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FreelancerReviews 19,952

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Changed my life
August 4, 2017

Seriously I can't imagine my life without this website. This website has been source of income for few years now and I am my own boss because of this website

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Freelancer Changed My Life A Lot
August 4, 2017

Love to work in Freelancer, Best freelancing site as of now. A nice and well established platform to work on.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Love to work on Freelancer.com
August 4, 2017

Its a awesome experience to work in freelancer.com. We are working here from 2011 and got many goods clients.

The most valuable part of the freelancer is the verification process. They changes their strategy and algorithm when market needs that.

We are happy to work with freelancer and wishing then a best of luck for future.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Verified Freelancer Verification
August 4, 2017

My experience talking with Chelsea V. was great she is asked me all the questions about my freelancer skills and project I am currently working on to provide me verified batch.

Date of experience: August 4, 2017
Greece
1 review
0 helpful votes
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I had been on vacation and my bank changed card provider. I didn't notice that my Freelancer membership was canceled due to card being inactive. My Preferred Freelancer status has been revoked after 14 days of inactivity on this matter, but I reached to Jonny in PFP team and we resolved this issue in the matter of hours. I am back to PFP and Jonny was pleasant and good guy who onboarded me back in no time!

Date of experience: August 4, 2017
Ukraine
1 review
0 helpful votes
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Excellent
August 4, 2017

All experience I've got here at Freelancer is excellent. Even if you have troubles with identify verification due to IP changes or places from where you connect to site it goes smoothly and without any delays. Pleasure to communicate with support.

Date of experience: August 4, 2017
Turkiye
1 review
0 helpful votes
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Freelancer.com support desk
August 4, 2017

Kayla did a great job. I just describe the issue I wanted get support and she just helped me less than couple of minutes. The quality of freelancer.com support desk increased so much which is great!

Date of experience: August 4, 2017
Egypt
1 review
26 helpful votes
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It's really not fair that you have a weak situation when it comes to money with the employers. Many times after completing a project the employer takes the money back from the site, and the annoying part is sometimes the employer asks to return his funds because of a problem from the site itself, Also it's not fair that the employer can make a refund easily after he take what he came from. The reason why i'm saying that you don't respect our time because you always return that payment from our money and you don't even return the fee we paid for these projects.

Another complain that sometimes you are trying to make a better service but you forget about making an easy service, for the employers or for the freelancers. I understand the security reasons but at least try to make it easy for someone when he has problems on the site to solve it during the support team.

Sometimes i don't get right solution to my problem with the support team, they even sometimes don't reply on me. The quality of the chat support is somehow poor, we usually like the chat to get a quick answer but sometimes i feel they are not experienced enough to reply.

Other than that i think it's a good marketplace and i usually recommend it to friends.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Freelancer marketplace is awesome for the freelancer/companies to expand their business through this platform.

It's very helpful and easy to for the user/employer.

I love this platform!

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Feeling Awesome Being A Freelancer
August 4, 2017

I started my career as freelancer in 2009 with lot of doubt. But It's a life changing opportunity from 2009 to 2014, Earned lot of money, Formed a team and always busy with project. But after many changes in freelancer.com, ie acquisition of scriptlancer website and many other websites, Competition become too much and frankly speaking, Nowadays getting a project for a month become very hard. My team from 15 become 3 members. Struggling to get projects and almost 8 years past. I do agree, I wouldn't get this much comfort within short period with-out freelancer.com. At the same time, I have started re-thing, what to do next.

Date of experience: August 3, 2017
India
1 review
1 helpful vote
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Great support staff and recruiters
August 4, 2017

Freelancers have very good support staff and recruiters who entertains clients and freelancers very effectively and fast. We are very happy to use this platform.

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Excellent
August 4, 2017

Excellent Experience! I am satisfied and really happy working with freelancer.
I appreciate all efforts.

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Good as you need
August 4, 2017

For few years I work on Freelancer. There were few glitches, but overall good place to earn money working from home.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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Fully secure freelancing platform
August 4, 2017

We working with freelancer since last two year, it was a great journey, we getting valuable clients and quality business

Date of experience: August 3, 2017
Pakistan
1 review
0 helpful votes
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Amazing Experience
August 4, 2017

I have been using Freelancer.com for many years now, And it has changed my life in a very good way. I prefer the freedom of working at any time and from any where. Thank you Freelancer.com

Date of experience: August 3, 2017
India
1 review
1 helpful vote
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Great platform to work world wide
August 4, 2017

Its a wonderful platform to work and manage clients worldwide.Freelancer.com has given an opportunity to work independently as well as to work on international clients.

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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After using freelancer.com my business skyrocketed!
Keep up the excellent work. Freelancer.com is awesome!

Date of experience: August 3, 2017
Serbia
1 review
0 helpful votes
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Amazing
August 6, 2017

I enjoy working on Freelancer. A lot of opportunities come everyday. Good profit as well. Highly recommended.

Date of experience: August 3, 2017
BA
1 review
0 helpful votes
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Freelancer.com
August 6, 2017

If you work hard and you are honest, you will succeed! You have many jobs, but always take ones you can finish!

Date of experience: August 3, 2017
Kenya
1 review
0 helpful votes
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I joined Freelancer in 2015 and since then I have never looked back. Being a person who travels a lot, it has become really convenient to work with. There are many jobs on Freelancer and the Freelancer staff is always willing to assist. I would highly recommend first timers who are interested in freelancing to try this service. Its also easy to use once you understand the interface.

Date of experience: August 3, 2017