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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Seriously I can't imagine my life without this website. This website has been source of income for few years now and I am my own boss because of this website
Love to work in Freelancer, Best freelancing site as of now. A nice and well established platform to work on.
Its a awesome experience to work in freelancer.com. We are working here from 2011 and got many goods clients.
The most valuable part of the freelancer is the verification process. They changes their strategy and algorithm when market needs that.
We are happy to work with freelancer and wishing then a best of luck for future.
My experience talking with Chelsea V. was great she is asked me all the questions about my freelancer skills and project I am currently working on to provide me verified batch.
I had been on vacation and my bank changed card provider. I didn't notice that my Freelancer membership was canceled due to card being inactive. My Preferred Freelancer status has been revoked after 14 days of inactivity on this matter, but I reached to Jonny in PFP team and we resolved this issue in the matter of hours. I am back to PFP and Jonny was pleasant and good guy who onboarded me back in no time!
All experience I've got here at Freelancer is excellent. Even if you have troubles with identify verification due to IP changes or places from where you connect to site it goes smoothly and without any delays. Pleasure to communicate with support.
Kayla did a great job. I just describe the issue I wanted get support and she just helped me less than couple of minutes. The quality of freelancer.com support desk increased so much which is great!
It's really not fair that you have a weak situation when it comes to money with the employers. Many times after completing a project the employer takes the money back from the site, and the annoying part is sometimes the employer asks to return his funds because of a problem from the site itself, Also it's not fair that the employer can make a refund easily after he take what he came from. The reason why i'm saying that you don't respect our time because you always return that payment from our money and you don't even return the fee we paid for these projects.
Another complain that sometimes you are trying to make a better service but you forget about making an easy service, for the employers or for the freelancers. I understand the security reasons but at least try to make it easy for someone when he has problems on the site to solve it during the support team.
Sometimes i don't get right solution to my problem with the support team, they even sometimes don't reply on me. The quality of the chat support is somehow poor, we usually like the chat to get a quick answer but sometimes i feel they are not experienced enough to reply.
Other than that i think it's a good marketplace and i usually recommend it to friends.
Freelancer marketplace is awesome for the freelancer/companies to expand their business through this platform.
It's very helpful and easy to for the user/employer.
I love this platform!
I started my career as freelancer in 2009 with lot of doubt. But It's a life changing opportunity from 2009 to 2014, Earned lot of money, Formed a team and always busy with project. But after many changes in freelancer.com, ie acquisition of scriptlancer website and many other websites, Competition become too much and frankly speaking, Nowadays getting a project for a month become very hard. My team from 15 become 3 members. Struggling to get projects and almost 8 years past. I do agree, I wouldn't get this much comfort within short period with-out freelancer.com. At the same time, I have started re-thing, what to do next.
Freelancers have very good support staff and recruiters who entertains clients and freelancers very effectively and fast. We are very happy to use this platform.
Excellent Experience! I am satisfied and really happy working with freelancer.
I appreciate all efforts.
For few years I work on Freelancer. There were few glitches, but overall good place to earn money working from home.
We working with freelancer since last two year, it was a great journey, we getting valuable clients and quality business
I have been using Freelancer.com for many years now, And it has changed my life in a very good way. I prefer the freedom of working at any time and from any where. Thank you Freelancer.com
Its a wonderful platform to work and manage clients worldwide.Freelancer.com has given an opportunity to work independently as well as to work on international clients.
After using freelancer.com my business skyrocketed!
Keep up the excellent work. Freelancer.com is awesome!
If you work hard and you are honest, you will succeed! You have many jobs, but always take ones you can finish!
I joined Freelancer in 2015 and since then I have never looked back. Being a person who travels a lot, it has become really convenient to work with. There are many jobs on Freelancer and the Freelancer staff is always willing to assist. I would highly recommend first timers who are interested in freelancing to try this service. Its also easy to use once you understand the interface.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.