Overview
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Just had a very favorable experience with Freelancer chat support. No headaches. No hassles. I simply stated my issue and before I knew it, problem resolved by a very competent support member named Nicola R. Thanks again, Nicola.
I truly appreciate how Freelancer provides a platform full of opportunities for skilled professionals like me. It not only connects us with clients from all over the world but also encourages personal and professional growth. The structure, support, and global exposure make it an ideal space to build a long-term career. Overall, my experience so far has been positive and motivating. I'm excited about what lies ahead on Freelancer.
As a Preferred Freelancer, I've had a great experience on Freelancer.com. The program gives me access to high-quality clients and well-paying projects. The badge adds credibility, helping me stand out in a competitive marketplace. Payments are secure, and support is responsive when needed. However, the platform fees are quite high, and some clients still expect low rates despite the premium service. Overall, it's been a positive journey—worth it if you deliver top-notch work!
My verification interview yesterday was an absolute pleasure, all thanks to Barry! From the start, he was incredibly kind, patient, and reassuring—which completely eased my nerves. I'd been feeling anxious beforehand, but his calm and friendly approach made the entire process feel relaxed and effortless. Barry asked questions clearly and gave me plenty of time to respond, making the conversation flow naturally. His professionalism and warmth truly stood out, and I'm so grateful for the positive experience. Thank you, Barry, for your patience and for making what could've been a stressful moment feel so comfortable!
I've had a great experience with Preferred Freelancer employees, especially on Freelancer.com. Being selected by preferred clients often means that the project is more structured, communication is clearer, and expectations are well-defined — which helps me deliver at my best.
I had a great experience with Leopard —they were quick to respond and extremely helpful in resolving my issue. Their team was professional, patient, and went above and beyond to ensure my concern was addressed efficiently. Whether it's a technical problem or a general inquiry, they provide clear and effective solutions. Highly recommend their services to any freelancer needing assistance!
I had a very helpful experience with the Freelancer support team through a Google Meet call. Barry were professional, patient, and clearly explained everything I needed help with. The representative guided me step-by-step. It was efficient, friendly, and much appreciated. Excellent customer service!
I just had a really great experience chatting with the support team at Freelancer.com. The rep I spoke with, Olivia, was so friendly and helpful. She took the time to really understand the issue I was having and walked me through the solution step -by-step. She didn't make me feel like I was asking dumb questions or wasting her time at all. Instead, Olivia was patient and genuinely wanted to make sure I left the conversation feeling confident that my problem was resolved. Thanks Olivia. I'll definitely be reaching out to Olivia and the Freelancer.com support team again if I have any other questions in the future. She's earned my trust and loyalty as a customer.
My experience with Freelancer support was very positive thanks to Heidi and Andrei. Both were professional, kind, and genuinely helpful throughout a difficult situation. I'm truly grateful for their support.
For 1 month you have failed to make a refund. You keep telling me to contact your bank. Already in touch There's nothing coming. You just send me a screenshot. It only says balance and cancel. Where is my money?
I just completed my Freelancer verification interview, and I'm genuinely impressed with how smooth and professional the entire process was. It was a great experience from start to finish. I'd especially like to thank Barry for his incredible support throughout the process—he was clear, patient, and very helpful at every step. His guidance made the experience even better. Kudos to the Freelancer team for maintaining such high standards. I feel more confident and proud to be a verified member now!
Great experience the application to become a preferred freelancer. Jonny was very kind and explained everything in detail, as well as answered all my questions. Working on this platform is a path to great opportunities.
Jake S. Was very helpful and patient throughout the entire process. He answered all my questions clearly and guided me step-by-step to get my funds refunded smoothly. His support made the experience easy and stress-free. I really appreciate his professionalism and quick responses. Thank you, Jake
I had a great experience chatting with Errol from the support team. He was very helpful, patient, and clear in explaining the verification process. He guided me step-by-step and answered all my questions politely. I really appreciate his assistance and professionalism.
Barry was friendly and asked me many questions about my work experience during the verification process. For clients, choosing a verified freelancer offers more assurance since Freelancer.com has already completed an initial screening. I hope more clients will choose verified freelancers to protect their interests. Barry was both professional and courteous throughout the process—five stars!
My experience was positive, as I was able to leverage my knowledge base to help the user understand a somewhat complex financial transaction. The iterative nature of the conversation, where the user asked follow-up questions and expressed growing concern, allowed me to refine my explanations and tailor my advice to their specific situation. It highlighted the importance of clear communication, managing expectations, and guiding users towards the correct human channels (bank and platform support) when direct access to personal data is required.
Every time Freelancer's support team helped me out very nicely and solved my problems in minutes. Today I got help from Olivia she was very kind to me and listen my all issues calmly I really appreciate her. Thank you so much😊
It was a great experience having this interview with you. I truly appreciate the opportunity and the professional, friendly environment you created during our conversation. Looking forward to working together and contributing with my best efforts.
I reached out to Freelancer support regarding a delay in response from the Rising Star program team. Xavier assisted me promptly, patiently reviewed my concern, and escalated it to the relevant department. The communication was clear and courteous throughout. I appreciate the professional support provided, and I'm now awaiting further updates on my application.
I recently had an issue with Freelancer Exams. The customer support team at Freelancer was incredibly helpful. Heidi responded promptly via respective communication channel and resolved my issue efficiently. Heidi's professionalism and friendly tone made a big difference. I'd give 5 stars and highly recommend Freelancer for excellent customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ferhat, thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team