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FreelancerReviews 19,928

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Pakistan
1 review
4 helpful votes
Follow Sabiha A.
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This is 3rd time my done milestone payment reversed due to employer account issues. Those issues were intentionally made by employers to get the work done and get the released milestone payment back.

DO NOT WORK ON FREELANCER.COM - They can't give any guarantee of your money. MILESTONE IS NOT ANY SECURE GUARANTEE - DO NOT TRUST

Date of experience: May 18, 2017
Jielyn L. Freelancer Rep
over a year old

Hello Sabiha,

This is Hector from Freelancer.com and we've received notice that your latest concern has been resolved. If there are any additional issues, please feel free to send our Social Media Team a message and remember to include "Social Media" or "Sitejabber" so that we can promptly respond.

France
1 review
3 helpful votes
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After reading so much negative comment on FREELANCER.COM, I wonder what the police are doing in Australia, where this site is supoosed to be.
In France, it's easy to file a complaint at the Police in link with the Prosecutor, with evidence of scam ( emails, SMS accepted as proof). The result: this site is immediately shut down, all their bank accounts frozen, and managers arrested for questioning... so they may fool some honest members for a while, before they are cought red handed.

Date of experience: May 12, 2017
Florida
1 review
5 helpful votes
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Their payment system is confusing, but it's not because of incompetence, it's because they make it hard to figure out that you're paying them around a 20%+ premium of each transaction. My project has so far paid my 'freelancer' $1,269.45, and $1,725 has been taken out of my account to put it into perspective.

Date of experience: May 10, 2017
Illinois
1 review
5 helpful votes
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So I've had my account for a few months but I wasn't active until about a week ago. Once I was active it was a pain in my rear end. The first offer I got told me to email her and basically wanted me to work off the site (and what she proposed sounded a lot like some kind of money related scam) the second offer was someone who wanted me to sell stuff on ebay (he used what he called a 'disposable account' and deleted it right away)

Here's where it got sticky. I pressed the link in the email that said 'view and accept your project' thinking it would take me to a page that I could accept or reject but in reality kt automatically accepted the project. This left me with a dummy project and a $25 charge on my account. The customer service rep was nice enough, she seemed to misunderstand me a bunch but after some time I got her to withdraw the charge.

I immediately closed my account. It's basically a site full of scammers run by people who are not fluent in English. They make bank on the non-refundable charges and do not care if the account that offered was closed before the offer was accepted. (if my accepting had not been an accident she would have left the charge)

I would strongly advise against this site. You are safer going through gmail than a scam site that charges you even if you don't get paid.

Date of experience: May 3, 2017
Colorado
2 reviews
9 helpful votes
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Secret charges
May 4, 2017

I have had many bad experiences with the usability of their web interface. However, what makes me most upset about Freelancer is all the secret charges. The 'deposit fees' and the membership fees all occurred among my other, known fees. They did it in a way to hide them. They are a bad group that should be in jail for bad practices.

Date of experience: May 2, 2017
Thailand
1 review
1 helpful vote
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Overview
May 4, 2017

For freelancer is he web application that has good idea for freelance that who want to find some work or the project owner who want to finish the project but to scarce personal for develop the product.

Date of experience: May 1, 2017
Australia
1 review
2 helpful votes
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Money Scam App
April 30, 2017

I installed the Freelancer App on my phone and also connected the app with my Paypal account. A month later (I didn't use it, they charge me $50 AUD.
WATCH OUT PEOPLE!

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2017
Jielyn L. Freelancer Rep
over a year old

Hi Hannah,

We sent you an email. Rest assured that we'll be with you throughout this case and help you resolve it asap. We'll wait for your response.

Have a great week ahead!

Australia
1 review
2 helpful votes
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I have used this service 3-4 times now and hired a recruiter a couple of times with very poor results. I felt that the recruiter grabbed Freelancers out of a bag and offered them to me. I also feel that I have to step around the undesirable scam artists that seem to come from a certain group of countries that swarm this site. I am finding that the internet as a whole these days is just a cesspit full of cockroaches anyway and this site is one of the cockroaches.

Date of experience: April 28, 2017
India
1 review
7 helpful votes
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First they put my account to verification i am their old user since 2014 i had 5.8 earning rating in my account and 120+ good reviews, they harrased me for 2-3 months they dont reply to my mail fast they then they put my account to limited they were only supporting to the client i was working for in the end they stole my 258$USD that was in my account and closed the account.

Please reopen my account since you have done wrong to me you have stolen my funds and given full amount to the client why this double standard? I am going to complaint it to the court and consumer forum if you not take matter seriously I will go to everywhere including supreme court if i had to I will hire lawyer to file case on you as you did wrong to me and I will write on all social media account of yours so the world knows you guys stole my money and closed the account.

Date of experience: April 27, 2017
Pakistan
1 review
1 helpful vote
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Good Job
April 28, 2017

Welldone! Nice Job you have done. You are a hardworker and honest person. Good Worker and best communicator.We will contact you again.

Thanks

Date of experience: April 25, 2017
Colorado
1 review
5 helpful votes
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I would give this site NO STARS if that was an option.

I signed up to hire a freelance slogan writer. Their CSR told me I should convert it to a contest. I asked if the work would still be 100% guaranteed, and she said she was sure I'd be satisfied, but if not, I could contact them and get my money refunded.

The slogan contest had over 400 entries, but 99% of the entries were of extremely low quality and many were from people who didn't even speak English (I was having a slogan for an US brand developed).

The customer service support was arrogant and totally unhelpful. This company doesn't understand the concept of listening to their users / consumers. Furthermore, it appears the majority of their customer service support is handled by people who can't speak English since their replies were poorly written, and they had difficulty understanding what my complaints were in the first place.

I've fielded dozens of design contests with 99Designs and DesignCrowd and have always been pleased. Don't be fooled with freelancer.com. They're a disaster! Avoid them. They don't tell the truth, the quality of their service is poor, and their customer support is awful!

Date of experience: April 24, 2017
GB
1 review
2 helpful votes
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WHAT A LOAD OF S#!@
April 21, 2017

Please don't bother! I am not even sure the people who post projects are real. I have made several bids for a project of which I am qualified for and have received no work.

Everyone from this Website is either from Africa, India or Pakistan (no offense) but they all seem like scammers.

I have also been approached by 2 scammers (one called chirstie manson and a company name cjinc freelancer) who keep offering me projects off of the website, and I keep telling them that I will not work for them unless we have an agreement over freelancer. Watch out for these scammers!

The website is quite clearly a waste of time!

Date of experience: April 21, 2017
Montana
1 review
6 helpful votes
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Nothing but losses here! Lost $60 in recurring membership fees that I didn't even want, and another $10 in crappy tests that are supposed to boost my chances of landing a job. Not to mention all the TIME I SPENT chasing down CRAP jobs and building a profile!

All I got were scam offers and I couldn't even land the crappiest, most low paying jobs out there. $1.50 for 500 word articles? Slave wages! Might as well call it SLAVELANCER!

I am sick to my stomach that I got dinged AGAIN another $30 after I thought I CANCELED my membership, but they refuse to refund me only ONE DAY after the charge. I immediately closed my entire account!

Date of experience: April 21, 2017
Singapore
2 reviews
15 helpful votes
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FREELANCER.COM KEEPS YOUR CREDIT CARD ON FILE & CHARGES YOU EVEN IF YOU DO NOT ORDER! REPEATEDLY.
WHEN CONTACTED THEY ACT BLUR AND THE ONLY SOLUTION IS OT CANCEL YOUR CARD.

Date of experience: April 20, 2017
Australia
2 reviews
13 helpful votes
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To begin with I'm an employer on freelancer and they are not letting me release payments unless I provide them with my address and ID. Who do they think they are to invade my privacy in such a way. I will not give them my personal information. I want everyone to stop using this site. I didn't sign up for this crap, I just wanted to get a few projects done. Now they ask for government ID. What a load of crap. I don't want to use this site anymore at all but they are holding my money. Why don't they ask for this information before taking my money? If I had known I had to give them all my personal information I would have never used it in the first place. Extremely dodgy company.

Date of experience: April 20, 2017
Texas
2 reviews
2 helpful votes
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Crap
April 19, 2017

I have been scammed out of over 1,000 USD by writing many articles and not getting paid. The idiots at freelancer who are supposed to be there to help us, are useless. Today 4/19/2019 I got an answer to a job I never bid on, curious, I went ahead and spoke with the person about this job. It turned out that freelancer allowed a job to be posted that would have landed me in jail for a long time if I took it. This person wanted me to print out checks and mail them to people. I have turned this over to the FBI and the local police. I am sure they will be taking a look at freelancer

Date of experience: April 19, 2017
GB
1 review
4 helpful votes
Follow Lina A.
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Some businesses do not deserve to survive. This one I believe was made for fraud reasons so they could just collect subscription money from people. And MAYYYBEEE if youre 1 in a trillion people, you might find a little job. Everyone who contacted me for a "job" was a waste of time i. E. fraudsters, scammers or they just want to chat about gay rights and whatnot.

I didnt even subscribe for their "monthly" plan, however, they started taking payments, and the payment deducted was actually more than the one advertised on the website :) so to sum this bit up, they just decided to enrol me to their second highest paying plan, monthly, and overcharge me, for literally nothing, worse than nothing, for scammers and chatters.

Tbh they should shut it down and free the domain theyre occupying. You cant even contact them lol they say "chat with us" yeah right.

Date of experience: April 15, 2017
India
1 review
3 helpful votes
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Firstly, the live customer support sucks! Secondly, they charge for everything, almost 40% of my earnings were taken by them in some kinda of charges! Thirdly, they only put up some fake projects, and later close it without even giving proper reasons for it! It's just waste of your precious time and energy!

Date of experience: April 14, 2017
Virginia
1 review
2 helpful votes
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Freelancer.com is Scammer site they take my 204.90 usd for no thing and i have full prove of paypal payment and freelancer screenshot

Date of experience: April 14, 2017
Virginia
2 reviews
0 helpful votes
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Double charged my bank for a small proofreading job. Guy soent about 10 minutes fixed three words no rewriting. Had to text chat to ask why 130.00 was charged? Couldn't get into my account. 2 hours later, round and around nothing. Asked to type supervisor, tech support, talk to live person. Nothing WORST SERVICE EVER IN MY 50 YEARS

Date of experience: April 14, 2017