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FreelancerReviews 19,681

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Algeria
1 review
1 helpful vote
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Problem getting job
August 27, 2024

I'm designer with 10 years experience. It was very hard for me to find a job. All jobs that interest me get over 50 proposals from better rated designers with low price, which means 0 chance for me to get the job. I also need to write a long paragraph with over 100 words to place a bid, I know it is important for customer to read it, but I'm not good at writing a long paragraph about my self.
I cannot afford to spend a long time on it. Since I already have a full time job. I wanted to use this platform to get a job quickly for weekends, so I tried the free month trial, but it takes too much time, and 0 chance to get job, because there are so many designers and few jobs.
Other than that the positif point is that the platform is easy to use.The search commande is very helpful to find a suitable job.
I also enjoyed the customer service, the lady was very nice to me and very understanding, she helped me get refunded because I didn't give my consent to upgrade membership plus After the free trial.

Date of experience: August 17, 2024
Angola
1 review
0 helpful votes
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Good experience, thank you. I'll be waiting for Freelancer signal to really solve my problem with https://www.freelancer.pk/u/FaizanCorporate who come to my domain host and delete all my website as a digital terrorist.

Date of experience: August 17, 2024
Bangladesh
1 review
0 helpful votes
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Helpful and Quick
August 27, 2024

Criselda, was quick and very helpful. Solved my problem within some mins and forwarded my problem to the upper team

Date of experience: August 17, 2024
Portugal
1 review
0 helpful votes
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Helpfull
August 27, 2024

I was with a doubt, and was helped faster by Magenta S.

Date of experience: August 17, 2024
Somalia
1 review
0 helpful votes
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Wow support
August 27, 2024
Updated review

I was pleasantly surprised by the level of support at Magenta S. Great job

Date of experience: August 17, 2024

Greet support
August 27, 2024
Previous review

Magenta S good one helped me a lot. He has tremendous stamina, thanks

Date of experience: August 17, 2024
Nigeria
1 review
0 helpful votes
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I had experience with verifying my account, have dropped my details for the past 4 days now and have not received any feedback from the platform

Date of experience: August 17, 2024
South Africa
1 review
0 helpful votes
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Great Support Work
August 27, 2024

Magenta S. (Freelancer Support) was very helpful and solved my problem quickly.

Date of experience: August 17, 2024
Japan
1 review
0 helpful votes
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A grate solve
August 26, 2024

Olivia is very nice. He solved my problem yeah. It's my mistake, he helped me solve it.

Date of experience: August 16, 2024
California
1 review
0 helpful votes
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Professional at all level
August 26, 2024

Interaction with Russell V. for verified status call was very professional and informative.

Date of experience: August 16, 2024
Pakistan
1 review
0 helpful votes
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Satisfy
August 26, 2024

I am satisfy with the support by Magenta S. They were helpful and get me out of trouble in no time.

Date of experience: August 16, 2024
Pakistan
1 review
0 helpful votes
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The meeting experience with him was very good. He asked a many questions which were related to my field and I feel that she really knows the things that I work in. That's why he asked me those questions and I answered them
And the overall experience of meeting with her was very good

Date of experience: August 16, 2024
AE
1 review
0 helpful votes
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Excelent
August 26, 2024

Excellent and fast processing to answer my questions

Date of experience: August 16, 2024
Jordan
1 review
0 helpful votes
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Fast Effective help
August 25, 2024

Janessa's approach was so kind, and problem related. My issue was addressed professionally and was solved in much lesser period of time that I thought it would take. Thank you for this quality support.

Date of experience: August 15, 2024
Canada
1 review
1 helpful vote
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Frustrated
August 25, 2024

I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.

Date of experience: August 15, 2024
Canada
1 review
0 helpful votes
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Refunded my membership fee
August 24, 2024

I recently had to cancel my membership, and the refund process was smoother than I expected, thanks to Danette who assisted me.

Date of experience: August 14, 2024
Rhode Island
1 review
0 helpful votes
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Angie was great!
August 24, 2024

Requesting a refund is always a pain when a project just does not go to plan. Angie provided me with a few options to resolve my issue and did not get pushy when I asked for a refund. I appreciated the options

Date of experience: August 14, 2024
Argentina
1 review
0 helpful votes
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Angie assisted me quickly and provided a solution.

Date of experience: August 14, 2024
Switzerland
1 review
0 helpful votes
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While(1)its_better++;
August 24, 2024

They care about their customers! If not, then you don't see it!
Like the air, you can't see it, but air.exists() == True, it doesn't matter if you see it!
Don't make the same mistake I did and think the wrong things about them!

Date of experience: August 14, 2024
Pakistan
1 review
0 helpful votes
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Hats Off you Olivia T
August 24, 2024

I was facing problem with the video verification of my withdrawals for a week and previously had a chat with freelancer support staff which resulted in nothing but just waiting so I initiated support chat again today and Olivia T responded me promptly and got my issue resolved right away. She should be admired for her skills and support

Date of experience: August 14, 2024
Philippines
1 review
0 helpful votes
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Very helpful
August 24, 2024

Was having trouble with an automated transaction of the membership and was assisted twice by Jhay R. One when I wanted a refund for the automated transaction and one when I found out the refund was not returned on my paypal but to my freelancer account, I asked if it's possible if the refund went directly to my paypal account instead and they contacted the relevant teams. Their help was swift and I am thankful that assistance was top notch or else it could spell trouble for me.

Date of experience: August 14, 2024