
February 21, 2026

Dear Barry,

I hope you're doing well.

I just wanted to sincerely thank you for all your support and guidance throughout the verification process. Your advice and corrections made a real difference. Although I initially made some mistakes, you patiently guided me in the right direction and helped me understand the proper steps to secure the verified badge.

I truly appreciate your time, professionalism, and willingness to help. It means a lot to me.

Thank you once again for your support.

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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@FLAva Support Review
February 21, 2026

Ava (@FLAva) provided professional support to us (@deepsniti) over freelancer's chat. They gave comprehensive suggestions on how we can place quality bids and improve our bid rankings.

Talking to them was a pleasure and quite reassuring. We wish them the best and that they have a great future ahead of them :). 5 stars!

Date of experience: February 12, 2026
Bangladesh
1 review
0 helpful votes
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I had a concern regarding a contest clarification issue, and the support team handled it professionally and promptly. JOAN carefully reviewed the situation, communicated clearly, and ensured the contest holder was informed about the authenticity of my submission.

As a Preferred Freelancer, I truly appreciate the quick response, transparency, and fairness shown in resolving the matter. The support was respectful, efficient, and very reassuring.

Thank you for maintaining professionalism and protecting original work on the platform.

- Md Sofikul Islam

Date of experience: February 12, 2026
India
1 review
0 helpful votes
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I had a very positive experience with the Freelancer.com team member. They were polite, responsive, and clearly understood the issue. The guidance provided was accurate and helped resolve the matter quickly without any confusion. Communication was smooth and professional throughout the interaction. I truly appreciate the support and would rate this as an excellent service experience.

Date of experience: February 11, 2026
Bahrain
1 review
0 helpful votes
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My experience with Verified by Freelancer was seamless, and Russell V. made the entire process incredibly smooth. He was professional, prompt, and very clear with his instructions, which made everything straightforward from start to finish.

What I appreciated most was the efficiency. There was no confusion, no delays, just quick responses and clear guidance. The verification process felt structured and well-managed, and Russell handled it with professionalism throughout.

Overall, a fast and hassle-free experience. I truly appreciate the support.

Date of experience: February 9, 2026
Sri Lanka
1 review
0 helpful votes
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I recently faced a distressing situation where a client attempted to extort extra work by threatening my 5-star reputation with a malicious 1-star review. As a professional, seeing a 100% track record tarnished unfairly was heartbreaking. However, the support I received from Freelancer.com was a testament to their commitment to protecting their community.

A special mention must go to Jake S., who was the first to recognize the client's abusive behavior and validate my professionalism. Nathalia then stepped in with great empathy to initiate the correction process. Finally, Margaux did an outstanding job by thoroughly investigating my evidence, penalizing the abusive client's account, and taking direct action to resolve the unfair rating.

While the system's automated syncing can be slow, the human element of Freelancer's support team is world-class. If you are a freelancer facing injustice, keep your evidence and trust this team. They actually listen and take action against harassment. Thank you, Jake, Nathalia, and Margaux, for standing by me!

Date of experience: February 9, 2026
Viet Nam
1 review
0 helpful votes
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Hoàn tin t gói PLUS do gia hn nhm
February 18, 2026

I would like to thank the Carson support team for their assistance in the process of requesting a refund due to submitting the wrong package PLUS on Freelancer. I received dedicated support and was also refunded the money.
Once again, I would like to thank the Carson and Freelancer support team members very much.

Date of experience: February 9, 2026
India
1 review
0 helpful votes
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Russell freelancer verified badge staff
February 18, 2026

Hi is a very professional he ask me many technical question and about my skill that I like very much I really appreciate to her tq for taking my interview

Date of experience: February 9, 2026
MD
1 review
0 helpful votes
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Support Feedback
February 18, 2026

Margaux from the Freelancer Support team provided very proactive and kind responses regarding the issues with my account.
I highly recommend her and will continue to be dedicated to the Freelancer platform.

Date of experience: February 8, 2026
Texas
1 review
0 helpful votes
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I recently ran into an issue with a contest I had awarded, and after spending the entire day trying to resolve it, I was exhausted and frustrated. Thankfully, I reached Jess. She listened carefully, dug into the problem, and had it fully resolved in less than 15 minutes. I am genuinely grateful for her help. She is the definition of what great customer service should be.

Date of experience: February 7, 2026
Pakistan
1 review
0 helpful votes
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Excellent and Encouraging
February 16, 2026

It was very excellent through out, in comparison to other platforms, screening process is very secure. I would like to thank freelancer.com and Barry (very cooperative) as well to give me this oppurtunity here. Overall experience was very good.

Date of experience: February 6, 2026
Saudi Arabia
1 review
0 helpful votes
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The platform is very great in terms of fees, and projects are posted day by day with growing and scalable chances for everyone. Barry was very helpful in the verification process.

Date of experience: February 6, 2026
India
1 review
0 helpful votes
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I had a very good experience with Freelancer support. Margaux was professional, patient, and took the time to properly review my issue. She understood my concern and helped resolve it fairly. I really appreciate her support and clear communication throughout the process.

Date of experience: February 5, 2026
Pennsylvania
1 review
0 helpful votes
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Great Help with membership questions
February 14, 2026

I was questioning what I thought was a missing transaction and Dawn look thoroughly into my account and patiently explained how the membership programs work! She was a great help!

Date of experience: February 4, 2026
India
1 review
0 helpful votes
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Dawn is Great
February 13, 2026

Dawn helped me for more than 1 hour he continued solving my concern, He is police and calm listened to my every query, I am glad that I connected with him today, Highly recommended AAA+++

Date of experience: February 4, 2026
Chile
1 review
0 helpful votes
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Great customer service!
February 13, 2026

Margaux assisted me and was efficient in understanding my problem and providing solutions. It hasn't been finalized yet, but I was reassured by his response.

Date of experience: February 3, 2026
Egypt
1 review
0 helpful votes
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Fess issue
February 12, 2026

I had a great experience with customer service. They were attentive, understanding, and helpful in resolving my account issue. I truly appreciate their support and professionalism.
Really thank you "JESS" for your support

Date of experience: February 2, 2026
India
1 review
0 helpful votes
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Review project give goood support
February 12, 2026

Jas is god supporter he give me a right information another support give a diffrent diffrent infor mation what he give me a exact information i give him a 5 stars

Date of experience: February 2, 2026
NL
1 review
0 helpful votes
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Great website with supurb support!
February 12, 2026

So far, I've had a great experience using Freelancer.com. The support was quick and resolved my issue immediately, and my contact with Russell V. while becoming a verified member went very smoothly.

Date of experience: February 2, 2026