Bruce v.

I would give this site NO STARS if that was an option.

I signed up to hire a freelance slogan writer. Their CSR told me I should convert it to a contest. I asked if the work would still be 100% guaranteed, and she said she was sure I'd be satisfied, but if not, I could contact them and get my money refunded.

The slogan contest had over 400 entries, but 99% of the entries were of extremely low quality and many were from people who didn't even speak English (I was having a slogan for an US brand developed).

The customer service support was arrogant and totally unhelpful. This company doesn't understand the concept of listening to their users / consumers. Furthermore, it appears the majority of their customer service support is handled by people who can't speak English since their replies were poorly written, and they had difficulty understanding what my complaints were in the first place.

I've fielded dozens of design contests with 99Designs and DesignCrowd and have always been pleased. Don't be fooled with freelancer.com. They're a disaster! Avoid them. They don't tell the truth, the quality of their service is poor, and their customer support is awful!